Game keeps freezing

[Fluxating]

Since 5.3 launched whenever I play at some point the game will freeze for about 5-6 seconds and if I try to alt-tab out, it locks up the entire computer and I have to hard reboot it.

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Additionally have you tried to alleviate the issue? Does the crash happen when the game is run in fullscreen?

Thank you for posting in the Final Fantasy XIV Technical Support Forums

[Fluxating]

It's been happing since the 11/08 when 5.3 came out. I've tried both fullscreen and borderless, tweaking graphic settings and a clean install, but nothing helps. It happens everytime I boot up the game within an hour of playing, but only once per play session.

[Dynratygus]

Good afternoon and thank you for the reply.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Fluxating]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Users\Admin\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 06/20/17 10:36:46 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16310.457MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20016.090MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.187GB SYSTEM_FREEDISC_SPACE 37.426GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 593.476GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.229 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_79d8a02816ab0f05\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_79d8a02816ab0f05\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_79d8a02816ab0f05\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_79d8a02816ab0f05\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
SYSTEM_GRAPHICS_DRIVER_DATE 8/12/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B1347AB6-84E3-4743-A0A4-703C779310A6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B03D2D70-D9CA-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B03E65F0-D9CA-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B03EB410-D9CA-11E7-8005444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B03EB410-D9CA-11E7-8007444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B039D210-D9CA-11E7-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {312B0A30-D9E2-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B03E8D00-D9CA-11E7-8004444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B03EB410-D9CA-11E7-8006444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 NPAPI
AIMP
Avast Free Antivirus
Steam
UE4 Prerequisites (x64)
InputMapper
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2005 Redistributable - x86 8.0.58299 False
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CORSAIR iCUE Software
Java 8 Update 171
Java 8 Update 172
UE4 Prerequisites (x64)
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Java Auto Updater
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
D2SE V2.2.0
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable - x86 8.0.56336 False
Microsoft Visual C++ 2005 Redistributable - x86 8.0.50727.4053 False
Adobe Photoshop CC 2015
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2005 Redistributable - x86 8.0.59193 False
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable - x86 8.0.50727.42 False
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2005 Redistributable - x86 8.0.57103 False
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Logitech Gaming Software 8.96
Mozilla Maintenance Service
Nightly 82.0a1 (x64 en-GB)
Notepad++ (64-bit x64)
Unity Web Player (x64) (All users)
Getting Over It with Bennett Foddy
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
7-Zip 18.05 (x64 edition)
Java 8 Update 181 (64-bit)
UE4 Prerequisites (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
ViGEm Bus Driver
Windows Setup Remediations (x64) (KB4023057)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Java SE Development Kit 8 Update 181 (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 452.06
NVIDIA Graphics Driver 452.06
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI
Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Xbox One Controller for Windows
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508
UpdateAssistant


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002FC8
C:\Program Files\Logitech Gaming Software\LCore.exe 000010FC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002FA0
C:\Program Files\Windows Defender\MSASCuiL.exe 00001B84
C:\WINDOWS\Explorer.EXE 00000DA0
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000063C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001778
C:\WINDOWS\system32\DllHost.exe 0000306C
C:\WINDOWS\system32\SearchFilterHost.exe 00001BD8
C:\WINDOWS\system32\SettingSyncHost.exe 0000131C
C:\WINDOWS\system32\conhost.exe 00002FCC
C:\Windows\System32\RuntimeBroker.exe 00000EB8
C:\Windows\System32\smartscreen.exe 0000137C
D:\Program Files (x86)\Corsair\Corsair Utility Engine\iCUE.exe 00001390
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002790
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C0C
D:\Program Files\EqualizerAPO\config\Peace.exe 00000F78
c:\windows\system32\sihost.exe 000025B0
c:\windows\system32\svchost.exe 00002308
c:\windows\system32\taskhostw.exe 00001B58
d:\program files\avast software\avast\aswEngSrv.exe 000025D0

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install FINAL FANTASY XIV and Windows onto the same drive

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.