Game Lauching error

[ABS_DZ]

So this happens when I enter my credentials and click on the play button :



Everything is fine up to that point.

[Dynratygus]

Good morning and thank toy for posting in the Final Fantasy XIV Technical Support Forums

What have you tried so far to alleviate the issue? Additionally, were any updates or changes made to the computer? Also, could you provide a system report?
Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[ABS_DZ]

Hello, I've reinstalled Windows and it worked but with the Auto Update On, It reverted back to the same state. It seems that the update of Microsoft Edge (https://support.microsoft.com/fr-fr/...n-1803-to-2004) causes this issue.

[Dynratygus]

Good afternoon and thank you for the reply.

Just to clarify, are you still experiencing the issue after the Windows reinstall? You mentioned reverted back to the same state.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[ABS_DZ]

I've reinstalled Windows up to the path prior to that update and it worked fine, but when I downloaded the latest patch (mentioned above) the game did not want to launch.

So I kept my windows Version just before that update and disabled automatic updates (to keep playing of course).

Maybe it's because the launcher uses Internet Explorer to function but, the changes made to Microsoft Edge may have impacted Explorer as well (?).

[Dynratygus]

Good afternoon and thank you for the reply.

Are you able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[ABS_DZ]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\me\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx (8 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS FX505DV.306
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16191.313MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18623.313MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 474.165GB SYSTEM_FREEDISC_SPACE 308.100GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.461GB SYSTEM_FREEDISC_SPACE 347.274GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) RX Vega 10 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x15D8)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 112.949 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8095.656 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0349866.inf_amd64_22dda953fb9ef4a2\B350139\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0349866.inf_amd64_22dda953fb9ef4a2\B350139\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0349866.inf_amd64_22dda953fb9ef4a2\B350139\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0349866.inf_amd64_22dda953fb9ef4a2\B350139\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.12036.3004
SYSTEM_GRAPHICS_DRIVER_DATE 12/20/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14075 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_326005dc610b0539\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_326005dc610b0539\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_326005dc610b0539\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_326005dc610b0539\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
SYSTEM_GRAPHICS_DRIVER_DATE 8/12/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {63920DAE-E99B-49BA-A85C-A000F639DBB4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8639
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/19/2019 00:00:00
SYSTEM_SOUND Speakers (NVIDIA RTX Voice)
SYSTEM_SOUND_DEVICE_ID {7AB75590-0CA2-4F00-9E77-7C0EC8483FB1}
SYSTEM_SOUND_DEVICE_NAME nvrtxvad64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/2/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B3E9E470-E5DB-11EA-8002444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B3E9BD60-E5DB-11EA-8001444553540000}
SYSTEM_INPUT_NAME CORSAIR M55 RGB PRO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B3EA0B80-E5DB-11EA-8004444553540000}
SYSTEM_INPUT_NAME CORSAIR M55 RGB PRO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B3EA59A0-E5DB-11EA-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
#jukebox - Discord
Game Lauching error - Google Chrome
Calculator
Calculator
Realtek Audio Console
Realtek Audio Console
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Call of Duty Modern Warfare
Google Chrome
McAfee LiveSafe
Overwatch
Steam
Uplay
Hyper Scape
WebAdvisor by McAfee
3DMark
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Futuremark SystemInfo
Windows 10 Update Assistant
Microsoft 365 - fr-fr
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Update Health Tools
Update for Windows 10 for x64-based Systems (KB4023057)
Windows Packet Filter (64 bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
NVIDIA Graphics Driver 452.06
NVIDIA GeForce Experience 3.20.4.14
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA RTX Voice Application
NVIDIA NVIDIA RTX Voice Driver 1.0.0.2
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
3DMark
NoPing
UpdateAssistant


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002E94
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000021FC
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00004C88
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002014
C:\Program Files (x86)\Steam\steam.exe 00002AEC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000006E4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00005220
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 000033A0
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 00002814
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 000032A4
C:\Program Files\NVIDIA Corporation\NVIDIA RTX Voice\NVIDIA RTX Voice.exe 00004970
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001DB0
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2007.1.0_x64__8wekyb3d8bbwe\Calculator.exe 00001180
C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.1.137.0_x64__dt26b99r8h8gj\RtkUWP.exe 00003010
C:\Users\me\AppData\Local\Discord\app-0.0.307\Discord.exe 00002B2C
C:\WINDOWS\Explorer.EXE 00002138
C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_97ceb891018f1ecb\ASUSOptimization\AsusOptimizationStartupTask.exe 00001DBC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003D74
C:\WINDOWS\system32\DllHost.exe 00002CAC
C:\WINDOWS\system32\MusNotifyIcon.exe 00004C28
C:\WINDOWS\system32\RtkAudUService64.exe 00003B78
C:\WINDOWS\system32\SettingSyncHost.exe 00002710
C:\WINDOWS\system32\conhost.exe 000031F8
C:\WINDOWS\system32\rundll32.exe 00001804
C:\WINDOWS\system32\sihost.exe 00001E70
C:\WINDOWS\system32\svchost.exe 00002578
C:\WINDOWS\system32\taskhostw.exe 00001ECC
C:\Windows\System32\RuntimeBroker.exe 000006E8
C:\Windows\System32\SecurityHealthSystray.exe 00002DAC
C:\Windows\System32\SystemSettingsBroker.exe 00003BE8
C:\Windows\System32\smartscreen.exe 00004EE0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000010C4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EDC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002374
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000029B4

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.