Accidentally Purchased Level Boost TWICE.

[MaiSuu]

Hi!

Yes, it's just as the title says, and I know it's rather dumb and hard to not know when you have a class boosted, but...I Purchased a boost for BARD on one of my alts, and haven't been able to pull it out from my mail, AT ALL. None of the goodies (coin) or the armor, or the boost itself. Just nothing.

The error that pops up is: Unable to accept attachment. You may not possess more than one of any unique item.

I'm unsure where to file a complaint for it, and it is actually rather old at this point(200+days). I was too embarrassed to report it or reach out for assistance in the past, but now I just want to know how to get it out, or a refund or something? It's just kind of taking space in my mail, and frankly, I don't want to delete it as it was 25$ down the drain.

Anyone have any tips or advice on how to reach out, where to reach out, and if it can be fixed?
Has this happened to anyone else, and if so how did you resolve it?

For anyone out there reading this, The lesson is DON'T ACCIDENTALLY PURCHASE A BOOST TWICE!!!!


Please and thank you!!

[MPK]

Just message support. Worst thing they can do is say no

[MaiSuu]

Do you mean through Game, would it go under Bugs? Or is there a way to do so through mogstation or mogstore? QAQ Also thank you for the quick reply!

[MPK]

Mogstation -> Support Center -> Contact Us (bottom)

[MaiSuu]

OH! THANK YOU SO MUCH!!

[Astrus]

Just to clarify, did you actually buy the boost twice or is it just that one of the other attachments is unique (as in one of the rings, if it gives you free tomestone gear along with the boost) and you already have a copy of it?

[Bright-Flower]

Just to clarify, did you actually buy the boost twice or is it just that one of the other attachments is unique (as in one of the rings, if it gives you free tomestone gear along with the boost) and you already have a copy of it?

Yeah. The level boost book itself, AND the coffer for accessories are both unique. So if you purchase a bard boost before, or say a machnist or ninja boost and have the aiming accessory coffer in your bags still you won't be able to loot from the mailbox.

I'd recommend deleting whatever items you need to and getting the mail if only to get your 500k gil I guess out of it unless customer support actually does grant you a refund, which I'm not sure they will.