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  1. #1
    Player
    Facelid's Avatar
    Join Date
    Aug 2020
    Posts
    3
    Character
    Wasted Walnuts
    World
    Phoenix
    Main Class
    Fisher Lv 68

    Game crashes without error code

    EDIT 2: Still no crashing. Looks like the antivirus really was the problem.

    EDIT: I have whitelisted the ffxiv.exe and ffxiv_dx11.exe files in Bitdefender, and have been able to stay online for a good 24 hours or so. Considering the game closed constantly before, this could seem to be the problem. So I'd suggest that anyone with the same issue tries this as well. Especially if you're using Bitdefender.


    I've read the other threads with people having this issue as well, but I'm choosing to make a new post, so that I don't create confusion by adding my info in their thread.

    Anyway.

    As tile says. The game randomly crashes. Doesn't matter where I am.
    It can happen on the login screen, after 2 min in the game or after 2 hours or anything in between.

    I have already tried every suggestion I could find in the other threads. Including but not limited to.

    "1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    3) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    4) Update and reinstall the drivers for your graphics card
    5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    6) Install Windows, Steam and FINAL FANTASY XIV onto the same drive"
    Switch to direct x 9
    tried full screen, border less and windowed mode
    Running the game alone
    Restoring GPU/CPU to default to check if it was an unstable OC
    Checked temperature which is all fine
    Nothing has changed with the PC in terms of software/update installs

    FFXIV is the only game which behaves like this. I can play Path of Exile or Oxygen not Included all day with no problems.

    The only thing I have noticed is that I haven't crashed while doing a dungeon yet. But due to the random nature of this, that can probably be considered luck rather than an actual clue.

    Thanks




    PHP Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

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    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support 
    Post New Thread Google Chrome
    @Phantom Onion Discord
    boot
    Steam
    Microsoft News
    Microsoft News
    NVIDIA GeForce Overlay
    Microsoft Text Input Application
    Lommeregner
    Lommeregner
    Line 6 POD Farm
    Settings
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    WhatsApp


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 32 NPAPI
    Adobe Flash Player 32 PPAPI
    AIDA64 Extreme v5.95
    Battle
    .net
    Destiny 2
    Dreadnought
    Dropbox
    Google Chrome
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    Line 6 Uninstaller
    Microsoft Edge
    Microsoft Edge Update
    Notepad
    ++ (32-bit x86)
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    Origin
    Overwatch
    Path of Building Community
    PoESkillTree 
    Conquerors of the Atlas
    Razer Chroma SDK Core Components
    Albion Online
    Steam
    The Elder Scrolls Online
    Heaven Benchmark version 4.0
    World of Warcraft
    World of Warcraft Beta
    World of Warcraft Classic
    Microsoft Visual C
    ++ 2013 Redistributable (x64) - 12.0.30501
    Dropbox Update Helper
    osu
    !
    Razer Synapse
    PoESkillTree 
    War for the Atlas
    Microsoft Visual C
    ++ 2013 x86 Minimum Runtime 12.0.21005
    Microsoft Visual C
    ++ 2019 X86 Minimum Runtime 14.22.27821
    UE4 Prerequisites 
    (x64)
    CORSAIR iCUE Software
    Epic Games Launcher
    Microsoft Visual C
    ++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C
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    pyfa version 2.15.1
    GRAM Spectrum Gaming Keyboard
    EVE IPH
    Path of Exile
    Microsoft Visual C
    ++ 2015-2019 Redistributable (x86) - 14.22.27821
    Google Update Helper
    Microsoft Visual C
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    ArcheRage version 2.0
    Microsoft Visual C
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    MTG Arena
    OEM Application Profile
    EVGA Precision XOC
    Web Companion
    Path of Exile
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    Microsoft Visual C
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    Microsoft Visual C
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    TradeSkillMaster Application version 1.0
    Launcher Prerequisites 
    (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    AI Suite 3
    Apex Legends
    Asmedia USB Host Controller Driver
    Balanced
    Microsoft Visual C
    ++ 2010  x86 Redistributable 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C
    ++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C
    ++ 2013 x86 Additional Runtime 12.0.21005
    RSI Launcher 1.0.1
    AMD Software
    AutoHotkey 1.1.26.01
    Bitdefender Agent
    FirestormOS
    -Releasex64
    HWiNFO64 Version 5.70
    IrfanView 4.50 
    (64-bit)
    Krita (x644.1.5
    Meshmixer
    Mozilla Firefox 78.0.1 
    (x64 en-US)
    Mozilla Maintenance Service
    New World Confidential Test
    Grim Dawn
    Warframe
    Getting Over It with Bennett Foddy
    The Elder Scrolls Online
    Fractured Space
    The Universim
    Elite Dangerous
    Total War
    WARHAMMER
    FINAL FANTASY XIV Online
    Wolcen
    Lords of Mayhem
    Oxygen Not Included
    Beat Hazard
    Oh
    ...SirThe Insult Simulator
    Dota 2
    MONSTER HUNTER
    WORLD
    Total War
    WARHAMMER II
    Slay the Spire
    Nova Drift
    Last Epoch
    TeamSpeak 3 Client
    VLC media player
    Wacom Tablet
    WhoCrashed 6.01
    WinRAR 5.50 
    (64-bit)
    Microsoft Visual C++ 2019 X64 Minimum Runtime 14.22.27821
    Microsoft Visual C
    ++ 2010  x64 Redistributable 10.0.40219
    Bitdefender Antivirus Free
    Malwarebytes version 4.1.2.73
    Microsoft Visual C
    ++ 2012 x64 Additional Runtime 11.0.61030
    Epic Games Launcher Prerequisites 
    (x64)
    Microsoft Visual C++ 2019 X64 Additional Runtime 14.22.27821
    Microsoft Visual C
    ++ 2013 x64 Additional Runtime 12.0.21005
    Microsoft Visual C
    ++ 2013 x64 Minimum Runtime 12.0.21005
    NVIDIA Ansel
    NVIDIA Control Panel 451.67
    NVIDIA Graphics Driver 451.67
    NVIDIA GeForce Experience 3.20.4.14
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.34
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper 
    for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus 
    for NvContainer
    NVAPI Monitor plugin 
    for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin 
    for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.4.14
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C
    ++ 2012 x64 Minimum Runtime 11.0.61030
    Blender
    SketchUp 2017
    Update 
    for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- 
    Proccess Information -=-=-=-=-=-=-

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    :\Launchers\Steam\GameOverlayUI.exe    000015E4
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    :\Launchers\Steam\bin\cef\cef.win7x64\steamwebhelper.exe    00004014
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    :\Launchers\Steam\steam.exe    00002F4C
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    :\Launchers\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe    0000174C
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    :\Launchers\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe    00002594 
    (1)
    Last edited by Facelid; 08-12-2020 at 01:47 AM.

  2. #2
    Moderator
    Join Date
    Jan 2020
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    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

    Good luck with your adventures through Eorzea!
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