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  1. #1
    Player
    Renala's Avatar
    Join Date
    Mar 2012
    Posts
    133
    Character
    Renala Lunaria
    World
    Excalibur
    Main Class
    Thaumaturge Lv 50

    "Recent suspicious activity"

    Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
    Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.
    For more information about the login restriction, please refer to the following page:
    http://support.na.square-enix.com/j/lbna
    So, I have this issue. Every 2-3 times I log in, I get this. It makes me change my password. So, every 2-3 days, or even sometimes more then ONCE a day, I get to change my password. This is, obviously, very annoying. Why in gods name does logging in 30minutes ago and then logging in now make it seem suspicious? What did I do wrong to flag this?

    While I love the concept, there is something wrong with this. It seems if I accidentally type my password wrong(What? Its complicated, and if I'm sleepy or type to fast, I may hit two buttons..) I get flagged and have to reset my password.

    So far, since coming back a few weeks ago, I've reset my password almost a dozen times. This is, again, very annoying. Please at least tell me WHY it is so sensitive? I know you can't disclose to much information, but I want to at least know if its typing the password wrong due to above examples. Thankfully, at least putting on the security token I got with my CE at launch apparently will fix it..
    (1)

  2. #2
    Player
    Zetsumei_Tsunarashi's Avatar
    Join Date
    Mar 2011
    Location
    Shadowlord Server
    Posts
    1,601
    Character
    Zetsumei Tsunarashi
    World
    Sargatanas
    Main Class
    Summoner Lv 100
    This is caused by logging into the game from different IP addresses. For example, logging in at your home computer, and then logging in at your laptop from work.

    It's a pretty silly security measure if you ask me, considering there are so many reasons why your IP address might change. None of which are really an indicator that your account has been compromised.
    (2)
    Last edited by Zetsumei_Tsunarashi; 04-06-2012 at 10:01 AM.

  3. #3
    Player
    Renala's Avatar
    Join Date
    Mar 2012
    Posts
    133
    Character
    Renala Lunaria
    World
    Excalibur
    Main Class
    Thaumaturge Lv 50
    Quote Originally Posted by Zetsumei_Tsunarashi View Post
    This is caused by logging into the game from different IP addresses. For example, logging in at your home computer, and then logging in at your laptop from work.

    It's a pretty silly security measure if you ask me, considering there are so many reasons why your IP address might change. None of which are really an indicator that your account has been compromised.
    Thats honestly why? I have to reset my modum after storms, and its been stormy as hell lately.. Well fuu -.-
    (0)

  4. #4
    Player
    Kettle's Avatar
    Join Date
    Apr 2012
    Posts
    39
    Character
    Kettle Pip
    World
    Excalibur
    Main Class
    Archer Lv 60
    This is happening to me every day and I only ever log in from one PC. It's getting very irritating.
    (0)

  5. #5
    Player
    Eshin's Avatar
    Join Date
    Apr 2012
    Posts
    19
    Character
    Adam Plainview
    World
    Goblin
    Main Class
    Thaumaturge Lv 35
    The friend I dragged back into this game with me has this same issue. So thaat's why.. she shall be informed.
    (1)

  6. #6
    Player
    Lafier's Avatar
    Join Date
    Apr 2012
    Posts
    124
    Character
    Lafier Relana
    World
    Sargatanas
    Main Class
    Arcanist Lv 80
    Yeah, I log in from all over the place so needless to say I have to change my password alot. I wish they'd get the hint like blizzard did (my wow account use to do it sometimes but now I can use a vpn and change my ip to a place that is a 1000miles away, log right in and blizzard wont lock my account anymore) and stop it. When I go from my house to a friends house that is 20mins away they make me change my password. I can see how its supose to be good, but for gods sake, at least make it so you have to log in from like china or something (typical place to log in from if your account is jacked) to do that.

    On an unrelated note, my characters last name an OP's characters 1st name are suprisingly similar.
    (2)
    Last edited by Lafier; 04-08-2012 at 11:59 PM.

  7. #7
    Player
    Raldo's Avatar
    Join Date
    Jul 2011
    Posts
    2,563
    Character
    Raldo Volca
    World
    Coeurl
    Main Class
    Marauder Lv 80
    I'm told that if you use a security token, you no longer get this notification.
    (1)

  8. #8
    Player
    REDace0's Avatar
    Join Date
    Mar 2011
    Location
    #5 Mist 2, The Pande Cave
    Posts
    954
    Character
    Robert Redensa
    World
    Balmung
    Main Class
    Dark Knight Lv 70
    Quote Originally Posted by Raldo View Post
    I'm told that if you use a security token, you no longer get this notification.
    This man speaks the truth. Easily the most-used part of my Collector's Edition purchase.
    (0)

  9. #9
    Player
    Kibbles's Avatar
    Join Date
    Mar 2011
    Posts
    8
    Character
    Laura Garel
    World
    Ragnarok
    Main Class
    Summoner Lv 30
    too bad they don't have an iphone/android app for that..
    (1)