Friend bought the starter edition, still says he's on the free-trial

[LtCptCrunch]

Thanks for all the replies everyone!

Have your friend check their Steam Games Library to see what edition it shows.

Someone in our FC had this same problem with their account purchased through Steam. Mogstation showed the correct license. Steam showed the purchase in purchase history but his games library showed only the trial edition. He had to contact Steam support to get it straightened out.

He checked and says that it shows up as Final Fantasy XIV Online and not free-trial, so that doesn't seem to be the problem.

He shouldnt put it in "enter item code" tho. That's not an item code.


It would go in upgrade account or register game code. Something along those lines.

Did he make a new service account accidentally?

Even if that's the wrong place to input it, trying to use the code again just says it's already been used. I also checked and it only shows 1 service account on his mogstation.

He's already submitted a ticket to customer support, so if there are any other suggestions it would be greatly appreciated.

[edit]: also one more thing to add, it seems he still has all the restriction that goes with the free-trial in effect. Not sure on the overall character limit but the game still limits him to one character per server, can't invite other players, trade, etc...