Arenvald's Adventure MSQ Starter Crashing Game

[Lymdriel]

Every time I click on Lyse to start the MSQ Arenvald's Adventure, when the cutscene is loading the game will crash, I have a feeling that it is just a bug with this specific quest as the game will not crash doing any other quests or duty stuff but when I go to Lyse to start this quest the game crashes every single time. When the game crashes there is no error log or anything it just closes similarly to how it would if you were to exit the game via Task Manager. It just freezes for a second and then disappears.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

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FFXIVLauncher
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004C8C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000001D0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004BF8
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C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00005300
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C:\Program Files (x86)\Steam\GameOverlayUI.exe 00001A64
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C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000B94
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C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000033C4
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C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 000008F0
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C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003780
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004A48
C:\WINDOWS\system32\DllHost.exe 000047A4
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C:\WINDOWS\system32\conhost.exe 000052CC
C:\WINDOWS\system32\rundll32.exe 00001F44
C:\WINDOWS\system32\sihost.exe 00000600
C:\WINDOWS\system32\svchost.exe 000019F8
C:\WINDOWS\system32\taskhostw.exe 000029A0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001B94
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C:\Windows\System32\CompPkgSrv.exe 00003B28
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C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00005034
E:\steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000418C
E:\steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002088

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Windows, Steam and FINAL FANTASY XIV onto the same drive

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Lymdriel]

Hello,

No changes were made to the device no and like I said everything else in the game is completely fine for me and I have no issues just this one quest when I got to it crashes the game but no other quests do or anything else that I do inside of the game I can play for hours without anything weird but then this quest just crashes it.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Did the previously provided troubleshooting resolve the issue or cause any changes to the issue? Alternatively, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.