Strange, I've never had both lift together. I wonder if it's because you used the rug for the first step.Thanks! I managed to do it with the method you suggested, by placing an Oasis Rug to lift it off the ground first before using the riviera wall shelf to do the remaining increments!
I did notice something weird because the stage panel i used as the backing also lifted together with the one i was trying to lift: (not that it was an issue)
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