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  1. #1
    Player
    PaperRaven's Avatar
    Join Date
    Sep 2020
    Posts
    3
    Character
    Paper Raven
    World
    Jenova
    Main Class
    Warrior Lv 75

    Game crashed in cutscene, can't log in on my main character

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time: any
    Frequency: can reproduce at will
    World name: Jenova
    Character name: Paper Raven
    Retainer name:
    NPC name:
    Monster name:
    Class/Level: DNC/70
    Party or solo: solo
    In-game time: any
    Area and coordinates: kugane
    Housing:
    Steps:
    1. accepted unlock quest in kugane
    2. talked to npc that would teleport me to the next part
    3. game crashed while in cutscene
    4. Whenever i try and log in to that character now i sit in a loading screen for a few seconds and then the game crashes
    5. can log in on other characters fine
    Connection Specs
    - Type of internet connection/provider: century link
    - Modem maker/model number: n/a

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=- System Information -=-=-=-=-


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Bailey\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride <local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 08/11/15 14:28:40 Ver: 05.0000B
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16299.727MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18731.727MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.888GB SYSTEM_FREEDISC_SPACE 137.612GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.286GB SYSTEM_FREEDISC_SPACE 470.097GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2988.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8149.863 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5638
    SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2020 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2988.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8149.863 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5638
    SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2020 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {BB7E1A42-4A54-4C18-AA8E-80BE331364E5}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7796
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2016 18:00:00
    SYSTEM_SOUND Speakers (Razer Kraken Kitty Edition)
    SYSTEM_SOUND_DEVICE_ID {0DAF7C54-E422-4CC4-80D4-DCCC9CBB56B5}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/17/2019 18:00:00
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {A03457F3-01F3-4B14-AA07-70703311078B}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7796
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2016 18:00:00
    SYSTEM_SOUND Speakers (THX Spatial - Synapse)
    SYSTEM_SOUND_DEVICE_ID {9AD9B3E6-A5FD-49CE-BB17-93700FAE09AC}
    SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/17/2019 18:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FE3D5380-DAF7-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Razer Basilisk
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FE3DA1A0-DAF7-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Razer Basilisk
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FE3DA1A0-DAF7-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer Basilisk
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FE3DC8B0-DAF7-11E9-8004444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {04CBD430-525B-11EA-8004444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {365AEC50-7A67-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Razer Basilisk
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3EAFD410-DD54-11E5-8001444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3EB1A8D0-DD54-11E5-8008444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3EB1A8D0-DD54-11E5-8009444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {04CC2250-525B-11EA-8005444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3EB1CFE0-DD54-11E5-800A444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E4A880-525B-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0517D150-525B-11EA-8006444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E4CF90-525B-11EA-8002444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F8691640-C1C7-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Yeti Nano
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E4F6A0-525B-11EA-8003444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F8693D50-C1C7-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Yeti Nano
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    In-Game Bugs - Post New Thread - Google Chrome
    Glow! - If It Were Me
    #media - Discord
    Twitch
    Grarnir
    Microsoft Text Input Application
    Microsoft Store
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 32 PPAPI
    Battle.net
    Google Chrome
    Microsoft Edge
    Microsoft Edge Update
    OBS Studio
    Origin
    Overwatch
    Overwatch Test
    Razer Chroma SDK
    Razer Synapse
    Rockstar Games Launcher
    Rockstar Games Social Club
    Steam
    Uplay
    Child of Light
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Razer Synapse
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
    Java 8 Update 91
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
    The Sims™ 4
    Java Auto Updater
    UE4 Prerequisites (x64)
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Skype Click to Call
    NordVPN network TAP
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft .NET Framework 1.1
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Grand Theft Auto V
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Riot Vanguard
    Terraria
    Soviet Jump Game
    Destiny 2
    Fallout 3
    Fallout: New Vegas
    Just Cause 3
    Rayman Legends
    Ori and the Blind Forest
    No Man's Sky
    Hyperdimension Neptunia Re;Birth1
    Brawlhalla
    NEKOPARA Vol. 1
    HuniePop
    Trine
    Fallout 4
    NEKOPARA Vol. 0
    Ori and the Blind Forest: Definitive Edition
    FINAL FANTASY XIV Online
    Stardew Valley
    NEKOPARA Vol. 2
    Slime Rancher
    UNO
    NieR:Automata™
    MONMUSU
    de Blob 2
    Insurgency: Sandstorm
    Black Desert Online
    NEKOPARA Vol. 3
    SoulWorker
    Stick Fight: The Game
    The Elder Scrolls V: Skyrim
    KurtzPel
    MUSYNX
    Wacom Tablet
    Corel Painter 2016
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
    Corel Painter 2016 - Corex64
    Corel Painter 2016 - CT
    Corel Painter 2016 - EN
    NordVPN
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Java 8 Update 92 (64-bit)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Update Health Tools
    Corel Painter 2016 - FR
    IconHandler 64 bit
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
    Corel Painter 2016 - Content
    Corel Painter 2016 - DE
    NordVPN network TUN
    Corel Painter 2016 - IPM
    Krita Desktop (x64) 2.9.11.0
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA Control Panel 456.38
    NVIDIA GeForce Experience 3.20.4.14
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display MessageBus
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.4.14
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Corel Painter 2016 - Core
    Painter 2016 - Setup Files
    Corel Painter 2016 - IPM Content
    Blue Sherpa
    Update for Windows 10 for x64-based Systems (KB4023057)
    UE4 Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000047C8
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003F8C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004498
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003C3C
    C:\Program Files (x86)\Razer\APO0521Drv\Drivers\x64\THXHelper0521.exe 00000590
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00001230
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003584
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001360
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00004220
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 0000027C
    C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 00000524
    C:\Program Files (x86)\Steam\GameOverlayUI.exe 00004170
    C:\Program Files (x86)\Steam\Steam.exe 000047A0
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000023A4
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003FDC
    C:\Program Files\NordVPN\NordVPN.exe 00003E64
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002240
    C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000019DC
    C:\Program Files\WindowsApps\AppleInc.iTunes_12109.3.52015.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00003E70
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002748
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12009.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003940
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20082.141.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000255C
    C:\Users\Bailey\AppData\Local\Discord\app-0.0.307\Discord.exe 00003448
    C:\Users\Bailey\AppData\Local\Microsoft\BingSvc\BingSvc.exe 00004214
    C:\Users\Bailey\AppData\Local\Temp\Twitch\Twitch.exe 00000E90
    C:\Users\Bailey\AppData\Roaming\Spotify\Spotify.exe 0000277C
    C:\Users\Bailey\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 000018D4
    C:\Users\Bailey\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 00003580
    C:\WINDOWS\Explorer.EXE 00001440
    C:\WINDOWS\System32\svchost.exe 00000FF8
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000003B4
    C:\WINDOWS\system32\DllHost.exe 00004B50
    C:\WINDOWS\system32\SettingSyncHost.exe 000040D4
    C:\WINDOWS\system32\conhost.exe 00003364
    C:\WINDOWS\system32\rundll32.exe 00000574
    C:\WINDOWS\system32\sihost.exe 00002DFC
    C:\WINDOWS\system32\svchost.exe 00002480
    C:\WINDOWS\system32\taskhostw.exe 00003900
    C:\Windows\System32\RuntimeBroker.exe 00003644
    C:\Windows\System32\SecurityHealthSystray.exe 00001028
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001BBC
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003494
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002ED0
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003594
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D90
    E:\games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000021CC
    E:\games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002BF0

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


    Laptop Model Name: n/a
    Laptop Model Number: n/a

    Gamepad Manufacturer: n/a
    Gamepad Model Name: n/a
    Gamepad Part Number: n/a

    Browser Information
    - Name and version of the browser currently in-use: google chrome 10/8.1/8/7 64-bit
    - Internet Explorer Version: n/a
    (0)

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    PaperRaven's Avatar
    Join Date
    Sep 2020
    Posts
    3
    Character
    Paper Raven
    World
    Jenova
    Main Class
    Warrior Lv 75
    Hi, I have tried this three times now and it does not solve my issue.
    (0)

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for the reply.

    Does the game crash if it the only program running? Could you try disabling any background programs or overlays? Additionally do you experience this issue if the game is installed on the C drive?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  5. #5
    Player
    PaperRaven's Avatar
    Join Date
    Sep 2020
    Posts
    3
    Character
    Paper Raven
    World
    Jenova
    Main Class
    Warrior Lv 75
    Hi, Thank you the issue has been resolved
    (0)

  6. #6
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

    Good luck with your adventures through Eorzea!
    (0)