Billing System

[Stalvros]

I played this game with a friend and we got billed separately.
Friend got billed in Pounds Sterling and I got billed in Euro.
The issue is the conversion rate!

After the conversion, I ended up paying 25% more then her per monthly!
I was wondering if there's any way I could change it so that I'm paying using Pounds Sterling instead? I intend do subscribe to this game for long term!

PS: Created an support for this 14119375 and 14149840
Have yet to receive a reply.

[Legion88]

You sure you have the same subscription plan?
There are two different subscription plans, one for around 11€ for less character slots and one for around 14€ for mor character slots.
If you are on the second plan while your friend uses the first plan the difference would be logical.
Also you get a huge discount for buying bigger packs of playtime.

[Stalvros]

Same subscription plan definitely!
We got the 1 character subscription plan

Both of us selected the following option;
- Entry
- An introductory subscription allowing 1 character per World (monthly billing only).
* A maximum of 8 characters can be created.

It costs me 10.99 Euro for 30 days
It costs my friend 7.69 GBP for 30 days
(Both on same plan)

If you go to XE Currency Converter (https://www.xe.com/currencyconverter/),
10.99 Euro = 17.73 Singapore Dollars
7.69 GBP = 13.82 Singapore Dollars

I am paying roughly about 3.91 Singapore Dollars per month more then my friend!
If you tally that up to 12 months, it's 46.92 Singapore Dollars per year!
There's a lot you can do with that amount of money

And even if you convert 7.69 GBP to Euro, it only amounts to 8.55 Euro!
This is comparing APPLE to APPLE directly!
Both playing on Europe Server
Both playing on Tonberry

PS: Also, huge discount for buying bigger packs only applies IF you get the Standard plan, not the Entry plan.
In which I have no intention of getting that since I'm only playing on one character for the moment.
Unless if there's a bigger packs discount if you get the entry plan that I am unaware of.