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  1. #1
    Player
    Metallong's Avatar
    Join Date
    Aug 2020
    Posts
    10
    Character
    Neair Metal
    World
    Lamia
    Main Class
    Marauder Lv 52

    Game Crashes Once I click on NPC Punctilious Temple Knight

    I have been dealing with this issue for the last few days. I have started the DRK job questline and everytime that I click on the NPC Punctilious Temple Knight, the game crashes. I have restarted my PC, I have uninstalled and reinstalled the game and it still crashes. Please advise.
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    We apologize for the delay in our response to your concern. Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  3. #3
    Player
    Metallong's Avatar
    Join Date
    Aug 2020
    Posts
    10
    Character
    Neair Metal
    World
    Lamia
    Main Class
    Marauder Lv 52
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\mel27\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6 CPUs), ~3.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS BIOS Date: 04/11/18 19:30:15 Ver: 05.0000C
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16311.535MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 25832.375MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.479GB SYSTEM_FREEDISC_SPACE 567.426GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 209.871GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 5991.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8155.768 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
    SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 5991.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8155.768 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
    SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {07F7AB8D-A207-4AAF-9A98-1E0138B7CE3A}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
    SYSTEM_SOUND VG245 (4- NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {5F2AFD53-F9D2-4CF4-8D44-24AA33C68AD5}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
    SYSTEM_SOUND Headset Earphone (Corsair VOID Wireless Gaming Dongle)
    SYSTEM_SOUND_DEVICE_ID {7B5B0597-A080-4612-85BD-012E8316A6B5}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
    SYSTEM_SOUND VG245 (4- NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {CA8B2721-A45F-4979-B295-B90C0B826CEB}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
    SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
    SYSTEM_SOUND_DEVICE_ID {CDB13DBB-ECDD-4A01-A7C5-BD34C7658092}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {FB54A88F-5CCD-4A19-9CF0-73DF05893BA6}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {887E3120-5B7A-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {887E5830-5B7A-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0DEDF450-CB63-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {887E7F40-5B7A-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {25072A10-3F79-11E9-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 100
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {31315BF0-CB63-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {25075120-3F79-11E9-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 100 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {15EA47F0-2A7F-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {15EE8DB0-2A7F-11EA-8002444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4EDB2C10-3F79-11E9-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 100 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {887E7F40-5B7A-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Game Crashes Once I click on NPC Punctilious Temple Knight - Google Chrome
    Settings
    Settings
    #general - Discord


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Creative Cloud
    Adobe After Effects 2019
    Adobe After Effects 2020
    Adobe Media Encoder 2019
    Adobe Media Encoder 2020
    Audacity 2.3.2
    Battle.net
    Call of Duty Modern Warfare
    ChromaCam (remove only)
    Destiny 2
    Fraps
    Google Chrome
    Adobe Illustrator 2019
    Adobe Illustrator 2020
    Adobe Lightroom
    MAGIX Content and Soundpools
    Microsoft Edge
    Microsoft Edge Update
    Music Maker
    OBS Studio
    Origin
    MAGIX PC Check & Tuning 2020
    Adobe Photoshop CC 2019
    Adobe Photoshop 2020
    Adobe Premiere Pro 2019
    Adobe Premiere Pro 2020
    Razer Synapse
    Rockstar Games Launcher
    Rockstar Games Social Club
    Steam
    StreamElements OBS.Live
    Wondershare UniConverter(Build 11.1.0.223)
    Uplay
    WATCH_DOGS2
    World of Warcraft
    World of Warcraft Beta
    World of Warcraft Classic
    World of Warcraft Classic Beta
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Heave Ho
    DVD Architect
    MSVCRT Redists
    Etherborn
    Hue
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
    Wondershare Helper Compact 2.5.3
    Grand Theft Auto V
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Apex Legends
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Epic Games Launcher
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Intel(R) C++ Redistributables on Intel(R) 64
    Earthlock
    Planet Alpha
    Streamlabs OBS 0.11.7
    Bitdefender Total Security
    Bitdefender Agent
    Bitdefender Device Management
    Logitech Capture
    Fairlight Audio Accelerator Utility
    Maxon Cinema 4D R21
    Maxon Cinema 4D 22
    PostgreSQL 9.5
    Subnautica
    FINAL FANTASY XIV Online
    Wallpaper Engine
    PLAYERUNKNOWN'S BATTLEGROUNDS
    MONSTER HUNTER: WORLD
    PUBG: Test Server
    PUBG: Experimental Server
    SteelSeries Engine 3.15.2
    TAP-Windows 9.21.2
    VLC media player
    Dauntless
    DaVinci Resolve Keyboards
    Microsoft Visual C++ 2005 Redistributable (x64)
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    DaVinci Resolve Panels
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    DaVinci Resolve
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    MAGIX Soundpool Music Maker - Feel good
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
    Music Maker
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
    NVIDIA Ansel
    NVIDIA Control Panel 445.87
    NVIDIA Graphics Driver 445.87
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.26
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Update Core
    Blackmagic RAW Common Components
    Visual C++ 10.0 CRT (x64)
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Vita Concert Grand LE
    Boris FX Continuum Plug-ins 11 for OpenFX and Compatible Products
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    VEGAS Pro 16.0
    MSVCRT Redists
    Epic Games Launcher Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Battle.net\Battle.net.exe 00001B6C
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00002FD4
    C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00004678
    C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00000540
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003378
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000AD4
    C:\Program Files (x86)\Steam\GameOverlayUI.exe 000011E0
    C:\Program Files (x86)\Steam\Steam.exe 00000FE8
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004A48
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002C74
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003E2C
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000029F8
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00002A24
    C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00002A34
    C:\Program Files\Bitdefender\Bitdefender Security\bdtrackersnmh.exe 00004A88
    C:\Program Files\Bitdefender\Bitdefender Security\bdwtxcr.exe 0000274C
    C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000039CC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00002D7C
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000840
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 000002FC
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000034E0
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003F28
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 000026FC
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000204C
    C:\ProgramData\Battle.net\Agent\Agent.7117\Agent.exe 00003CAC
    C:\Users\mel27\AppData\Local\Discord\app-0.0.307\Discord.exe 00002294
    C:\Users\mel27\AppData\Local\Google\Chrome\User Data\SwReporter\84.241.200\software_reporter_tool.exe 000048B8
    C:\Users\mel27\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000296C
    C:\WINDOWS\Explorer.EXE 00001B0C
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000B8C
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EC0
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021D8
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000010B4
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00003628
    C:\WINDOWS\system32\DllHost.exe 00003FCC
    C:\WINDOWS\system32\SettingSyncHost.exe 00001B7C
    C:\WINDOWS\system32\cmd.exe 00003500
    C:\WINDOWS\system32\conhost.exe 000041CC
    C:\WINDOWS\system32\sihost.exe 0000058C
    C:\WINDOWS\system32\svchost.exe 00002ED8
    C:\WINDOWS\system32\taskhostw.exe 00000A00
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000450C
    C:\Windows\System32\CompPkgSrv.exe 00003D00
    C:\Windows\System32\RuntimeBroker.exe 000034F8
    C:\Windows\System32\SecurityHealthSystray.exe 00001634
    C:\Windows\System32\smartscreen.exe 000018D4
    c:\users\mel27\appdata\local\google\chrome\user data\swreporter\84.241.200\software_reporter_tool.exe 00003C34
    (0)

  4. #4
    Player
    Metallong's Avatar
    Join Date
    Aug 2020
    Posts
    10
    Character
    Neair Metal
    World
    Lamia
    Main Class
    Marauder Lv 52
    I was just online, and again I clicked on the Knight and the game crashed. I have also abandoned the quest and restarted it once.
    (0)

  5. #5
    Player
    Metallong's Avatar
    Join Date
    Aug 2020
    Posts
    10
    Character
    Neair Metal
    World
    Lamia
    Main Class
    Marauder Lv 52
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\mel27\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6 CPUs), ~3.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS BIOS Date: 04/11/18 19:30:15 Ver: 05.0000C
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16311.535MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 25832.375MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.479GB SYSTEM_FREEDISC_SPACE 567.426GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 209.871GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 5991.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8155.768 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
    SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 5991.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8155.768 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
    SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {07F7AB8D-A207-4AAF-9A98-1E0138B7CE3A}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
    SYSTEM_SOUND VG245 (4- NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {5F2AFD53-F9D2-4CF4-8D44-24AA33C68AD5}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
    SYSTEM_SOUND Headset Earphone (Corsair VOID Wireless Gaming Dongle)
    SYSTEM_SOUND_DEVICE_ID {7B5B0597-A080-4612-85BD-012E8316A6B5}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
    SYSTEM_SOUND VG245 (4- NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {CA8B2721-A45F-4979-B295-B90C0B826CEB}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
    SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
    SYSTEM_SOUND_DEVICE_ID {CDB13DBB-ECDD-4A01-A7C5-BD34C7658092}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {FB54A88F-5CCD-4A19-9CF0-73DF05893BA6}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {887E3120-5B7A-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {887E5830-5B7A-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0DEDF450-CB63-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {887E7F40-5B7A-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {25072A10-3F79-11E9-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 100
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {31315BF0-CB63-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {25075120-3F79-11E9-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 100 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {15EA47F0-2A7F-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {15EE8DB0-2A7F-11EA-8002444553540000}
    SYSTEM_INPUT_NAME Yeti Stereo Microphone
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4EDB2C10-3F79-11E9-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 100 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {887E7F40-5B7A-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Game Crashes Once I click on NPC Punctilious Temple Knight - Google Chrome
    Settings
    Settings
    #general - Discord


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Creative Cloud
    Adobe After Effects 2019
    Adobe After Effects 2020
    Adobe Media Encoder 2019
    Adobe Media Encoder 2020
    Audacity 2.3.2
    Battle.net
    Call of Duty Modern Warfare
    ChromaCam (remove only)
    Destiny 2
    Fraps
    Google Chrome
    Adobe Illustrator 2019
    Adobe Illustrator 2020
    Adobe Lightroom
    MAGIX Content and Soundpools
    Microsoft Edge
    Microsoft Edge Update
    Music Maker
    OBS Studio
    Origin
    MAGIX PC Check & Tuning 2020
    Adobe Photoshop CC 2019
    Adobe Photoshop 2020
    Adobe Premiere Pro 2019
    Adobe Premiere Pro 2020
    Razer Synapse
    Rockstar Games Launcher
    Rockstar Games Social Club
    Steam
    StreamElements OBS.Live
    Wondershare UniConverter(Build 11.1.0.223)
    Uplay
    WATCH_DOGS2
    World of Warcraft
    World of Warcraft Beta
    World of Warcraft Classic
    World of Warcraft Classic Beta
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Heave Ho
    DVD Architect
    MSVCRT Redists
    Etherborn
    Hue
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
    Wondershare Helper Compact 2.5.3
    Grand Theft Auto V
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Apex Legends
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Epic Games Launcher
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Intel(R) C++ Redistributables on Intel(R) 64
    Earthlock
    Planet Alpha
    Streamlabs OBS 0.11.7
    Bitdefender Total Security
    Bitdefender Agent
    Bitdefender Device Management
    Logitech Capture
    Fairlight Audio Accelerator Utility
    Maxon Cinema 4D R21
    Maxon Cinema 4D 22
    PostgreSQL 9.5
    Subnautica
    FINAL FANTASY XIV Online
    Wallpaper Engine
    PLAYERUNKNOWN'S BATTLEGROUNDS
    MONSTER HUNTER: WORLD
    PUBG: Test Server
    PUBG: Experimental Server
    SteelSeries Engine 3.15.2
    TAP-Windows 9.21.2
    VLC media player
    Dauntless
    DaVinci Resolve Keyboards
    Microsoft Visual C++ 2005 Redistributable (x64)
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    DaVinci Resolve Panels
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    DaVinci Resolve
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    MAGIX Soundpool Music Maker - Feel good
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
    Music Maker
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
    NVIDIA Ansel
    NVIDIA Control Panel 445.87
    NVIDIA Graphics Driver 445.87
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.26
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Update Core
    Blackmagic RAW Common Components
    Visual C++ 10.0 CRT (x64)
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Vita Concert Grand LE
    Boris FX Continuum Plug-ins 11 for OpenFX and Compatible Products
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    VEGAS Pro 16.0
    MSVCRT Redists
    Epic Games Launcher Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Battle.net\Battle.net.exe 00001B6C
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00002FD4
    C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00004678
    C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00000540
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003378
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000AD4
    C:\Program Files (x86)\Steam\GameOverlayUI.exe 000011E0
    C:\Program Files (x86)\Steam\Steam.exe 00000FE8
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004A48
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002C74
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003E2C
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000029F8
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00002A24
    C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00002A34
    C:\Program Files\Bitdefender\Bitdefender Security\bdtrackersnmh.exe 00004A88
    C:\Program Files\Bitdefender\Bitdefender Security\bdwtxcr.exe 0000274C
    C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000039CC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00002D7C
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000840
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 000002FC
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000034E0
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003F28
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 000026FC
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000204C
    C:\ProgramData\Battle.net\Agent\Agent.7117\Agent.exe 00003CAC
    C:\Users\mel27\AppData\Local\Discord\app-0.0.307\Discord.exe 00002294
    C:\Users\mel27\AppData\Local\Google\Chrome\User Data\SwReporter\84.241.200\software_reporter_tool.exe 000048B8
    C:\Users\mel27\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000296C
    C:\WINDOWS\Explorer.EXE 00001B0C
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000B8C
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EC0
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021D8
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000010B4
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00003628
    C:\WINDOWS\system32\DllHost.exe 00003FCC
    C:\WINDOWS\system32\SettingSyncHost.exe 00001B7C
    C:\WINDOWS\system32\cmd.exe 00003500
    C:\WINDOWS\system32\conhost.exe 000041CC
    C:\WINDOWS\system32\sihost.exe 0000058C
    C:\WINDOWS\system32\svchost.exe 00002ED8
    C:\WINDOWS\system32\taskhostw.exe 00000A00
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000450C
    C:\Windows\System32\CompPkgSrv.exe 00003D00
    C:\Windows\System32\RuntimeBroker.exe 000034F8
    C:\Windows\System32\SecurityHealthSystray.exe 00001634
    C:\Windows\System32\smartscreen.exe 000018D4
    c:\users\mel27\appdata\local\google\chrome\user data\swreporter\84.241.200\software_reporter_tool.exe 00003C34
    (0)

  6. #6
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  7. #7
    Player
    Metallong's Avatar
    Join Date
    Aug 2020
    Posts
    10
    Character
    Neair Metal
    World
    Lamia
    Main Class
    Marauder Lv 52
    I've done everything and it still crashes. I was gifted the finishing of the original main storyline to Heavensward, could that have anything to do with it?
    (0)

  8. #8
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    I apologize for the delay in our response to your concern. Does the game crash when it is run in bordeless full screen or windowed mode? Additionally were any updates or changes made to the PC?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  9. #9
    Player
    Metallong's Avatar
    Join Date
    Aug 2020
    Posts
    10
    Character
    Neair Metal
    World
    Lamia
    Main Class
    Marauder Lv 52
    it has crashed on all screen settings. The only new pieces of equipment on my pc would be the CPU and I recently installed a network card, because the motherboard ethernet connection may have been an interruption issue. I have played for a while with both of these pieces in and had no issues, just trying to do the Dark Knight Job quest.
    (0)

  10. #10
    Player
    Metallong's Avatar
    Join Date
    Aug 2020
    Posts
    10
    Character
    Neair Metal
    World
    Lamia
    Main Class
    Marauder Lv 52
    I now have a major problem. A friend of mine bought me up to level 70 Dark Knight and it worked, however I cannot get another job started. Mechinist is another job i had started to see if i still crash and it does at the cutscene that would end the quest to obtain this class. The problem is now more major, I went to continue the Main Story Line, Beyond the Wall, starting into the Stormblood expansion and the game crashed. I tried to log in and it crashed immediately. I am now stuck and cannot continue. I have already uninstalled the game and re-installed again. There is no change.
    (0)

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