An Unexpected Error Occured (17)

[Aesgir]

I've been getting this error since 5.3 patch. I tried reinstalling the game for the third time now and my character is currently stucked at doman enclave. This problem only occurs on my main character.

Actions done to alleviate the issue:
-Do a clean install of the game (deleted the locally saved data folder too)
-Switch over to dx9
-Updated my windows and drivers (which is always up to date)

System Report:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Nitro\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx (8 CPUs), ~2.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.08
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 11164.391MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 15516.391MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.398GB SYSTEM_FREEDISC_SPACE 504.336GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) Vega 8 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x15DD)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1009.363 MB
SYSTEM_GRAPHICS_SHARED_VRAM 5582.195 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.27017
SYSTEM_GRAPHICS_DRIVER_DATE 5/15/2020 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 560X Series
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67EF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 9657 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.27017
SYSTEM_GRAPHICS_DRIVER_DATE 5/15/2020 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Line (EPSON Projector UD Audio Device)
SYSTEM_SOUND_DEVICE_ID {073AE1F3-5999-4978-83A1-F6B7747FF355}
SYSTEM_SOUND_DEVICE_NAME EMP_UDAU.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.0.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/17/2010 08:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {264FF304-35DF-474C-BEC3-78050AF7103B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8351
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/16/2018 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {81093280-F38E-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {810AB920-F38E-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {810AB920-F38E-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24346390-AAF6-11E8-8002444553540000}
SYSTEM_INPUT_NAME Acer Airplane Mode Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24346390-AAF6-11E8-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24346390-AAF6-11E8-8008444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Mozilla Firefox
FFXIVLauncher
Settings
Settings
Microsoft Text Input Application
My games


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Flash Player 32 NPAPI
Adobe Media Encoder CC 2019
OpenGL Extensions Viewer 4.1
Google Chrome
Garena (remove only)
HI-TECH C51-lite V9.60PL0
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Microsoft Edge Update
Mozilla Firefox 57.0.2 (x86 en-US)
Mudfish Cloud VPN v5.2.2
National Instruments Software
HI-TECH C Compiler for the PIC10/12/16 MCUs V9.82PL0
Adobe Premiere Pro CC 2019
Albion Online
Starsector by Fractal Softworks LLC
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NI LabWindows/CVI 2013 SP2 TDMS Library
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Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508
NI Multisim LabVIEW Interoperability Support 14.0.0
NI Service Locator 2014
NI SSL LabVIEW RTE 2014 Support
NI MAX Remote Configuration Installer 14.0
NI Authentication 2014SP1
NI LabVIEW Runtime 2014 SP1 Non-English Support.
NI System Web Server 2014 SP1
NI Error Reporting Interface 14.0
NI Security Update (KB 67L8LCQW)
Qualcomm Atheros 11ac Wireless LAN Installer
NI LabWindows/CVI Run-Time Engine 2013 SP2 (Updated)
NI System State Publisher
NI Launcher
NI License Manager
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508
Microsoft XNA Framework Redistributable 4.0
NI LabVIEW 2013 SP1 Run-Time Engine Non-English Support.
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NI Trace Engine
NI Web Application Server 2014 SP1
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Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
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NI LabWindows/CVI 2013 SP2 Analysis Library
Windows 10 Update Assistant
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Vulkan Run Time Libraries 1.0.61.0
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WinRAR 5.60 (64-bit)
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MTG Arena
NI LabWindows/CVI Shared Run-Time Engine 2013 SP2 (64-bit)
NI LabWindows/CVI 2013 SP2 .NET Library (64-bit)
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Math Kernel Libraries (64-bit)
Acer UEIP Framework
NI ActiveX Container (64-bit)
Acer Care Center
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
NI Logos64 XT Support
Malwarebytes version 3.5.1.2522
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
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Dolby Audio X2 Windows APP
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Bonjour
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Branding64
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Acer Quick Access
NI Error Reporting Interface 14.0 for Windows (64-bit)
Office 16 Click-to-Run Licensing Component
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
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NI LabWindows/CVI 2013 SP2 Analysis Library (64-bit)
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Google Earth Pro


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Acer\NitroSense Service\PSAgent.exe 00001CD4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000017A0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001210
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000023A4
C:\Program Files\Acer\Acer Quick Access\ePowerButton_NB.exe 0000257C
C:\Program Files\Acer\User Experience Improvement Program\Plugin\AppMonitor\AppMonitorPlugIn.exe 00001AD4
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 000025BC
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001DEC
C:\Program Files\Mozilla Firefox\firefox.exe 00002DF4
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002558
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000252C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBar.exe 00001324
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00001084
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000026CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002238
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00000F80
C:\WINDOWS\Explorer.EXE 00001CF8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002358
C:\WINDOWS\system32\DllHost.exe 00002FB4
C:\WINDOWS\system32\SettingSyncHost.exe 0000239C
C:\WINDOWS\system32\sihost.exe 000009A4
C:\WINDOWS\system32\svchost.exe 00002898
C:\WINDOWS\system32\taskhostw.exe 00001A84
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002248
C:\Windows\System32\RuntimeBroker.exe 00000E4C
C:\Windows\System32\SecurityHealthSystray.exe 000024A4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002CF4
C:\Windows\System32\smartscreen.exe 00002A60
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001D40
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000C94
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000C10

[Shohey]

Having the same issue here, teleported into sea of clouds (where I've been 100s of times before), and now I can't get past the first loading screen after selecting my character.
"An Unexpected Issue Occurred (17)." then crash to desktop. Its been a few days since your post hopefully you get a reply.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you able to try and delete the locally saved content (My Documents > My Games > Final Fantasy) ?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Aesgir]

I've done this too every clean install and I specified it above. I'm still getting errors please help.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.