Audio suddenly going mute and absurd FPS drop afterwards

[Ruri_Rururi]

I'm having this issue where my audio fails for a brief second and then the game goes completely mute. Other applications such as Discord also go mute but in that specific case it is fixed by simply disconnecting from the voice channel and connecting back again or by unplugging my headset usb cable and plugging it back in. Final Fantasy however remains muted until I shut it down and start it up again.

After that there is a gradual FPS drop that makes the game unplayable very quickly, the only way to fix that is to close the game and start it again.

I'm currently doing Ucob prog so it has only happened inside that specific duty so far, I'm not sure if it's related or not.

This has been extremely annoying because it's forcing my group to wait a few minutes doing nothing since I need to restart the game, going through the launcher, one-time code, loading screens, queue, more loading and then getting back to the fight.

Anyone have any clues as to what is causing this?

[Rizyu]

To me at first this did sound like a driver needed to be updated if discord was going mute to. But if fixing it is unplugging and re-plugging in your headset it may not be (would still check your graphics drivers, if your nvida they do muck with sound even if you tell it not to)

[Ruri_Rururi]

To me at first this did sound like a driver needed to be updated if discord was going mute to. But if fixing it is unplugging and re-plugging in your headset it may not be (would still check your graphics drivers, if your nvida they do muck with sound even if you tell it not to)

I already updated my sound driver and I disabled any Nvidia sound related things, I thought it was a sound driver conflict but seems it isn't. Another thing is that the same issue doesn't occur when I'm playing other games.

[Rizyu]

I already updated my sound driver and I disabled any Nvidia sound related things, I thought it was a sound driver conflict but seems it isn't. Another thing is that the same issue doesn't occur when I'm playing other games.

No I def understand. Its when you had at first about discord being weird but it kept going even after discord evened out. If it was a driver discord would still be going crazy. Im gonna bet something on their end that hopefully will get fixed in the next patch cycle. fyi if they tell you do a clean boot... DONT!!! I spent 5h trying to be able to get back into my PC, had to hard wipe it but lucky enough I didnt lose everything for most was on the 2nd HD but I still lost work work for it was still on the main drive.

[Dynratygus]

Good morning, thank you for posting in the Final Fantasy XIV Technical Support Forums.

When the audio cuts out, is there an external audio device plugged in such as headphones or speakers? Additionally could you provide a system report?
Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Ruri_Rururi]

Good morning, thank you for posting in the Final Fantasy XIV Technical Support Forums.

When the audio cuts out, is there an external audio device plugged in such as headphones or speakers? Additionally could you provide a system report?
Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums

Hello, thanks for answering. When the audio cuts out, I have my Logitech G633 headphones plugged in. I don't have speakers so the headphones are my only source of audio.

Here's the system info you requested:
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/11/16 09:05:57 Ver: 05.0000B
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 16307.254MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 33715.254MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.777GB SYSTEM_FREEDISC_SPACE 27.952GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.056GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 638.439GB SYSTEM_FREEDISC_SPACE 271.121GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 292.968GB SYSTEM_FREEDISC_SPACE 135.761GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.554GB SYSTEM_FREEDISC_SPACE 81.789GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8153.627 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_55e7fb10ab85a7c2\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4614
SYSTEM_GRAPHICS_DRIVER_DATE 5/14/2020 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Alto-falantes (Logitech G633 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {2B294052-2A0A-4490-99D4-8A0344C5E694}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44B3BE20-79A0-11EA-8001444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FA7F890-D17A-11E8-8001444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44B43350-79A0-11EA-8002444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FA9A640-D17A-11E8-8002444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44B45A60-79A0-11EA-8003444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FAA6990-D17A-11E8-8003444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44B48170-79A0-11EA-8004444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1565A7C0-8988-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer Cyclosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1565A7C0-8988-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer Cyclosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1565A7C0-8988-11E6-8005444553540000}
SYSTEM_INPUT_NAME Razer Cyclosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1565A7C0-8988-11E6-8006444553540000}
SYSTEM_INPUT_NAME Razer Cyclosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

[Dynratygus]

Good afternoon and thank you for the reply.

Does the same issue occur if there are no external audio devices plugged in?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Ruri_Rururi]

Good afternoon and thank you for the reply.

Does the same issue occur if there are no external audio devices plugged in?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I don't know. If I were to unplug my headphones then I would have no audio at all and I can't do Ucob like that. Since this issue has only been occurring to me while I'm inside the Ucob duty, that ends up pretty impractical to test out.

I still can't say for sure if it's related to that specific duty or not but so far I haven't experienced it while doing Savage Eden's Verse for a few hours or Trials. However it always happens when I'm doing Ucob at least once per raid time (which is around 3 hours), in fact yesterday it happened twice. I couldn't detect any specific moment of the fight or skill used that could be linked to triggering the issue too, however if memory serves me right it both times happened during the Twintania phase yesterday. I will try to pay more attention today and see if there are any similarities as to the timing of the issue.

[Ruri_Rururi]

Another day of raiding but this time the issue didn't occur, thankfully. That doesn't mean the issue is gone though.

Gonna do it again tonight and report back on anything that happens. Looking around the forum for similar issues pointed me to threads where people say the game can't recover after a sound driver hiccup and this kind of thing happens, none of the threads had a way to fix it. Meanwhile if anyone knows what is going on and how to solve it please leave a reply.

Update: Happened again last night, during around 30% of Twintania's HP.

Update 2: Again, this time on Nael. I spent 5 hours doing Savage fights and this issue didn't occur during them, so I guess it must be related to the Ucob duty. I'll probably stop updating this post btw, will keep checking to see if there are any solutions though.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Update and reinstall the drivers for your graphics and sound cards
5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.