Game randomly crashes to desktop without error

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
2) Remove any mods or injectors from the game or system
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Santeck]

Hello,

thanks for the answer.

1,2,4 and 5 are already done and dont helped.

The only thing i didnt take into is number 3. i changed this setting and now i will test it.
But i cant tell when i can write with results. sometimes crashes wont happen for a month so i will wait and play now.

if nothing crashes now in i think a week i will give a short answer.

Please do not close this thread too early thanks
Lets hope that this is the reason for the crash.

[Santeck]

heyho,

i have an update:

game crashed again with the Fullscreen Optimization off.

Greetz.

[Santeck]

-push- something new i can do?

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.