So, I bought the game the other day from the Square Enix online store. They added two items to my cart: the game for 19.99 and Garlond Goggles for 0.00. After completing my purchase, I got codes for both items.

Here's where my problem begins:

At first, I didn't see the code for the Goggles. So, I registered FFXIV, created my account and did all of the usual stuff. Then, I went into the game, created a character and leveled to about level 5.

That's when I realized that I'd forgotten about the Goggles, and rechecked my email. I then registered the Goggles, which are on my account as an "account service". However, the item didn't show up in my inventory. Is it because I had already created a character before registering the code? Do I have to restart my character to get them?

Thanks in advance for any help you can provide.