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  1. #1
    Player
    Isutowaru's Avatar
    Join Date
    Mar 2018
    Posts
    81
    Character
    Isutowaru Kumiko
    World
    Shiva
    Main Class
    Dark Knight Lv 90

    FFXIV might be crashing without error due to "AppModel-Runtime Event 65"

    Hello!

    I've been troubleshooting FFXIV lately as my game had been crashing potentially due to AppModel-Runtime Event 65 - These errors appeared every couple of minutes in my Event Viewer on Windows and has done since installing this major Windows update.

    This error has occurred regardless of display drivers, windows updates and the such which I've attempted. I've followed tech support suggested by many staff members on these forums by looking at other threads.

    I've been able to pin down this error by seeing if it occurred when my game crashed, in this case, it has done. My question remains is that if I can't solve this issue by reinstalling drivers and other such issues, how can I stop it?

    There isn't a known trigger to cause this error when playing FFXIV. It happens at random regardless of what I'm doing ingame. These errors started after the release of Windows 10 v2004 (The big update from back in May)

    I have taken a suggested action of reinstalling my redists for C++ (2015, 2017 and 2019), the issue still persists.

    I'm on
    Windows 10 Pro version 2004
    AMD Ryzen R7 1700
    ASUS B350 Prime Motherboard
    32GB CORSAIR DDR4 2400MHz
    RTX 2070 Super
    250GB SSD
    (0)

  2. #2
    Player
    Isutowaru's Avatar
    Join Date
    Mar 2018
    Posts
    81
    Character
    Isutowaru Kumiko
    World
    Shiva
    Main Class
    Dark Knight Lv 90
    Upon a little more bit self investigation, this might be caused by nvlddmkm.sys as I had a different error to today's crash, according to a reddit post https://www.reddit.com/r/techsupport...80_ti/fnnm9p7/

    The findings seem to point out that AMD and Nvidia are both wanting the other side to fix this. RTX cards are having an issue with AMD's virtual threads in multithreading.

    A BIOS update was released recently for my motherboard, which I have taken the opportunity to update my BIOS in hopes that it causes more stability between these two components. I am yet to determine if this is a problem being caused by Windows, or a hardware issue between RTX and Ryzen.
    (0)

  3. #3
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Are you able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  4. #4
    Player
    Isutowaru's Avatar
    Join Date
    Mar 2018
    Posts
    81
    Character
    Isutowaru Kumiko
    World
    Shiva
    Main Class
    Dark Knight Lv 90
    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\Ryzen\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU	AMD Ryzen 7 1700 Eight-Core Processor           (16 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS	BIOS Date: 07/14/20 15:15:02 Ver: 05.0000D
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	32703.148MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	37567.148MB
    SYSTEM_STORAGE	B:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 121.095GB    SYSTEM_FREEDISC_SPACE 13.001GB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 110.615GB    SYSTEM_FREEDISC_SPACE 11.857GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1863.014GB    SYSTEM_FREEDISC_SPACE 748.949GB
    SYSTEM_STORAGE	F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1853.373GB    SYSTEM_FREEDISC_SPACE 201.708GB
    SYSTEM_STORAGE	G:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 110.956GB    SYSTEM_FREEDISC_SPACE 5.754GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	NVIDIA GeForce RTX 2070 SUPER
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	GeForce RTX 2070 SUPER
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	8011.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	16351.574 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.5167
    SYSTEM_GRAPHICS_DRIVER_DATE	7/5/2020 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_GRAPHICS	NVIDIA GeForce RTX 2070 SUPER
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP	GeForce RTX 2070 SUPER
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	8011.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	16351.574 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.5167
    SYSTEM_GRAPHICS_DRIVER_DATE	7/5/2020 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_GRAPHICS	NVIDIA GeForce RTX 2070 SUPER
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY3
    SYSTEM_GRAPHICS_CHIP	GeForce RTX 2070 SUPER
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	8011.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	16351.574 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	27.21.0014.5167
    SYSTEM_GRAPHICS_DRIVER_DATE	7/5/2020 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_SOUND	Realtek Digital Output (2- Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID	{98E1D72F-1C8B-4CE5-B450-2150400A7BC3}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.0.8702.1
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	5/13/2019 01:00:00
    SYSTEM_SOUND	Speakers (2- Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID	{D74C87A3-1804-418F-AE27-CF829FE2D6EF}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.0.8702.1
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	5/13/2019 01:00:00
    SYSTEM_SOUND	Speakers (Steam Streaming Microphone)
    SYSTEM_SOUND_DEVICE_ID	{E6E940EE-DF36-472D-8602-28091279C38B}
    SYSTEM_SOUND_DEVICE_NAME	SteamStreamingMicrophone.sys
    SYSTEM_SOUND_DRIVER_VERSION	8.33.15.17
    SYSTEM_SOUND_DRIVER_LANGUAGE	
    SYSTEM_SOUND_DRIVER_DATE	7/28/2017 01:00:00
    SYSTEM_SOUND	Speakers (Steam Streaming Speakers)
    SYSTEM_SOUND_DEVICE_ID	{5FCA00A9-70D8-4F56-8343-DF4E7DA27785}
    SYSTEM_SOUND_DEVICE_NAME	SteamStreamingSpeakers.sys
    SYSTEM_SOUND_DRIVER_VERSION	17.56.13.764
    SYSTEM_SOUND_DRIVER_LANGUAGE	
    SYSTEM_SOUND_DRIVER_DATE	7/20/2017 01:00:00
    SYSTEM_SOUND	VG240Y (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{9D9529F7-3BAC-4F7E-BDF8-5FB7F3FD50BE}
    SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION	1.3.38.34
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	6/8/2020 01:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{8D5252E0-1890-11E8-8003444553540000}
    SYSTEM_INPUT_NAME	Lighting Node PRO
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{8D4DBF00-1890-11E8-8001444553540000}
    SYSTEM_INPUT_NAME	HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{8D51B6A0-1890-11E8-8002444553540000}
    SYSTEM_INPUT_NAME	HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{8D61BC30-1890-11E8-8004444553540000}
    SYSTEM_INPUT_NAME	HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{EC500710-0D3B-11E9-8001444553540000}
    SYSTEM_INPUT_NAME	Gaming Mouse G502
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{8D62A690-1890-11E8-8005444553540000}
    SYSTEM_INPUT_NAME	HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{8D62F4B0-1890-11E8-8006444553540000}
    SYSTEM_INPUT_NAME	HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{EC507C40-0D3B-11E9-8002444553540000}
    SYSTEM_INPUT_NAME	Gaming Mouse G502
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{8D64A260-1890-11E8-8008444553540000}
    SYSTEM_INPUT_NAME	HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{EC50A350-0D3B-11E9-8003444553540000}
    SYSTEM_INPUT_NAME	Gaming Mouse G502
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{EC50CA60-0D3B-11E9-8004444553540000}
    SYSTEM_INPUT_NAME	Gaming Mouse G502
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{8D63DF10-1890-11E8-8007444553540000}
    SYSTEM_INPUT_NAME	HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{8D653EA0-1890-11E8-8009444553540000}
    SYSTEM_INPUT_NAME	HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{F08D2690-F12F-11E9-8001444553540000}
    SYSTEM_INPUT_NAME	Wireless Controller
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 6  SYSTEM_GAMEPAD_BUTTON 14  SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT	{63EDF5B0-27B3-11EA-8002444553540000}
    SYSTEM_INPUT_NAME	HUION HID
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{63EE43D0-27B3-11EA-8004444553540000}
    SYSTEM_INPUT_NAME	HUION HID
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    FFXIVLauncher
    Steam
    Control Panel\All Control Panel Items\Programs and Features
    FFXIV might be crashing without error due to "AppModel-Runtime Event 65" - Google Chrome
    Final Fantasy XIV Composer Interview - Masayoshi Soken Discusses Music, Inspiration, Excitement for PS5, & More - Google Chrome
    #translations-and-liveletters - Discord
    Origin
    Origin
    Origin
    Origin
    Origin
    Origin
    Settings
    NVIDIA GeForce Overlay
    Microsoft Text Input Application
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    Visual Studio Community 2019
    Visual Studio Community 2017
    Adobe AIR
    MSI Afterburner 4.6.1
    Autodesk Desktop App
    AVG AntiVirus FREE
    FF Logs Uploader
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    Dropbox
    Dxtory version 2.0.142
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    PSO2 Tweaker
    RAD Video Tools
    RPG MAKER VX Ace RTP
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    WinCDEmu
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    Windows Live UX Platform
    i-Menu version 4.1.3
    Chrome Remote Desktop Host
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
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    Autodesk Advanced Material Library Medium Resolution Image Library 2019
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    Windows SDK for Windows Store Apps Headers
    Microsoft_VC90_CRT_x86
    Dropbox Update Helper
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    Autodesk Material Library Base Resolution Image Library 2020
    Windows Live Writer Resources
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    Adobe AIR
    Microsoft UniversalWindowsPlatform SDK
    icecap_collectionresourcesx64
    Windows Software Development Kit - Windows 10.0.18362.1
    Microsoft .NET CoreRuntime SDK
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    Windows App Certification Kit x64
    Windows SDK Desktop Libs arm64
     Tools for .Net 3.5
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    Windows SDK for Windows Store Apps DirectX x86 Remote
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    CLIP STUDIO PAINT 1.9.5
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
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    Windows SDK Desktop Headers x64
    Windows SDK ARM Desktop Tools
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    WinRT Intellisense UAP - Other Languages
    Java 8 Update 211
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    Windows Driver Package - Sony Mobile Communications (ggsomc) SOMCFlashDevice  (12/06/2017 3.2.0.0)
    Autodesk 3ds Max 2020
    Autodesk Revit Interoperability for 3ds Max 2019
    Autodesk Revit Interoperability for 3ds Max 2020
    CCleaner
    Construct 2 r265
    EVGA Precision X1
    Mozilla Firefox 79.0 (x64 en-GB)
    Mozilla Maintenance Service
    Microsoft Office 365 ProPlus - en-us
    PokeMMO
    Phantasy Star Online 2
    Persona 4 Golden
    Gensokyo Night Festival
    STAR WARS Jedi: Fallen Order™ 
    Don't Starve
    100% Orange Juice
    Don't Starve Together
    STAR WARS™: Knights of the Old Republic™
    VEGAS Movie Studio 13 Platinum - Steam Powered
    200% Mixed Juice!
    Tom Clancy's Rainbow Six Siege
    Skyrim Script Extender (SKSE)
    FINAL FANTASY VIII
    FINAL FANTASY XIV Online
    Portal
    Call of Duty: Black Ops
    Team Fortress 2
    DARK SOULS™: REMASTERED
    Black Desert Online
    Portal 2
    SoulWorker
    Cyberdimension Neptunia: 4 Goddesses Online
    FINAL FANTASY XV WINDOWS EDITION
    Yakuza 0
    The Elder Scrolls V: Skyrim
    Yakuza Kiwami
    Touhou Luna Nights
    Yakuza Kiwami 2
    Enderal: Forgotten Stories
    Halo: The Master Chief Collection
    Death end re;Quest
    Unity Hub 2.1.3
    VLC media player
    Wacom Tablet
    WinRAR 5.70 (64-bit)
    Private Internet Access WinTUN Driver
    icecap_collection_x64
    Autodesk Revit Interoperability for 3ds Max 2019
    Autodesk Revit Interoperability for 3ds Max 2020
    Application Verifier x64 External Package
    Xperia Companion Service
    IntelliTraceProfilerProxy
    spacedesk Windows DRIVER
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
    DiagnosticsHub_CollectionService
    Windows App Certification Kit Native Components
    Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration (x64)
    Windows Live MIME IFilter
    Microsoft .NET Core SDK 3.0.100 (x64)
    Java 8 Update 211 (64-bit)
    Microsoft Windows Desktop Targeting Pack - 3.0.0 (x64)
    Update for Windows 10 for x64-based Systems (KB4023057)
    Private Internet Access
    Allegorithmic Substance Painter 2019.2.1
    Autodesk Civil View for 3ds Max 2020 64-bit
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft .NET Core Host FX Resolver - 3.0.0 (x64)
    Microsoft ASP.NET Core 3.0.0 Targeting Pack (x64)
    Windows SDK for Windows Store Apps DirectX x64 Remote
    Microsoft .NET Core Runtime - 3.0.0 (x64)
    Sony Mobile Software Update Drivers
    NVIDIA mental ray and IRay feature plugins for 3ds Max 2019
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft SQL Server 2014 Express LocalDB 
    Universal CRT Tools x64
    Microsoft .NET Core 3.0 Templates (x64)
    NVIDIA mental ray and IRay feature plugins for 3ds Max 2020
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Huion Tablet v14.8.90.1126
    Autodesk Inventor Server Engine for 3ds Max 2020
    Windows SDK DirectX x64 Remote
    Microsoft Visual Studio Installer
    Autodesk Civil View for 3ds Max 2019 64-bit
    Microsoft .NET Core Host - 3.0.0 (x64)
    Movie Studio Platinum 13.0 - Steam Powered (64-bit)
    Substance in 3ds Max 2019
    MAXtoA for 3ds Max 2020
    Microsoft .NET Core AppHost Pack - 3.0.0 (x64)
    AMD WVR64
    MSVCRT Redists
    VS Script Debugging Common
    Microsoft System CLR Types for SQL Server 2019 CTP2.2
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Paradox Launcher v2
    Microsoft .NET Core Targeting Pack - 3.0.0 (x64)
    Allegorithmic Substance B2M 3.1.4
    Autodesk Inventor Server Engine for 3ds Max 2019
    Microsoft Windows Desktop Runtime - 3.0.0 (x64)
    Microsoft .NET Standard Targeting Pack - 2.1.0 (x64)
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Autodesk SketchBook
    NVIDIA Graphics Driver 451.67
    NVIDIA GeForce Experience 3.20.3.63
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.34
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.3.63
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.42.831.832
    NVIDIA Virtual Audio 4.13.0.0
    Allegorithmic Substance Alchemist 0.8.1
    Autodesk 3ds Max 2020
    Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration Language Pack (x64) - ENU
    UpdateAssistant
    Microsoft .NET Core SDK 3.0.100 (x64) from Visual Studio
    Classic Shell
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Application Verifier x64 External Package
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
    Microsoft ASP.NET Core 3.0.0 Shared Framework (x64)
    Autodesk Single Sign On Component
    Allegorithmic Substance Designer 2019.2.0
    MAXtoA for 3ds Max 2019
    Blender
    Visual Studio 2010 SP1 Runtime x64
    UE4 Prerequisites (x64)
    Microsoft Visual C++ 2017 X64 Debug Runtime - 14.16.27033
    Unity Hub 2.2.1
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    B:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	0000206C
    B:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00002CC8
    C:\Huion Tablet\Huion Tablet.exe	00003F24
    C:\Huion Tablet\x64\TabletDriverCore.exe	000015F0
    C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe	00003FB0
    C:\Program Files (x86)\Autodesk\Autodesk Desktop App\acwebbrowser\acwebbrowser.exe	000040B0
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe	00004648
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	000041CC
    C:\Program Files (x86)\Dropbox\Client\103.4.383\QtWebEngineProcess.exe	000044C0
    C:\Program Files (x86)\Dropbox\Client\Dropbox.exe	00004284
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	0000249C
    C:\Program Files (x86)\Gyazo\GyStation.exe	000032F8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00002D70
    C:\Program Files (x86)\Origin\Origin.exe	00002B7C
    C:\Program Files (x86)\Origin\QtWebEngineProcess.exe	00004A78
    C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.35\Lightshot.exe	00001228
    C:\Program Files (x86)\Sony\Xperia Companion\XperiaCompanionAgent.exe	00003A6C
    C:\Program Files (x86)\Steam\GameOverlayUI.exe	00005794
    C:\Program Files (x86)\Steam\Steam.exe	00000EAC
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	000051DC
    C:\Program Files\AVG\Antivirus\AVGUI.exe	00000AD8
    C:\Program Files\Classic Shell\ClassicStartMenu.exe	00002F9C
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe	00002B0C
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe	00003274
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	00002BB0
    C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe	00002CC0
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBar.exe	00000FFC
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe	00003604
    C:\Users\Ryzen\AppData\Local\Discord\app-0.0.307\Discord.exe	00003880
    C:\Users\Ryzen\Autodesk\Genuine Service\GenuineService.exe	000040A4
    C:\WINDOWS\Explorer.EXE	000024A0
    C:\WINDOWS\System32\spacedeskServiceTray.exe	00002AFC
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000033A0
    C:\WINDOWS\explorer.exe	00001770
    C:\WINDOWS\system32\ApplicationFrameHost.exe	000015FC
    C:\WINDOWS\system32\DllHost.exe	00003378
    C:\WINDOWS\system32\SettingSyncHost.exe	000037C4
    C:\WINDOWS\system32\conhost.exe	00002E4C
    C:\WINDOWS\system32\sihost.exe	000029E0
    C:\WINDOWS\system32\svchost.exe	000048FC
    C:\WINDOWS\system32\taskhostw.exe	00002614
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00000484
    C:\Windows\System32\CompPkgSrv.exe	000033C8
    C:\Windows\System32\RtkAudUService64.exe	00003694
    C:\Windows\System32\RuntimeBroker.exe	00003948
    C:\Windows\System32\SecurityHealthSystray.exe	0000200C
    C:\Windows\System32\oobe\UserOOBEBroker.exe	00001F0C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00004328
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	00000568
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe	00002908
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00001908
    (0)

  5. #5
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    8) Install Steam, Windows and FINAL FANTASY XIV onto the same drive

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  6. #6
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)