service accounts

[Daniolaut]

hi, i was after some advice from anyone who has been in this situation and had there issues resolved.
i play ffxiv on the ps4 and have progressed my character through all previous expansions up to shadowbringers.
any ways just bought a shinny new gaming laptop and thought id buy the ultimate edition so i can play my character on my laptop aswell. I bought the game from a third party website and logged in to mogstation but instead of clicking to register a new platform i selected the option to registered the pc edition to a new service account. ive filled in the form to transfer it over and basically been dismissed as i didnt purchase the game through an official square enix retailer.

i cannot see how this matters as i can purchase time and register a new character on the service account with my pc access but they cannot just close that service account down and transfer it to my 1st service account which all falls under the same enix id.

has anyone else had any joy with a similar situation as the chat lines and online chat are down and it takes a few days for emails to come back if they reply at all. im really annoyed at myself for registering it the way i did but i am in 2 minds whether to just sack the game off completely or start a fresh on my laptop

You should try being more specific.

What is the exact error the mog station is giving you? Word for word.

Also if you have a game code, all you have to do is log into your mog station account, that is shared with the PS4 account and register it. There should be no error, as long as its an actual code. To my knowledge there is no such thing as an "unofficial" code. Meaning the error you seem to be getting "you didnt buy it from Square-Enix" doesnt sound right at all.

Again, post more information for Square-Enix or a forum member to help you with.

You absolutely shouldnt have to start over, and you shouldnt have to buy the game again. Unless of course it was registered to another account.

Just try to be more specific.