After an hour or so, if I just stand next to a summoning bell, the game stops working

[Angelhearth]

This has happened both in my apartment and other places. It did happen occasionally earlier, but after patch 5.3 it happens constantly. If I stand by a summoning bell, do check my retainers work, complete it, go afk and come back, withing an hour or two the game stops reacting when I try to do something. No buttons work, I can only move as much as when I have the summoning bell activated and nothing else. In addition Windows 10 hangs, I can't open Task Manager, folders or programs, although I can interact with programs that are already open. The worst part is that it seems FFXIV prevents you from killing it from the Task Manager (I can open Task Manager with CTRL-ALT-DEL), which in my book is a very big no-no, and I have to do a hard reset (push Reset button or power off the PC).

---


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 111.410GB
SYSTEM_STORAGE R:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 7452.020GB SYSTEM_FREEDISC_SPACE 2812.251GB
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SYSTEM_GRAPHICS_DRIVER_DATE 7/5/2020 02:00:00
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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SYSTEM_GRAPHICS_SHARED_VRAM 24535.289 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edab19158bdd0d0a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edab19158bdd0d0a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edab19158bdd0d0a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edab19158bdd0d0a\nvldumdx.dll
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
SYSTEM_GRAPHICS_DRIVER_DATE 7/5/2020 02:00:00
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SYSTEM_INPUT {3B18CBA0-BEF0-11E9-8012444553540000}
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SYSTEM_INPUT_NAME VISION Device
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SYSTEM_INPUT_NAME ROG AURA MOTHERBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV: Mog Station - Google Chrome
Kaspersky*Password*Manager
D:\Desktop\Final Fantasy
Microsoft Text Input Application
NVIDIA GeForce Overlay
aquasuite-X.13 Desktop
Twitch


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AIDA64 Extreme v6.25
aquasuite
Battle.net
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Duplicate Cleaner Pro 4.1.3
MyHeritage Family Tree Builder
FastStone Image Viewer 5.5
FreeFileSync 10.15
Google Chrome
Hard Disk Low Level Format Tool 4.40
IDrive version 6.7.3.20
ASUS GPU TweakII
Kaspersky Anti-Virus
Kaspersky Secure Connection
Kaspersky Password Manager
MKVToolNix 41.0.0 (64-bit)
Canon MP Navigator EX 5.0
Mp3tag v2.99a
MusicBrainz Picard
Notepad++ (32-bit x86)
Steam
VLC media player
Winpower
World of Warcraft
World of Warcraft Classic
World of Warcraft Classic PTR
World of Warcraft Public Test
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Plex Media Server
AURA lighting effect add-on
Microsoft VC++ redistributables repacked.
CORSAIR iCUE Software
ASUS AURA Odd Component
ASUS GPU TweakII
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
ROG Live Service
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
ASUS AURA Motherboard HAL
ASUS AIOFan HAL
Microsoft SQL Server Compact 3.5 SP2 ENU
ASUS MousePad HAL
AURA Service
ASUS MB Peripheral Products
Intel(R) Chipset Device Software
Plex Media Server
AURA
ASUS GLCKIO2 Driver
Stopping Plex
Google Update Helper
Futuremark SystemInfo
Kaspersky Anti-Virus
Patriot Viper RGB
ASUS AURA Headset Component
Corsair AURA DRAM Component
ASUS Ai Charger
Kaspersky Secure Connection
ASUS Framework Service
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC
ASUS Keyboard HAL
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Kaspersky Password Manager
ASUS AURA Display Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
ASUS(R) Intel(R) Extreme Tuning Utility
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS Framework Service
AI Suite 3
Kingston AURA DRAM Component
ENE IO Driver
ASUS Mouse HAL
Windows 10 Update Assistant
Epic Games Launcher
ENE RGB HAL
ENE_EHD_ASM_HAL
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
ASUS AURA Extension Card HAL
MemTweakIt
AURA DRAM Component
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
ASUS(R) Intel(R) Extreme Tuning Utility
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel(R) Trusted Connect Services Client
ENE_EHD_M2_HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
CCleaner
CPUID HWMonitor Pro 1.39
CPUID HWMonitor 1.41
CPUID ROG CPU-Z 1.86
HWiNFO64 Version 6.14
Logitech Gaming Software 8.82
Microsoft Office 365 - en-us
RuneScape Launcher 2.2.6
3DMark
No Man's Sky
Sid Meier's Civilization VI
EVE Online
Unigine Superposition Benchmark 1.1
WinRAR 5.71 (64-bit)
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ASUS Aac_NBDT HAL
GALAX GAMER RGB
ASUS Keyboard HAL
Canon MG8200 series MP Drivers
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
Update for Windows 10 for x64-based Systems (KB4023057)
ASUS Mouse HAL
ENE_EHD_M2_HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ASUS AURA Extension Card HAL
Intel(R) Management Engine Driver
Intel(R) Chipset Device Software
VNC Server 6.6.0
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Update for Windows 10 for x64-based Systems (KB4480730)
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Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Logitech Gaming Software
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft VC++ redistributables repacked.
Intel® Optane™ Pinning Explorer Extensions
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Aquantia(R) AQtion Network Adapter Drivers (64 bit)
ENE RGB HAL
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Paradox Launcher v2
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ASUS AURA Display Component
Intel(R) Management Engine Components
NVIDIA Graphics Driver 451.48
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ENE_EHD_ASM_HAL
ASUS MB Peripheral Products
AURA lighting effect add-on x64
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Intel(R) Management Engine Components
ASUS AURA Motherboard HAL
Patriot Viper RGB
ASUS AIOFan HAL
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe 000029AC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000528C
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 19.0.0\avpui.exe 00002FB0
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\plugin-nm-server-v2.exe 0000065C
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\transport_proxy.exe 0000081C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002BE4
C:\Program Files\Google\Drive\googledrivesync.exe 00004564
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002364
C:\Program Files\Logitech Gaming Software\LCore.exe 00003D98
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003870
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000020BC
C:\Program Files\WindowsApps\61545TimGrabinat.wAPPerforGmail_3.1.6.0_x64__rcb0qdgx4z9ca\EasyMail.UwpApp.exe 0000366C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002FDC
C:\Users\Sverre\AppData\Local\Discord\app-0.0.307\Discord.exe 0000434C
C:\Users\Sverre\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003F00
C:\Users\Sverre\AppData\Local\Temp\Twitch\Twitch.exe 00001A98
C:\Users\Sverre\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 0000535C
C:\Users\Sverre\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 00004DAC
C:\WINDOWS\Explorer.EXE 000029E8
C:\WINDOWS\System32\rundll32.exe 000028D4
C:\WINDOWS\System32\svchost.exe 0000385C
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003CB8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002C3C
C:\WINDOWS\system32\DllHost.exe 000040FC
C:\WINDOWS\system32\SearchProtocolHost.exe 000033B0
C:\WINDOWS\system32\SettingSyncHost.exe 000030BC
C:\WINDOWS\system32\backgroundTaskHost.exe 00000E84
C:\WINDOWS\system32\cmd.exe 00004FF0
C:\WINDOWS\system32\conhost.exe 00004388
C:\WINDOWS\system32\sihost.exe 000020B4
C:\WINDOWS\system32\svchost.exe 00001E78
C:\WINDOWS\system32\taskhostw.exe 00002260
C:\Windows\System32\RuntimeBroker.exe 000033DC
C:\Windows\System32\SecurityHealthSystray.exe 00003B50
C:\Windows\System32\smartscreen.exe 00003C48
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002EC0
D:\Apps\Aquasuite\AquaComputerServiceHelper.exe 000031C8
D:\Apps\Corsair\CORSAIR iCUE Software\iCUE.exe 00004F58
D:\Apps\IDriveWindows\IDriveWindows\id_bglaunch.exe 00004F9C
D:\Apps\IDriveWindows\IDriveWindows\id_tray.exe 00004F20
D:\Apps\MyHeritage\Bin\FTBCheckUpdates.exe 000048F4
D:\Apps\Plex\Plex Media Server\Plex Media Server.exe 0000049C
D:\Apps\Plex\Plex Media Server\Plex Tuner Service.exe 000019B4
D:\Apps\Plex\Plex Media Server\PlexScriptHost.exe 000049C4
D:\Apps\Powerwalker\UPSMS.exe 0000425C
D:\Apps\Powerwalker\jre\bin\javaw.exe 00004670
D:\Apps\RealVNC\VNC Server\vncserverui.exe 00002538
D:\Apps\aquasuite\aquasuite.exe 00002A4C
D:\Saved Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003E70
D:\Saved Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004064
D:\Saved Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000040D0
D:\Saved Games\Steam\steam.exe 00003120

[Angelhearth]

Is it possible that this happens when you have a music app running in the background? I used to have Groove (Windows' music app) running, when I dropped it, the crashes disappeared. I then started using Windows Media Player, without much problems, before the patch. Just now the music stopped, impossible to kill it, and FFXIV started acting up again. I was gathering. Lost sound and my Chocobo turned invisible, , when I landed and started harvesting I got the sound back, but as soon as I jumped on the Chocobo the same thing happened. Only way out was a hard reset.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Windows, Steam and, FINAL FANTASY XIV onto the same drive.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Angelhearth]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Windows, Steam and, FINAL FANTASY XIV onto the same drive.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Could this happen if the C-drive is full, although this game is installed on the D-drive? I found out indexing was eating up all my free space. That has now been resolved by disabling indexing and deleting the index-file.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!