[GM Feedback] General

[MerfolkSovereign]

I had an issue with lost items in the game and contact SE support and was referred to contacting a GM in game. I tried to contact a GM and quickly got a form response telling me a GM cannot support in the issue and to contact SE support and to leave feedback on the forum.

I feel like I am stuck in a loop between 2 customer service groups and my case will never actually be addressed or answered. Just feels bad.

[DrWho2010]

there is a one in a lifetime item restore you can use for ONE ITEM ONLY - you contact a GM in game using the in game support for that.

if you want to rollback your character that is also possible (if you lost a great deal of items/gil due to your account being hacked, etc) - also same method. beware that this process can take upwards of weeks and you must not do anything else until it is complete.

[MerfolkSovereign]

The biggest frustration was that I have a problem and was just being passed off between 2 support groups.

Losing the items is also frustrating. The game had a bug and crashed during a craft and when logging back in the craft was over and all items lost. If it is their policy to not restore items in that situation then I accept it. I may not agree with it but accept it. Just actually say it rather than telling me to contact the people who referred me in the first place.

[DrWho2010]

in that case they're just following a script. losing crafting items during a crash while crafting is just something you have to consider when playing the game. just accept it and move on.