Why do you think FFXIV is performing so badly form the content creation side?

[Vahlnir]

In case you aren't aware there's a worldwide pandemic going on.

https://na.finalfantasyxiv.com/lodes...ee567d71aedea2

https://na.finalfantasyxiv.com/lodes...9868224ef0517c

https://forum.square-enix.com/ffxiv/threads/420143

They have commented officially on this, which is what I have linked. The development process has been slowed by current events. So yeah, there hasn't really been anything new in months. I'd be surprised if things weren't slow on the streaming side of things.

Character customization though? Yeah, that has been fairly limited since ARR launch. It may be addressed in the future, but they have made no promises.

As far as content goes...yeah, I would agree that they are playing way too safe and they don't really give the game what it needs. I still enjoy the game though, and many others do as well. The game is doing fine, but obviously some things could be better. I don't think it's underperforming. It just needs something...more to make it better than it is.