game crashed without message(Did everything I can)

[FineDayHope]

Hi
My game crashing many time so I send support ticket to ff14 four times but their solution is not work. And they said post a thread here.

It happened many time but there are no pattern. Random time, random situation.
And there is DirectX11 error message few time.(I guess it was three)


These are what I did to solve.

window update (win10)
graphic driver reinstall with DDU
Game reinstall,include My document folder.
clean boot. (It was work for a day. but not now)
Disable all overlay, program.
check my hardware. It's clean. no overclock. And enough to play.
I don't have any anti-virus program.
I don't use any mod.
Turn off Fullscreen Optimizations.
switch to DirectX 9 on launcher.

Also this is not internet problem. The other computer on same modem has no crash.

And here is my system info.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\chaji\OneDrive\문서
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride 127.0.0.1:16105;127.0.0.1:16106;127.0.0.1:16107;127.0.0.1:21300


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64비트 (6.2, 빌드 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F7
SYSTEM_LANGUAGE 한국어 (국가별 설정: 한국어)
SYSTEM_MEMORY 16335.324MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 89888.324MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 144.739GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 487.548GB SYSTEM_FREEDISC_SPACE 98.250GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 443.230GB SYSTEM_FREEDISC_SPACE 89.880GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 47.911GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.662 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_268f71ee4c2dc42b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
SYSTEM_GRAPHICS_DRIVER_DATE 7/4/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 영어(미국)
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 스피커(Sennheiser Main Audio)
SYSTEM_SOUND_DEVICE_ID {417AF6B3-6700-40C2-8878-82F568F15749}
SYSTEM_SOUND_DEVICE_NAME usbaud64.sys
SYSTEM_SOUND_DRIVER_VERSION 1.31.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
SYSTEM_SOUND_DRIVER_DATE 5/20/2016 00:00:00
SYSTEM_SOUND Headset Earphone(Sennheiser Communication Audio)
SYSTEM_SOUND_DEVICE_ID {49ADBA74-EA0E-42E3-B9E0-ADDB34BFE1DF}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
SYSTEM_SOUND_DRIVER_DATE 5/20/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output(Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7648C26E-AB14-400E-B97C-E4A006A4B0D9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8821.0001
SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
SYSTEM_SOUND_DRIVER_DATE 10/22/2019 00:00:00
SYSTEM_SOUND ED273 A(NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C9FC566A-4E5F-42C0-A0CC-111470DE445A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0034
SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
SYSTEM_SOUND_DRIVER_DATE 6/8/2020 00:00:00
SYSTEM_SOUND 스피커(Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E7D3C515-787F-4A1B-899D-D10EF503A2C1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8821.0001
SYSTEM_SOUND_DRIVER_LANGUAGE 영어(미국)
SYSTEM_SOUND_DRIVER_DATE 10/22/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME 마우스
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME 키보드
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {798F9D70-3D29-11EA-8002444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7997DAD0-3D29-11EA-8005444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C20E1D0-6323-11EA-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {79A03F40-3D29-11EA-8008444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7997DAD0-3D29-11EA-8006444553540000}
SYSTEM_INPUT_NAME Holdchip Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79A06650-3D29-11EA-8009444553540000}
SYSTEM_INPUT_NAME Sennheiser Main Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79A08D60-3D29-11EA-800A444553540000}
SYSTEM_INPUT_NAME Sennheiser Main Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79A0B470-3D29-11EA-800B444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79A0B470-3D29-11EA-800C444553540000}
SYSTEM_INPUT_NAME Sennheiser Main Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79A0DB80-3D29-11EA-800D444553540000}
SYSTEM_INPUT_NAME Holdchip Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Chrome
FFXIVLauncher
Microsoft Text Input Application
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Gwent
3DP Chip Lite v19.12
Adobe Flash Player 11 Plugin
Battle.net
Creation Kit: Skyrim
DARK SOULS REMASTERED
Harbor
Visual Studio Community 2019
Fallout Mod Manager 0.9.17
Final Fantasy XV Windows Edition
Chrome
한컴오피스 한글 2010
Notepad++ (32-bit x86)
Origin
Rockstar Games Launcher
Rockstar Games Social Club
RPG MAKER VX Ace RTP
스타크래프트 II
Sid Meier's Civilization V
The Wild Eight v1.0.6
Unity
Uplay
vs_minshellmsires
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft .NET Framework 4.5.2 멀티 타기팅 팩(한국어)
Microsoft .NET Framework 4.7.1 Developer Pack
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Tools for .Net 3.5
vs_filehandler_x86
vs_communitymsires
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
Sennheiser Audio
한컴오피스 한글 2010
vs_minshellinteropmsi
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
vs_communitymsi
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.26.28720
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
BSA Browser version 1.11.0
Microsoft .NET Framework 3.5 Targeting Pack (kor)
Microsoft .NET Framework 4.7.1 문서 리디렉션 타기팅 팩(한국어)
Pinnacle Game Profiler
Titanfall??2
Microsoft .NET Framework 4.8 Developer Pack
Microsoft .NET Framework 4.7.1 Targeting Pack
SharpKeys
vs_vswebprotocolselectormsi
Google Update Helper
Microsoft Visual Studio Setup WMI Provider
Microsoft Visual C++ 2005 Redistributable
GOG GALAXY
Microsoft Visual C++ 2005 Redistributable
vs_filehandler_amd64
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
Hextech Repair Tool
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Games for Windows - LIVE Redistributable
Microsoft .NET Framework 4.8 SDK
Fallout 3
Microsoft .NET Framework 4.7.1 Targeting Pack (ENU)
Adobe Refresh Manager
Adobe Acrobat Reader DC - Korean
vs_devenvmsi
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft .NET Framework 4.7.1 SDK
vs_vswebprotocolselectormsires
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
vs_FileTracker_Singleton
MySQL Server 6.0
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual Studio 2019 Tools for Unity
vs_minshellmsi
Windows SDK AddOn
Tools for .Net 3.5 - KOR Lang Pack
MySQL Tools for 5.0
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Games for Windows - LIVE
Microsoft Visual Studio Setup Configuration
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
쇼군 2 통합한글모드 - 백과사전 한글화
Windows 드라이버 패키지 - NVIDIA Corporation (NVHDA) MEDIA (06/21/2019 1.3.38.21)
반디집
Logitech Capture
Cheat Engine 7.1
CPUID HWMonitor 1.41
KMPlayer 64X
GlassFish Server Open Source Edition 4.1
NetBeans IDE 8.0.2
NetBeans IDE 8.2
SecuKit NX
Terraria
Titanfall® 2
Sid Meier's Civilization V SDK
Crusader Kings II
Mount & Blade II: Bannerlord
Darkwood
This War of Mine
The Witcher 3: Wild Hunt
Total War: SHOGUN 2
DARK SOULS™ III
Danganronpa 2: Goodbye Despair
Divinity: Original Sin 2
The Elder Scrolls V: Skyrim Special Edition
The Shrouded Isle
Fallout 4 VR
The Elder Scrolls V: Skyrim VR
Beat Saber
Aim Lab
Moss
Sid Meier's Civilization V
Unity Hub 2.2.2
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Vegas Pro 13.0 (64-bit)
MySQL Connector/ODBC 3.51
MSVCRT Redists
Java 7 Update 65 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Logitech G HUB
Java SE Development Kit 7 Update 65 (64-bit)
Epic Games Launcher Prerequisites (x64)
Microsoft Visual Studio Installer
EasyCrypt
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA 그래픽 드라이버 451.67
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX 시스템 소프트웨어 9.19.0218
NVIDIA 업데이트 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD 오디오 드라이버 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
Adblock Plus for IE (32-bit and 64-bit)
Unity Hub 2.3.1


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001FE8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002610
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001B60
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002E6C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000027B0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A54
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 000027E8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000027DC
C:\Program Files\Sennheiser\SA3\Sennheiser\SmartAudio3.exe 000026C0
C:\Windows\Explorer.EXE 00000BA0
C:\Windows\System32\RuntimeBroker.exe 000023B0
C:\Windows\System32\SecurityHealthHost.exe 00000810
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000022A4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000215C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FA4
C:\Windows\system32\SearchFilterHost.exe 00000DE0
C:\Windows\system32\SettingSyncHost.exe 00002330
C:\Windows\system32\conhost.exe 00002648
C:\Windows\system32\ctfmon.exe 00001AE0
C:\Windows\system32\sihost.exe 00001928
C:\Windows\system32\svchost.exe 00000D9C
C:\Windows\system32\taskhostw.exe 00001B2C



please help me. It's been three weeks that it happened.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Is Final Fantasy XIV the only game you experience crashing in? Additionally, where in game does the crash occur? Does it occur in the same spot?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[FineDayHope]

Hi, thank you for answer.

Yes, other games are not crashing even need more high level hardware games.
No, like I said it crash randomly. there are no pattern.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend making sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Ytera]

I'm going to hijack that thread, since my game crashes too since the update.
I start the game like everytime before the patch, i type in my data and press on play.
Screen turns black like normally before showing the FF14 logo and then...nothing. The game just closes. No error, no nothing.

[FineDayHope]

Thank you for answer.
First I bought a new SSD, but so I think it's not the problem. cuz it crashed on HDD and SSD both.
And I checked my hardware's temperature, it was arround 45C ~ 50C. I guess it not really high.
plus, like I said I don't use overclock and my fans are clean.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.