Keep getting 90002 - Need Some Help

[ShaneAlenko]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you connected to router directly or are you using WiFi? Additionally have any updates or changes been made to network settings? Additionally what have you tried so far to alleviate the issue?


Thank you for visiting the Final Fantasy XIV Technical Support Forums

I've been having the same issue as of about 4 or 5 days ago on NA-Cactuar-Aether. In all other threads about this issue, they've listed basic troubleshooting steps provided by tech support. I've completed the steps listed (adjusted the IE options, opened ports, uninstalled/reinstalled) and still haven't been able to fix the issue. There've been no changes to my network to cause this issue to happen, and I'm playing via ethernet cable to my computer and not WiFi.

I've also done the traces to see if that showed anything and one line always seems to have issues/times out.

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 | <1 ms | 1 ms | 1 ms | hitronhub.home [192.168.0.1]
2 | 25 ms | 19 ms | 14 ms | 96-19-96-19-164-1.cpe.sparklight.net [96.19.164.1]
3 | 4 ms | 3 ms | 10 ms | 10.224.254.57
4 | 40 ms | 24 ms | 34 ms |sea-b2-link.telia.net [62.115.48.240]
5 | 27 ms | 25 ms | 36 ms | ntt-ic-337606-sea-b2.c.telia.net [213.248.70.13]
6 | 31 ms | 31 ms | 13 ms | ae-5.r23.sttlwa01.us.bb.gin.ntt.net [129.250.2.7]
7 | * | 50 ms | 44 ms | ae-3.r25.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
8 | * | * | * | Request timed out.
9 | 60 ms | 44 ms | 46 ms | ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
10 | 57 ms | 45 ms | 43 ms | xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
11 | 56 ms | * | 57 ms | 204.2.229.234
12 | 52 ms | 49 ms | 72 ms | 204.2.229.9