Thread: Input Issues Using PS4 Controller on PC since 5.3 Update

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize that you are experiencing difficulties with your controller. Please try the following troubleshooting steps:

- Try using a genuine Xbox360 or Xbox One controller (preferably wired) as these are compatible with Windows OS.
- Try plugging the controller into different ports (both front and back).
- Make sure all drivers for the controller are fully up to date.
- Uninstall and reinstall the device drivers.
- Disable all other device drivers, leaving the mouse, keyboard, and controller as the only active devices.
- If you are using a specialized gaming keyboard, try using a different keyboard to ensure there are no conflicts between the devices.
- Try unplugging all other devices and only plugging in the mouse, keyboard, and controller.
- Make sure Windows has been fully updated form the Microsoft/Windows Update website.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hello,

1. I don't own an Xbox controller as I don't own an Xbox. I have used a PS4 controller on PC without issue since 5.0 launch, so I don't think the issue is specific to using a PS4 controller with windows vs. an xbox controller.
2. I have now attempted this with every single USB port on my PC.
3. I have updated all drivers as well as Windows.
4. I have uninstalled and reinstalled the drivers as well.
5. I have disabled other drivers, including the additional PS4-specific drivers I had installed in order to run only off of the ones native to Windows.
6. I am not using any specialized gaming keyboards or mouse.
7. I have no other devices plugged in aside from keyboard, mouse, and controller.
8. Windows is up to date.

I hope this information helps in figuring out the source of this issue. I notice the other reply mentions having the same issue with an Xbox controller, and I have seen a previous post with the same issue running a PS3 one, so it does seem to be a recurring issue regardless of the make of the controller.