I have no idea what you're talking about.
The FF14 dev team seems to be going above and beyond, especially because the industry standard is to have a 4 month patch cycle but FF14 has a competitive 3 month patch cycle so it can bring it's players more.

Yes, I could look at other MMOs and see they have X or Y and we don't, but those games aren't feature complete either and compared back I'm sure there are things FF14 has that they don't.

I'm also lurking in YouTube and Twitch and 14s numbers look strong to me.
Can you share the numbers you find concerning?