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  1. #1
    Player
    Sezuel's Avatar
    Join Date
    Aug 2013
    Posts
    69
    Character
    Mori Ichino
    World
    Cactuar
    Main Class
    Samurai Lv 80

    Launcher broke since random crash

    So yesterday, 6 Aug 2020, I was playing FFXIV just fine early in the morning however i stepped away for about ten minutes and came back to my system sitting on a black screen saying to install a boot device and press a key. I went in and verified all my hardware was properly installed and rebooted my system. Everything is working fine EXCEPT FFXIV.

    The game now verifies the launcher is updated and hits the FFXIV splash but instead of loading up the login and news it instantly crashes.

    I have since tried:
    • attempt running without anti-virus
    • a clean boot
    • compatibility mode (win7 on my win10 machine)
    • uninstalling, clearing any registry entries I could find, reinstalling FFXIV
    • installing XIV onto a different device
    • resetting my "internet options" and clearing the browse history
    • rolling my windows install back to a previous version
    • verified my OS, graphics and all hardware drivers were up to date

    this is as far as it gets for a visual reference
    https://i.imgur.com/UTY1nvi.png

    so it seems that the crash I encountered actually corrupted some windows files that Final Fantasy XIV requires to proceed to the login screen, a full on reinstall of windows 10 fixed the issue, which thankfully is no longer as detrimental as a reinstall used to be.

    edit: added to my list of attempted fixes
    edit 2: added image for visual help
    edit 3: found a solution
    (0)
    Last edited by Sezuel; 08-09-2020 at 11:02 AM.