Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If this is only happening with one character on one device, you may want to try removing locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

If this does not work, you can also try a reinstallation of the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!