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  1. #1
    Player
    MaiNatsume's Avatar
    Join Date
    Aug 2020
    Posts
    4
    Character
    Mai Natsume
    World
    Diabolos
    Main Class
    Paladin Lv 80

    HELP! Random fps drops which never happen before.

    Before I could play FFXIV smoothly with no FPS drops but randomly my fps go to 4-30 fps in-combat sometimes, my fps would go back to normal 1-3 mins and would happen again later. I even try playing at 60hz but I still get the issue. I play at 1920 x 1080 at 144hz with an uncapped fps limit. I know my system can run this game fine because I didn't have any issue in the past (before 5.0) but now I do. Not sure if was FFXIV update/setting or my dumb system. Other games that I play/used to play that are more demanding then FFXIV and I don't get random 4-30 fps drops. I literally did a benchmark of FFXIV.

    -Benchmark result-
    Score: 10937
    Average Frame Rate: 81.6124
    Minimum Frame Rate: 15
    Performance: Extremely High
    -Easily capable of running the game on the highest settings.
    Loading Times by Scene
    Scene #1 2.879 sec
    Scene #2 4.825 sec
    Scene #3 5.573 sec
    Scene #4 4.053 sec
    Scene #5 2.248 sec
    Total Loading Time 19.578 sec

    DAT:s20200824072530.dat

    Screen Size: 1920x1080 (144hz)
    Screen Mode: Full Screen
    DirectX Version: 11
    Graphics Presets: Custom
    General
    -Wet Surface Effects: Enabled
    -Occlusion Culling: Enabled
    -LOD on Distant Objects: Enabled
    -Real-time Reflections: Maximum
    -Edge Smoothing (Anti-aliasing): FXAA
    -Transparent Lighting Quality: High
    -Grass Quality: High
    -Parallax Occlusion: High
    -Tessellation: High
    -Glare: Standard
    Shadows
    -Self: Display
    -Other NPCs: Display
    Shadow Quality
    -LOD on Shadows: Disabled
    -Shadow Resolution: High - 2048p
    -Shadow Cascading: Best
    -Shadow Softening: Strong
    Texture Detail
    -Texture Filtering: Anisotropic
    -Anisotropic Filtering: x16
    Movement Physics
    -Self: Full
    -Other NPCs: Full
    Effects
    -Limb Darkening: Enabled
    -Radial Blur: Enabled
    -Screen Space Ambient Occlusion: HBAO+: Quality
    -Glare: Normal
    -Water Refraction: Normal
    Cinematic Cutscenes
    -Depth of Field: Enabled

    System
    Microsoft Windows 10 Home (ver.10.0.19041 Build 19041)
    Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
    16233.570MB
    NVIDIA GeForce RTX 2060(VRAM 5980 MB)


    There's a part where the fps drops to 15 and it's in the boss room. My fps goes to normal after like 30 sec to 1 min


    Yes, I did disable all overlays like Geforce Experience, XGB, Discord, etc.
    Windows and Drivers up to date also tried Restarting my System
    Yes, using Directx 11 and Battery is set to "Performance"
    I did set the game to "Set Priority - High", didn't fix the issue
    No, it isn't any background applications
    I did overclock my pc but still get this issue
    Yes, my Preferred graphics processor is set to "High-performance NVIDIA processor"
    No, it isn't anywhere pacific in FFXIV where I get this issue
    No, I'm not willing to play anything lower than 1920x1080
    I tried every graphic setting in FFXIV and still get this issue
    I did uninstall and reinstalling FFXIV, which didn't work. Also did a factory reset to my PC, still have this issue.
    I did clean my fans.
    I don't think is my pc overheating because it never has happened in 2 years.


    I tried a lot of things even some that I didn't listen and I'm just looking for an answer or solution.


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\knigh\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS GU502GV.309
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16233.570MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18665.570MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.260GB SYSTEM_FREEDISC_SPACE 708.219GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 5980.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8116.785 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d00bfc0321d1b42a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d00bfc0321d1b42a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d00bfc0321d1b42a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d00bfc0321d1b42a\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.6911
    SYSTEM_GRAPHICS_DRIVER_DATE 5/27/2019 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM Unknown
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_326005dc610b0539\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_326005dc610b0539\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_326005dc610b0539\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_326005dc610b0539\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
    SYSTEM_GRAPHICS_DRIVER_DATE 8/11/2020 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {F7C18CA0-A409-42B3-9CC6-5F33B82FE1D6}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8742.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/24/2019 17:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5BCEA930-E138-11EA-8003444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5BCFE1B0-E138-11EA-8004444553540000}
    SYSTEM_INPUT_NAME CORSAIR HARPOON RGB WIRELESS Gaming Dongle
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1BE37130-E182-11EA-8002444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1BE34A20-E182-11EA-8001444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1BE39840-E182-11EA-8003444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1BE39840-E182-11EA-8004444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5BD0CC10-E138-11EA-8006444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5BD1DD80-E138-11EA-8007444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5BD1DD80-E138-11EA-8008444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5BD20490-E138-11EA-8009444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5BD22BA0-E138-11EA-800A444553540000}
    SYSTEM_INPUT_NAME CORSAIR HARPOON RGB WIRELESS Gaming Dongle
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5BD22BA0-E138-11EA-800C444553540000}
    SYSTEM_INPUT_NAME ASUS Wireless Radio Control
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    iTunes
    #global-chat - Discord
    Realtek Audio Console
    Realtek Audio Console
    Movies & TV
    Movies & TV
    Microsoft Store
    Microsoft Store
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Text Input Application
    Settings
    Settings
    HELP! Random fps drops which never happen before. - Edit Post - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Creative Cloud
    MSI Afterburner 4.6.2
    Google Chrome
    Honkai Impact 3 1.0.0
    NoxPlayer
    Adobe Photoshop 2020
    Steam
    Intel(R) Wireless Bluetooth(R)
    AURA Service
    AURA lighting effect add-on
    Java 8 Update 261
    FINAL FANTASY XIV ONLINE
    ROG Live Service
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Intel(R) Graphics Driver Software
    Microsoft SQL Server Compact 3.5 SP2 ENU
    AURA Service
    Intel Driver && Support Assistant
    Java Auto Updater
    Intel® Software Installer
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    ASUS Aac_NBDT HAL
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    ASUS Framework Service
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Apple Software Update
    ASUS Update Helper
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    NVIDIA PhysX
    Intel® Driver & Support Assistant
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    ASUS Framework Service
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Minecraft Launcher
    Killing Floor 2
    Left 4 Dead 2
    Wacom Tablet
    WinRAR 5.91 (64-bit)
    ARMOURY CRATE Service
    ASUS Aac_NBDT HAL
    MTG Arena
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Computing Improvement Program
    Intel® Optane™ Pinning Explorer Extensions
    Bonjour
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Documentation Manager
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    NVIDIA GeForce Experience 3.20.4.14
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA Update 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.4.14
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    AURA lighting effect add-on x64
    Apple Mobile Device Support
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ASUS Aura SDK
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
    Apple Application Support (64-bit)
    Quick CPU x64
    iTunes
    MSI Kombustor 4.1.6.0 (64-bit)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 0000333C
    C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer\ArmourySocketServer.exe 000016F0
    C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ShareFromArmouryIII\Mouse\ROG STRIX CARRY\P508PowerAgent.exe 000016FC
    C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe 000036B4
    C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 0000BC24
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 0000C62C
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 0000B928
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe 0000C124
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe 0000DC20
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003778
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00016228
    C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe 0000153C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002DA0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000154F4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00010E88
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00016138
    C:\Program Files (x86)\Steam\steam.exe 000025B0
    C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe 00001E58
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00008568
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 0000BA28
    C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 0000BCDC
    C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 0000E3DC
    C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 0000DC60
    C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe 0000C730
    C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 000022E0
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002098
    C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 0000181C
    C:\Program Files\Tablet\Wacom\Wacom_TouchUser.exe 00002224
    C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 0000386C
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12008.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002ACC
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.100.0_x64__8wekyb3d8bbwe\YourPhone.exe 00004708
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 000045E0
    C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.10.216.0_x64__dt26b99r8h8gj\RtkUWP.exe 00007A44
    C:\Program Files\iTunes\iTunes.exe 00013CD4
    C:\Users\knigh\AppData\Local\Discord\app-0.0.307\Discord.exe 000151A0
    C:\WINDOWS\Explorer.EXE 00001F84
    C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_e337b403dfc11d53\ASUSOptimization\AsusOSD.exe 0000E298
    C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_e337b403dfc11d53\ASUSOptimization\AsusOptimizationStartupTask.exe 0001607C
    C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_e337b403dfc11d53\ASUSSoftwareManager\AsusSoftwareManagerAgent.exe 00014468
    C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_92cf9d9d84f1d3db\igfxEM.exe 00001D1C
    C:\WINDOWS\System32\RtkAudUService64.exe 00003920
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00000DD4
    C:\WINDOWS\system32\DllHost.exe 00007D44
    C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00001D34
    C:\WINDOWS\system32\SearchFilterHost.exe 00013050
    C:\WINDOWS\system32\SettingSyncHost.exe 00002B58
    C:\WINDOWS\system32\browser_broker.exe 00002BD8
    C:\WINDOWS\system32\conhost.exe 000156DC
    C:\WINDOWS\system32\ctfmon.exe 00001A0C
    C:\WINDOWS\system32\rundll32.exe 00004450
    C:\WINDOWS\system32\sihost.exe 00000EB0
    C:\WINDOWS\system32\svchost.exe 0000F6FC
    C:\WINDOWS\system32\taskhostw.exe 00007A4C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00011094
    C:\Windows\System32\CompPkgSrv.exe 000039E8
    C:\Windows\System32\MicrosoftEdgeCP.exe 00003A58
    C:\Windows\System32\RuntimeBroker.exe 00008C5C
    C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00006DF0
    C:\Windows\System32\smartscreen.exe 000164C0
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002D3C
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002048
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000266C
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000022A4
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000990
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    Last edited by MaiNatsume; 08-27-2020 at 08:17 PM.

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in responding. Unfortunately, the device information in the provided System Report does indicate that the device being used does not meet the minimum specifications required to play FINAL FANTASY XIV most notably the Intel(R) HD Graphics Family chipset. We do not support Intel graphics cards for FINAL FANTASY XIV. However, I did notice there is an NVIDIA device that is not listed as the primary graphics card. This suggests that you may be running NVIDIA Optimus which controls whether your system utilizes the base Intel card or the NVIDIA card to conserve battery power. Please try disabling NVIDIA Optimus and see if the error persists. For instructions on how to force the NVIDIA card to be enabled or to disable Optimus, please contact NVIDIA Support.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)