download and installation help

[Isennn]

After I download the ff14setup.exe and try to install the game, a window will pop up and show me that runtime error, abnormal program termination. I search online for help and try all the method including download all the visual c++ from year 2008-2019, update my IE, delete my anti virus software and even delete my onedrive on the computer but it still show me the message. I don't know whether the link of the picture work...So I add a link to the similar quesiton.
https://www.kapilarya.com/fix-runtim...ion-windows-10

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Make sure Windows is completely up-to-date. This includes any 'Optional' and 'Recommended' updates that aren't installed automatically. In addition to that, please try the following trouble shooting:

1) Double-check that your anti-virus has the appropriate exceptions for FFXIV.

2) The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

3) Try opening Final Fantasy XIV under "Run as Administrator"


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[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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