Game Crashes When Loading A Sleep Disturbed Duty

[PlushGiraffe]

Date & Time: 08/14/2020
Frequency: 5.3?
World name: Coeurl
Character name: Miki Tsuki
Retainer name:
NPC name: Almet
Monster name:
Class/Level: 80
Party or solo: Solo
In-game time: Any
Area and coordinates: X: 38.3 Y: 13.7
Housing:
Steps:
1. Click on NPC
2. Start Duty
3. Duty Freezes and game crashes



Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.81 GHz
Installed RAM: 16.0 GB (15.9 GB usable)
System type: 64-bit operating system, x64-based processor

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Tokyo\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_BIOS V1.14
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_MAKER Intel Corporation
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SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4815
SYSTEM_GRAPHICS_DRIVER_DATE 9/25/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
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SYSTEM_GRAPHICS_DRIVER_DATE 1/30/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

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SYSTEM_SOUND Headphones (ROCCAT Juke)
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SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Speakers (7.1 Surround Sound)
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SYSTEM_SOUND_DEVICE_NAME RZSurround.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/6/2019 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio(SST))
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SYSTEM_SOUND Headphones (Oculus Virtual Audio Device)
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SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/25/2020 00:00:00
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SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {74E7BEE0-3326-11EA-8001444553540000}
SYSTEM_INPUT_NAME ROCCAT
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SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4232EA0-1D77-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga 2014
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D42355B0-1D77-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga 2014
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
#general - Discord
Movies & TV
Movies & TV
Settings
Settings
Microsoft Store
Spotify Free
Microsoft Text Input Application
Overwolf Quick Launcher


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Flash Player 32 PPAPI
Google Chrome
iTools 4
League of Legends
Mozilla Firefox 57.0.2 (x86 en-US)
Norton Security
OpenVR Advanced Settings
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7.1 Surround Sound
Steam
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Uplay
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loopMIDI
Intel(R) Chipset Device Software
Qualcomm Atheros 11ac Wireless LAN Installer
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Intel(R) Trusted Connect Services Client
Minecraft
Apple Application Support (32-bit)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Acer Configuration Manager
Java Auto Updater
Microsoft VC++ redistributables repacked.
PredatorSense
Realtek Card Reader
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Gyazo 4.1.2.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Realtek Ethernet Controller Driver
NVIDIA PhysX
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
rtpMIDIBlockLegacy
ROCCAT Juke
MediBang Paint Pro 24.6 (64-bit)
Mozilla Maintenance Service
Oculus
Insaniquarium! Deluxe
Town of Salem
FINAL FANTASY XIV Online
VRChat
Portal 2
Vulkan Run Time Libraries 1.0.54.1
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Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.65.1
Wacom Tablet
WinRAR 5.90 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
Update for Windows 10 for x64-based Systems (KB4023057)
Acer Care Center
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Management Engine Driver
Java 8 Update 251 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
UpdateAssistant
Bonjour
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Qualcomm Atheros Bluetooth Installer (64)
Apple Mobile Device Support
Microsoft Visual Studio Installer
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Dolby Audio X2 Windows API SDK
Microsoft VC++ redistributables repacked.
Acer Quick Access
teVirtualMIDI64
Intel(R) Chipset Device Software
Google 日本語入力
Intel(R) Rapid Storage Technology
NVIDIA Ansel
NVIDIA Control Panel 442.23
NVIDIA Graphics Driver 442.23
NVIDIA GeForce Experience 3.10.0.95
NVIDIA Optimus Update 29.1.0.0
NVIDIA Update 29.1.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.10.0.95
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
Blender
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dolby Audio X2 Windows APP
Apple Application Support (64-bit)
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy
Unity Hub 2.3.1


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00002384
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000035C4
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C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001DB8
C:\Program Files (x86)\Overwolf\0.153.0.13\OverwolfBrowser.exe 00002058
C:\Program Files (x86)\Overwolf\Overwolf.exe 00003974
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00003228
C:\Program Files (x86)\Steam\Steam.exe 000047C4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000AFC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004BA4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000046A4
C:\Program Files\Acer\Acer Quick Access\ePowerButton_NB.exe 000033D8
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00003D20
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000035B8
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C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 00004534
C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 00004588
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 0000317C
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002D38
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00003AD4
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000020B8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000006B4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12007.1001.2.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003570
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003F4C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004AA4
C:\Users\Tokyo\AppData\Local\Discord\app-0.0.307\Discord.exe 00002B50
C:\Users\Tokyo\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe 00003220
C:\Users\Tokyo\AppData\Local\Microsoft\OneDrive\20.124.0621.0006\FileCoAuth.exe 00003514
C:\Users\Tokyo\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001928
C:\Users\Tokyo\AppData\Local\Programs\Blitz\Blitz.exe 00001F78
C:\Users\Tokyo\AppData\Roaming\Spotify\Spotify.exe 00004554
C:\WINDOWS\Explorer.EXE 00000EB8
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2f75f5358a5cad12\igfxEM.exe 00004A20
C:\WINDOWS\System32\svchost.exe 00004B60
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000031B8
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00004160
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000041F8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A00
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001560
C:\WINDOWS\system32\DllHost.exe 00002914
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C:\WINDOWS\system32\backgroundTaskHost.exe 00004B70
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C:\WINDOWS\system32\svchost.exe 0000365C
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C:\WINDOWS\system32\wwahost.exe 000005DC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002FEC
C:\Windows\SysWOW64\rundll32.exe 000007A8
C:\Windows\System32\CompPkgSrv.exe 00001B20
C:\Windows\System32\CredentialUIBroker.exe 000011B4
C:\Windows\System32\RZSurroundHelper.exe 00000DC4
C:\Windows\System32\RuntimeBroker.exe 000042B4
C:\Windows\System32\SecurityHealthSystray.exe 00003A2C
C:\Windows\System32\smartscreen.exe 000003FC

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Predator G3-571

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[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Does the crash only occur during this duty? Does Final Fantasy XIV crash any where else? Additionally, what have you tried to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[PlushGiraffe]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Does the crash only occur during this duty? Does Final Fantasy XIV crash any where else? Additionally, what have you tried to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Yeah, right before that I did another duty and other dungeons work fine,,, It's only when I enter that duty my game freezes then crashes..

[Dynratygus]

Thank you for the reply.

Does Final Fantasy XIV crash when it is the only program running? Can you try disabling overlays and background programs?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[PlushGiraffe]

Thank you for the reply.

Does Final Fantasy XIV crash when it is the only program running? Can you try disabling overlays and background programs?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I tried it, with no overlays, or background programs and it still crashes when I try to run the duty

[themoscrat]

Not just your pc, had the same issue since last night, exact same duty, other instances work just fine, can we get some more help on this @Dynratygus!!

[PlushGiraffe]

Not just your pc, had the same issue since last night, exact same duty, other instances work just fine, can we get some more help on this @Dynratygus!!

Omg thank god I found someone with the same problem, i hope it gets fixed soon

[Dynratygus]

Good afternoon and thank you for the reply.

Are you able to try and update the graphics drivers? Additionally, were any updates made to the PC that coincide with this crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.