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  1. #1
    Player
    carrieroe's Avatar
    Join Date
    Aug 2020
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    3
    Character
    Carrie Roe
    World
    Zodiark
    Main Class
    Botanist Lv 80

    Unexpected error has occured. exiting Final Fantasy XIV. (17) fix?

    Hello Team,

    could you please assist? Ever since 5.3 patch, been getting this error it usually happens during loading screens or during instances.

    I have uninstalled the game and re-installed it three times already, also it has only occured with my character on Zodiark. I have another on Tonberry however have not experienced this error yet with that one.

    On the uninstall and reinstall, I did delete the FFXIV Documents folder under My games prior to reinstalling it. I have also tried resetting through the config option on the launcher...
    Just for context, I have also tried to create an alt character to see if it was the server problem I did, and its letting me back into Zodiark however, when I try to do log in again as my main character it comes up with the same error?

    Is there any other fix?

    https://imgur.com/mnoh91v
    (0)
    Last edited by carrieroe; 08-14-2020 at 07:56 PM.

  2. #2
    Moderator
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    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  3. #3
    Player
    carrieroe's Avatar
    Join Date
    Aug 2020
    Posts
    3
    Character
    Carrie Roe
    World
    Zodiark
    Main Class
    Botanist Lv 80
    Quote Originally Posted by Rhaervis View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums

    Hello Mod,

    Yes, I already did that.. However, the problem still persists. Any other solution you could give me? What does that code stand for? the 17 in the error? As I really want to avoid having to reinstall the game for the 4th time...

    Thank you
    (0)

  4. #4
    Player
    Aesgir's Avatar
    Join Date
    Aug 2020
    Posts
    3
    Character
    Aesgir Wyndsor
    World
    Tonberry
    Main Class
    Red Mage Lv 80
    I'm having the same unexpected error (17) problem too. It started after the 5.3 patch. I tried reinstalling the game (deleted the game files at the documents too) and it worked for a while. Now I'm stucked at doman enclave I can't even log on to my character it just crashes the moment I log it in.

    Edit: Just wanna add that this is the 3rd time I reinstalled the game too.
    (1)

  5. #5
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    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    carrieroe, to prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Aesgir, if you are experiencing the same issue, please create a new forum post with a System Report for assistance along with any previously attempted troubleshooting. To generate a System Report, simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  6. #6
    Player
    carrieroe's Avatar
    Join Date
    Aug 2020
    Posts
    3
    Character
    Carrie Roe
    World
    Zodiark
    Main Class
    Botanist Lv 80
    Quote Originally Posted by Rhaervis View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    carrieroe, to prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Aesgir, if you are experiencing the same issue, please create a new forum post with a System Report for assistance along with any previously attempted troubleshooting. To generate a System Report, simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    What have I done to alleviate the problem?
    1. Uninstalled and reinstalled the game for 3X times already. With deleting the Document Files for FFXIV prior to reinstalling. Another is trying to log into my other characters hoping to reset it, or see if it was a server problem - all alts working even another which I made on the fly on Zodiark -- same server as my main character which I'm currently having problems with and it works but not on my main character Carrie Roe. I also tried resetting through config option on the launcher
    2. This problem occurs typically when I am loading into a scene, like when I trying to load to the 3rd boss in Puppet, after finishing the second instance for Ruby Weapon questline and also trying to teleport back to my FC house in Shirogane.
    3. Yes, It only happens for Final Fantasy XIV, which is a hassle as every download again of the game takes such a long time as the launcher download speed is so slow even though my speed is decent it's still downloading at 0.31 MB/s.
    4. System Report:


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Carrie\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel® Core™ i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 07/12/16 16:23:08 Ver: 05.0000B
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16317.480MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 21437.480MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.874GB SYSTEM_FREEDISC_SPACE 39.037GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 454.686GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8158.740 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e92a0ac2e05fb2ca\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
    SYSTEM_GRAPHICS_DRIVER_DATE 7/5/2020 08:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (4- USB Advanced Audio Device)
    SYSTEM_SOUND_DEVICE_ID {74739C0C-629D-445A-950C-2CBA76141ADD}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {3EE6E66F-3898-4302-B3A9-728B87EF0073}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8746.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/2/2019 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {E18ECCDC-3FE9-4EF1-BD99-8AED4F6863D6}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8746.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/2/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8827F2B0-CDA8-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B0B11D50-520D-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Pentablet HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {882819C0-CDA8-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B632B830-F4C6-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Rapoo 2.4G Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B6332D60-F4C6-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Rapoo 2.4G Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {41DFC190-6E58-11E7-8001444553540000}
    SYSTEM_INPUT_NAME USB Advanced Audio Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B0B16B70-520D-11E8-8006444553540000}
    SYSTEM_INPUT_NAME Pentablet HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {882840D0-CDA8-11E9-8007444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0



    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 0000302C
    C:\Program Files (x86)\Evernote\Evernote\Evernote.exe 00003F14
    C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe 00003464
    C:\Program Files (x86)\Evernote\Evernote\EvernoteSubprocess.exe 00001994
    C:\Program Files (x86)\Evernote\Evernote\EvernoteTray.exe 00001C18
    C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00004180
    C:\Program Files (x86)\GShade\GShade Update Reminder.exe 000034B0
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002298
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000277C
    C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.10\Lightshot.exe 00003738
    C:\Program Files (x86)\Steam\Steam.exe 00000AC0
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000798
    C:\Program Files (x86)\TP-LINK\TP-LINK Wireless Configuration Utility\TWCU.exe 00003560
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00002F58
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00002F68
    C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE 000023D4
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000E68
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001D24
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002D74
    C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000032AC
    C:\Program Files\WindowsApps\FACEBOOK.317180B0BB486_620.8.119.0_x64__8xx8rvfyw5nnt\app\Messenger.exe 00003230
    C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.7.142.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 00001AF8
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001408
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2005.23.0_x64__8wekyb3d8bbwe\Calculator.exe 000047FC
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12007.1001.2.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000045B8
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBar.exe 0000045C
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003138
    C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20032.12611.0_x64__8wekyb3d8bbwe\Music.UI.exe 00001DAC
    C:\Users\Carrie\AppData\Local\Discord\app-0.0.307\Discord.exe 00002374
    C:\Users\Carrie\AppData\Roaming\Zoom\bin\Zoom.exe 0000050C
    C:\Users\Carrie\AppData\Roaming\Zoom\bin\aomhost\aomhost64.exe 00004968
    C:\Users\Carrie\AppData\Roaming\Zoom\bin\cpthost.exe 000043BC
    C:\WINDOWS\Explorer.EXE 000016E0
    C:\WINDOWS\System32\rundll32.exe 00001248
    C:\WINDOWS\System32\svchost.exe 00001840
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00004834
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001D70
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000027A0
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00001AE0
    C:\WINDOWS\system32\DllHost.exe 00001E90
    C:\WINDOWS\system32\SettingSyncHost.exe 00001FF0
    C:\WINDOWS\system32\conhost.exe 00002F70
    C:\WINDOWS\system32\sihost.exe 00000D24
    C:\WINDOWS\system32\svchost.exe 00000534
    C:\WINDOWS\system32\taskhostw.exe 00000E10
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000007FC
    C:\Windows\System32\CompPkgSrv.exe 00000DA0
    C:\Windows\System32\RuntimeBroker.exe 000025B0
    C:\Windows\System32\SecurityHealthSystray.exe 00002914
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000020E4
    F:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001AC0
    F:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004E58
    (0)
    Last edited by carrieroe; 08-15-2020 at 12:16 PM.

  7. #7
    Moderator
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    Jan 2020
    Posts
    792
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in responding. We would like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Install Windows, Steam and FINAL FANTASY XIV onto the same drive
    8) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  8. #8
    Moderator Dynratygus's Avatar
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    2,094
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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