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  1. #1
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  2. #2
    Player
    Delphinus's Avatar
    Join Date
    Oct 2013
    Posts
    36
    Character
    Zephyr Delgrave
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 90
    This is so annoying, no game I have ever played has been so damn sensitive. I love this game to death but it seems every other major patch this game has so many DX errors regardless of your hardware.
    (0)

  3. #3
    Player
    ATowerOfTopHats's Avatar
    Join Date
    Aug 2020
    Posts
    6
    Character
    Nimiya Miya
    World
    Phoenix
    Main Class
    Scholar Lv 80
    Thank you once more for the further response.
    No, as far as I can recall even before I upgraded this rig to its current specs listed above I've always had issues trying to play FFXIV without at least a few crashes a day.
    I've attempted the steps you mentioned and nothing has helped, I am still getting DX11-related crashes after a certain amount of time playing. Are there any other suggestions you can list or am I doomed to not be able to play on this computer?
    Thanks.
    (0)

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