My Cousin bought the game and gets the 90007 error code

[Xyur]

he played up to lvl 30 something on the trail and then bought the game the other day and now today he is getting disconnected repeatedly and get the 90007 error code we have tried everything and cant figure out how to fix it and i know for sure its not on his end has a solution been found to this problem yet cause i see its been happening since 2013 and if there has id love to know it that error code was the main reason i stopped playing back in 2014.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Is your cousin connected to the internet directly or is he using WiFi? Additionally, were any changes made to the network settings?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Xyur]

he has tried both its random when it does it to him also we can't figure out what it causing it. like today er yesterday (cause im posting this at 7:11 in the morning) he was playing for like 3 or 4 hours and it happened again it happens at random and at random times

[Dynratygus]

Good morning and thank you for the reply.

What has has he tried to alleviate the issue? Could he also try the following trouble shooting:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040


Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Xyur]

no idea why it stop happening no idea