FPS Dropping/Micro Crashes?

[octoppai]

I've been having an issue recently, post-5.3, involving severe FPS drops. It gets so bad that the game almost "micro crashes," with the little red disconnect icon next to my name.

I've checked CPU temperature, updated Windows 10 and un/reinstalled the game. I run the game in windowed fullscreen mode, with the lowest graphics settings possible.

OS: Windows 10 Home 64-bit
CPU: Intel Core i5 8250U @ 1.60GHz
Kaby Lake-U/Y 14nm Technology
RAM: 8.00GB Single-Channel Unknown (17-17-17-39)
Motherboard: HP 832A (U3E1)
Graphics: Generic PnP Monitor (1366x768@60Hz)
Intel UHD Graphics 620 (HP)

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

[octoppai]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kappa\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.33
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8108.910MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9964.910MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 914.229GB SYSTEM_FREEDISC_SPACE 754.959GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 16.051GB SYSTEM_FREEDISC_SPACE 1.827GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4054.455 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9d53c3023a3ba6b6\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9d53c3023a3ba6b6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9d53c3023a3ba6b6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9d53c3023a3ba6b6\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8587
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker/Headphone (2- Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6E405786-F699-42A8-8821-22CD1637F1F8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8940.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/22/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E807F0A0-297F-11E8-8001444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2016D9F0-07F2-11EA-8001444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20177630-07F2-11EA-8002444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20179D40-07F2-11EA-8003444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2017EB60-07F2-11EA-8004444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20181270-07F2-11EA-8005444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E817CF20-297F-11E8-8002444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB0AB900-3D1E-11E8-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E818B980-297F-11E8-8003444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
#general-ooc-chat - Discord
FPS Dropping/Micro Crashes? - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Furcadia
Google Chrome
Hearthstone
Katawa Shoujo
Microsoft Edge
Microsoft Edge Update
qBittorrent 4.2.5
Steam
WinRAR 5.60 beta 1 (32-bit)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
EmoTracker
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Chipset Device Software
FLV.com FLV Converter 7.8
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Intel(R) Trusted Connect Services Client
FINAL FANTASY XIV ONLINE
Minecraft
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel(R) Graphics Driver Software
Realtek Card Reader
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27033
HP Recovery Manager
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27033
HP Support Solutions Framework
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
REALTEK Bluetooth Driver
REALTEK Wireless LAN Driver
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27033
Microsoft XNA Framework Redistributable 4.0 Refresh
HP Registration Service
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft VC++ redistributables repacked.
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
calibre
GIMP 2.8.22
Speccy
Undertale
Stardew Valley
Wacom Tablet
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27033
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
OpenShot Video Editor version 2.4.4
Energy Star
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27033
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002EB8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C04
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000FCC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002A5C
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00000A40
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002018
C:\Users\kappa\AppData\Local\Discord\app-0.0.307\Discord.exe 000028A8
C:\WINDOWS\Explorer.EXE 00001B8C
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_57bd1ce958e33be1\igfxEM.exe 00001DD4
C:\WINDOWS\System32\SynTPEnh.exe 000018A8
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000270
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F40
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000006C0
C:\WINDOWS\system32\DllHost.exe 00001DA0
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 00000D10
C:\WINDOWS\system32\SearchProtocolHost.exe 00002438
C:\WINDOWS\system32\SettingSyncHost.exe 000021C4
C:\WINDOWS\system32\backgroundTaskHost.exe 00002EF8
C:\WINDOWS\system32\conhost.exe 00001DE0
C:\WINDOWS\system32\devicecensus.exe 00002A30
C:\WINDOWS\system32\sihost.exe 00000F44
C:\WINDOWS\system32\svchost.exe 000029E4
C:\WINDOWS\system32\taskhostw.exe 000011E4
C:\Windows\System32\RuntimeBroker.exe 00001ED4
C:\Windows\System32\SpatialAudioLicenseSrv.exe 00000390
C:\Windows\System32\smartscreen.exe 00002330

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We have reviewed the system report and noticed the CPU is below our minimum specifications to play the game. It also looks like your PC has an integrated graphics card. Unfortunately, these aren't officially supported to run the game. While you may have been able to play before, it's not guaranteed that you'll be able to play after every patch.

We do have some more troubleshooting you can try, but you still might have some issues due to not meeting the minimum requirements:

Try closing any other programs/overlays you might have running in tandem with the game.

You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.