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  1. #1
    Player
    FineDayHope's Avatar
    Join Date
    Aug 2020
    Posts
    3
    Character
    Daeng Nyang's-husband
    World
    Adamantoise
    Main Class
    Dark Knight Lv 60

    game crashed without message(Did everything I can)

    Hi
    My game crashing many time so I send support ticket to ff14 four times but their solution is not work. And they said post a thread here.

    It happened many time but there are no pattern. Random time, random situation.
    And there is DirectX11 error message few time.(I guess it was three)


    These are what I did to solve.

    window update (win10)
    graphic driver reinstall with DDU
    Game reinstall,include My document folder.
    clean boot. (It was work for a day. but not now)
    Disable all overlay, program.
    check my hardware. It's clean. no overclock. And enough to play.
    I don't have any anti-virus program.
    I don't use any mod.
    Turn off Fullscreen Optimizations.
    switch to DirectX 9 on launcher.

    Also this is not internet problem. The other computer on same modem has no crash.

    And here is my system info.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\chaji\OneDrive\문서
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride 127.0.0.1:16105;127.0.0.1:16106;127.0.0.1:16107;127.0.0.1:21300


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64비트 (6.2, 빌드 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS F7
    SYSTEM_LANGUAGE 한국어 (국가별 설정: 한국어)
    SYSTEM_MEMORY 16335.324MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 89888.324MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 144.739GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 487.548GB SYSTEM_FREEDISC_SPACE 98.250GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 443.230GB SYSTEM_FREEDISC_SPACE 89.880GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 47.911GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8167.662 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
    SYSTEM_GRAPHICS_DRIVER_DATE 7/4/2020 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE 영어(미국)
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 스피커(Sennheiser Main Audio)
    SYSTEM_SOUND_DEVICE_ID {417AF6B3-6700-40C2-8878-82F568F15749}
    SYSTEM_SOUND_DEVICE_NAME usbaud64.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.31.0036.0006
    SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
    SYSTEM_SOUND_DRIVER_DATE 5/20/2016 00:00:00
    SYSTEM_SOUND Headset Earphone(Sennheiser Communication Audio)
    SYSTEM_SOUND_DEVICE_ID {49ADBA74-EA0E-42E3-B9E0-ADDB34BFE1DF}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
    SYSTEM_SOUND_DRIVER_DATE 5/20/2016 00:00:00
    SYSTEM_SOUND Realtek Digital Output(Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {7648C26E-AB14-400E-B97C-E4A006A4B0D9}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8821.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
    SYSTEM_SOUND_DRIVER_DATE 10/22/2019 00:00:00
    SYSTEM_SOUND ED273 A(NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {C9FC566A-4E5F-42C0-A0CC-111470DE445A}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0034
    SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
    SYSTEM_SOUND_DRIVER_DATE 6/8/2020 00:00:00
    SYSTEM_SOUND 스피커(Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {E7D3C515-787F-4A1B-899D-D10EF503A2C1}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8821.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
    SYSTEM_SOUND_DRIVER_DATE 10/22/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME 마우스
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME 키보드
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {798F9D70-3D29-11EA-8002444553540000}
    SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7997DAD0-3D29-11EA-8005444553540000}
    SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4C20E1D0-6323-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {79A03F40-3D29-11EA-8008444553540000}
    SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7997DAD0-3D29-11EA-8006444553540000}
    SYSTEM_INPUT_NAME Holdchip Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {79A06650-3D29-11EA-8009444553540000}
    SYSTEM_INPUT_NAME Sennheiser Main Audio
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {79A08D60-3D29-11EA-800A444553540000}
    SYSTEM_INPUT_NAME Sennheiser Main Audio
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {79A0B470-3D29-11EA-800B444553540000}
    SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {79A0B470-3D29-11EA-800C444553540000}
    SYSTEM_INPUT_NAME Sennheiser Main Audio
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {79A0DB80-3D29-11EA-800D444553540000}
    SYSTEM_INPUT_NAME Holdchip Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Technical Support - Post New Thread - Chrome
    FFXIVLauncher
    Microsoft Text Input Application
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Gwent
    3DP Chip Lite v19.12
    Adobe Flash Player 11 Plugin
    Battle.net
    Creation Kit: Skyrim
    DARK SOULS REMASTERED
    Harbor
    Visual Studio Community 2019
    Fallout Mod Manager 0.9.17
    Final Fantasy XV Windows Edition
    Chrome
    한컴오피스 한글 2010
    Notepad++ (32-bit x86)
    Origin
    Rockstar Games Launcher
    Rockstar Games Social Club
    RPG MAKER VX Ace RTP
    스타크래프트 II
    Sid Meier's Civilization V
    The Wild Eight v1.0.6
    Unity
    Uplay
    vs_minshellmsires
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft .NET Framework 4.5.2 멀티 타기팅 팩(한국어)
    Microsoft .NET Framework 4.7.1 Developer Pack
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Tools for .Net 3.5
    vs_filehandler_x86
    vs_communitymsires
    Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
    Sennheiser Audio
    한컴오피스 한글 2010
    vs_minshellinteropmsi
    FINAL FANTASY XIV ONLINE
    Microsoft XNA Framework Redistributable 4.0
    vs_communitymsi
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.26.28720
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.26.28720
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Bethesda.net Launcher
    BSA Browser version 1.11.0
    Microsoft .NET Framework 3.5 Targeting Pack (kor)
    Microsoft .NET Framework 4.7.1 문서 리디렉션 타기팅 팩(한국어)
    Pinnacle Game Profiler
    Titanfall??2
    Microsoft .NET Framework 4.8 Developer Pack
    Microsoft .NET Framework 4.7.1 Targeting Pack
    SharpKeys
    vs_vswebprotocolselectormsi
    Google Update Helper
    Microsoft Visual Studio Setup WMI Provider
    Microsoft Visual C++ 2005 Redistributable
    GOG GALAXY
    Microsoft Visual C++ 2005 Redistributable
    vs_filehandler_amd64
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
    Hextech Repair Tool
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft .NET Framework 4.8 SDK
    Fallout 3
    Microsoft .NET Framework 4.7.1 Targeting Pack (ENU)
    Adobe Refresh Manager
    Adobe Acrobat Reader DC - Korean
    vs_devenvmsi
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft .NET Framework 4.7.1 SDK
    vs_vswebprotocolselectormsires
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Launcher Prerequisites (x64)
    vs_FileTracker_Singleton
    MySQL Server 6.0
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual Studio 2019 Tools for Unity
    vs_minshellmsi
    Windows SDK AddOn
    Tools for .Net 3.5 - KOR Lang Pack
    MySQL Tools for 5.0
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Games for Windows - LIVE
    Microsoft Visual Studio Setup Configuration
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    쇼군 2 통합한글모드 - 백과사전 한글화
    Windows 드라이버 패키지 - NVIDIA Corporation (NVHDA) MEDIA (06/21/2019 1.3.38.21)
    반디집
    Logitech Capture
    Cheat Engine 7.1
    CPUID HWMonitor 1.41
    KMPlayer 64X
    GlassFish Server Open Source Edition 4.1
    NetBeans IDE 8.0.2
    NetBeans IDE 8.2
    SecuKit NX
    Terraria
    Titanfall® 2
    Sid Meier's Civilization V SDK
    Crusader Kings II
    Mount & Blade II: Bannerlord
    Darkwood
    This War of Mine
    The Witcher 3: Wild Hunt
    Total War: SHOGUN 2
    DARK SOULS™ III
    Danganronpa 2: Goodbye Despair
    Divinity: Original Sin 2
    The Elder Scrolls V: Skyrim Special Edition
    The Shrouded Isle
    Fallout 4 VR
    The Elder Scrolls V: Skyrim VR
    Beat Saber
    Aim Lab
    Moss
    Sid Meier's Civilization V
    Unity Hub 2.2.2
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Vegas Pro 13.0 (64-bit)
    MySQL Connector/ODBC 3.51
    MSVCRT Redists
    Java 7 Update 65 (64-bit)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Logitech G HUB
    Java SE Development Kit 7 Update 65 (64-bit)
    Epic Games Launcher Prerequisites (x64)
    Microsoft Visual Studio Installer
    EasyCrypt
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    NVIDIA 그래픽 드라이버 451.67
    NVIDIA GeForce Experience 3.20.4.14
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX 시스템 소프트웨어 9.19.0218
    NVIDIA 업데이트 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA HD 오디오 드라이버 1.3.38.34
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.4.14
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
    Adblock Plus for IE (32-bit and 64-bit)
    Unity Hub 2.3.1


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001FE8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002610
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001B60
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002E6C
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000027B0
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A54
    C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 000027E8
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000027DC
    C:\Program Files\Sennheiser\SA3\Sennheiser\SmartAudio3.exe 000026C0
    C:\Windows\Explorer.EXE 00000BA0
    C:\Windows\System32\RuntimeBroker.exe 000023B0
    C:\Windows\System32\SecurityHealthHost.exe 00000810
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000022A4
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000215C
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FA4
    C:\Windows\system32\SearchFilterHost.exe 00000DE0
    C:\Windows\system32\SettingSyncHost.exe 00002330
    C:\Windows\system32\conhost.exe 00002648
    C:\Windows\system32\ctfmon.exe 00001AE0
    C:\Windows\system32\sihost.exe 00001928
    C:\Windows\system32\svchost.exe 00000D9C
    C:\Windows\system32\taskhostw.exe 00001B2C



    please help me. It's been three weeks that it happened.
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    Is Final Fantasy XIV the only game you experience crashing in? Additionally, where in game does the crash occur? Does it occur in the same spot?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (1)

  3. #3
    Player
    FineDayHope's Avatar
    Join Date
    Aug 2020
    Posts
    3
    Character
    Daeng Nyang's-husband
    World
    Adamantoise
    Main Class
    Dark Knight Lv 60
    Hi, thank you for answer.

    Yes, other games are not crashing even need more high level hardware games.
    No, like I said it crash randomly. there are no pattern.
    (0)

  4. 08-06-2020 08:59 AM

  5. #4
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend making sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  6. #5
    Player
    Ytera's Avatar
    Join Date
    Jan 2016
    Posts
    10
    Character
    Amaterasu Solairae
    World
    Phoenix
    Main Class
    Astrologian Lv 70
    I'm going to hijack that thread, since my game crashes too since the update.
    I start the game like everytime before the patch, i type in my data and press on play.
    Screen turns black like normally before showing the FF14 logo and then...nothing. The game just closes. No error, no nothing.
    (0)
    Last edited by Ytera; 08-12-2020 at 07:10 AM.

  7. #6
    Player
    FineDayHope's Avatar
    Join Date
    Aug 2020
    Posts
    3
    Character
    Daeng Nyang's-husband
    World
    Adamantoise
    Main Class
    Dark Knight Lv 60
    Thank you for answer.
    First I bought a new SSD, but so I think it's not the problem. cuz it crashed on HDD and SSD both.
    And I checked my hardware's temperature, it was arround 45C ~ 50C. I guess it not really high.
    plus, like I said I don't use overclock and my fans are clean.
    (0)

  8. #7
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

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