Crashing on login black screen then reboot

[Tourelane]

I'll be as detailed as I can in the hopes that Someone can help me with this; so forgive me if this is long.

Since about April I have been plagued with crashing issues on login; once my credentials have been entered and accepted and I hit play my system crashes to a black screen (no error message at all) and then after about 30-45 seconds reboots itself.

This is a newly built system with the following specs: AMD Ryzen 3 3200G with Radeon Vega Graphics 3.60 Ghx; 16 gig ram; 64 bit operating systemm x64 based processor; Windows 10 Home; version 2004; installed 7/19/2020 (we'll get to that in a bit); OS Build 19041.450; graphics Radeon RX580 currently running Windows 10 base driver (have run Radeon Adrenalin 20.8.2 And 20.4.2 drives...have not resolved the issue); C Drive: HP EX900 120 GB M.2-2280 NVME Solid State Drive; D Drive: Seagate FireCuda 1 TB 3.5" 7200RPM Hybrid HDD.

What I Have done is stress test all the hardware and eliminated that as an issue (I used both 3DMark and Furmark to do this); reinstalled DirectX12 Numerous times; installed/Uninstalled/Reinstalled video drivers several times; have RMA'ed the original Radeon card thinking that might be the problem, and it seemed to help the issue while I was using the onboard video (no black screen/reboot crashes just random lock-ups on changing zones that required reboot), but as soon as the new video card was placed back in the system the original black screen crashes began again; have reinstalled Windows 10 Home; reinstalled Final Fantasy twice. None have affected the situation at all.

I'm about at my wit's end on this - please help

[Nono_mrkb]

Have you try 19.12.1?
I got a 5700xt, on 20.4.2 got same problem as you do.On 19.12.1 it never have problem with FFXIV.

[Tourelane]

will try that and let guys know.

[Tourelane]

it's for the 5700x series (as you indicated) so wont work on my 580x. /sigh

[Nono_mrkb]

It do work on 580x. The previous driver link in amd page is very tiny.

https://www.amd.com/en/support/previ...radeon-rx-580x

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

We apologize for the delay in our response to your concern. Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Tourelane]

OK:
Display settings
Main Display Radeon_RX_580 Series (\\.\Display 1)

Screen Mode
Windowed

Resolution
Presets 1280x720

High Resolution UI Settings
100% (HD) Standard

Default UI Size
100%

Full Screen Mode Gamma Correction
50%

Character Lighting
0

Frame Rate
60 fps (Refresh Rate 1/1)
Limit Frame Rate when client is inactive


I Hope this is the information you needed. If not please let me know and I'll do my best to provide you with what you need.

[Tourelane]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jbear\Documents
FINAL FANTASY XIV ONLINE D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 3 3200G with Radeon Vega Graphics (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P3.90
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16312.727MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18744.727MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.181GB SYSTEM_FREEDISC_SPACE 58.507GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 764.369GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.363 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0358081.inf_amd64_a86be533e3770962\B357961\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358081.inf_amd64_a86be533e3770962\B357961\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358081.inf_amd64_a86be533e3770962\B357961\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358081.inf_amd64_a86be533e3770962\B357961\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.2001.16003
SYSTEM_GRAPHICS_DRIVER_DATE 8/10/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {EBE5459F-212B-43AB-8485-AF60880A90A6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A35BE4E0-C9DF-11EA-8001444553540000}
SYSTEM_INPUT_NAME Dell USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A35D1D60-C9DF-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A35D4470-C9DF-11EA-8003444553540000}
SYSTEM_INPUT_NAME Dell USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A35D4470-C9DF-11EA-8004444553540000}
SYSTEM_INPUT_NAME Dell USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 13 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A35D9290-C9DF-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A35D9290-C9DF-11EA-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A35DB9A0-C9DF-11EA-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A35DE0B0-C9DF-11EA-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A35DE0B0-C9DF-11EA-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Text Input Application
#general - Discord
Crashing on login black screen then reboot - Google Chrome
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Google Chrome
Kaspersky Secure Connection
Kaspersky Password Manager
Kaspersky Anti-Virus
Microsoft Edge
Microsoft Edge Update
Steam
Chrome Remote Desktop Host
AMD_Chipset_Drivers
Kaspersky Secure Connection
Geeks3D FurMark 1.21.2.0
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
Futuremark SystemInfo
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
AMD PCI Driver
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Realtek Ethernet Controller Driver
AMD PSP Driver
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver Alpha
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Kaspersky Password Manager
Promontory_GPIO Driver
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Kaspersky Anti-Virus
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
AMD Software
Age of Empires II (2013)
3DMark Demo
SMITE
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD User Experience Program Installer
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
AMD WVR64
Branding64
AMD Settings
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002650
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 20.0\avpui.exe 00000CFC
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm_isolation.exe 00001550
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\plugin-nm-server-v2.exe 00002FCC
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\transport_proxy.exe 00002E44
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000023B4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00002570
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12008.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000E48
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001C1C
C:\Users\jbear\AppData\Local\Discord\app-0.0.307\Discord.exe 00002410
C:\Users\jbear\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000A9C
C:\Windows\Explorer.EXE 000010F8
C:\Windows\System32\RuntimeBroker.exe 000012FC
C:\Windows\System32\SecurityHealthSystray.exe 00001C80
C:\Windows\System32\smartscreen.exe 00001FBC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000019A4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000180C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000AC0
C:\Windows\system32\ApplicationFrameHost.exe 00000E58
C:\Windows\system32\BackgroundTaskHost.exe 00001830
C:\Windows\system32\SearchProtocolHost.exe 000018BC
C:\Windows\system32\SettingSyncHost.exe 00001DF8
C:\Windows\system32\cmd.exe 00002F44
C:\Windows\system32\conhost.exe 00002F4C
C:\Windows\system32\sihost.exe 00001084
C:\Windows\system32\svchost.exe 00001500
C:\Windows\system32\taskhostw.exe 00001168
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000DDC
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000022BC
D:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002804
D:\Games\Steam\steam.exe 00002054

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
7) Install Windows, Steam and FINAL FANTASY XIV onto the same drive.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.