Error 2002: Lobby connection has encountered an error.

[Ikezuki]

Hi, my friend is trying to get into the game, and has downloaded the free trial. However, she keeps getting error 2002 whenever she tries to connect to the game. PC user

Things we have tried:

Allowing through firewall
Turning firewall off
Restarting computer
Restarting router
Reinstalling game
Tried to connect to a different data center, but the error prevents that
Sent a ticket - no reply.

We have tried everything and still no fix.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are they connected directly to the router? Additionally could they try the following:

Check the following Port Ranges on your router/modem to ensure that they have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP can open these ports for you.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Ikezuki]

Yes they are connected directly to the router. Ports should be open too.

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Were any updates or changes made to the network settings? Additionally, have they tried contacting their internet service provider?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Ikezuki]

No changes have been made to the network, however, they have not contacted their ISP.

[Dynratygus]

Good afternoon and thank you for the reply.

They may want to contact their ISP as they can probably give more insight on the issue? Additionally, was the game allowed through the fire wall?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.