GMs in game have responded and apologized for the miscommunication.

GM Sonnokoth was really awesome and understanding. He seems to have looked over the notes of the support ticket from the chat and said that the communication was not passed out correctly to them and that they will be moving the items over.

So I am really greatful that they are doing this. I have already re-purchased two of the 3 items and they are going to transfer one of the items over to me. which is the Megaflare emote.

I like to say thank you to GM Sonnokoth for being awesome.