Mogstation Purchase Not Received

[Kirika-]

To add, Account Wide items do take much longer to arrive than items for a specific character.

[PennyAnn]

Bought the Nezha Chariot yesterday and still have not received it over 24 hours later. Kind of infuriating considering this is a digital product that should take no time to deliver at all. It is the first purchase I have made since I started playing FFXIV, but if this is how this goes, I will not likely be purchasing anything again. =(

[Vahlnir]

Bought the Nezha Chariot yesterday and still have not received it over 24 hours later. Kind of infuriating considering this is a digital product that should take no time to deliver at all. It is the first purchase I have made since I started playing FFXIV, but if this is how this goes, I will not likely be purchasing anything again. =(

It can take awhile, maybe a day, sometimes even a couple of days. The servers are swamped right now, so chances are your mail is being delivered on the higher end of that spectrum. Just be patient. It'll come eventually.

[Jagick]

As the others said, it can take a long time but I also had an issue with an account wide purchase coming to some characters and not others. If you have old, opened mail from Mog Station purchases still sitting in your inbox, delete them. For whatever reason they can sometimes prevent the new mail from showing up even if your inbox isn't full.