crash to desktop

[CantarellaNight]

I just bought a new laptop and every time I reached the loading screen the game crashed without any error message.

my info :



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Legion\Documents
FINAL FANTASY XIV ONLINE E:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 4800H with Radeon Graphics (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS EUCN19WW
SYSTEM_LANGUAGE ไทย (Regional Setting: ไทย)
SYSTEM_MEMORY 7549.316MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10711.316MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 143.661GB SYSTEM_FREEDISC_SPACE 82.785GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 332.030GB SYSTEM_FREEDISC_SPACE 231.318GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.883GB SYSTEM_FREEDISC_SPACE 92.635GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3962.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3774.658 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_51fa00dd465d396b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_51fa00dd465d396b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_51fa00dd465d396b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_51fa00dd465d396b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
SYSTEM_GRAPHICS_DRIVER_DATE 7/5/2020 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {692AD36E-5B34-40B5-950C-17429AE6976D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8960.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/26/2020 00:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {6A85EA8C-63D1-42C3-A56A-AD1201E37811}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8960.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/26/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D66CBBE0-C776-11EA-8001444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6771C20-C776-11EA-8002444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6774330-C776-11EA-8003444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 17 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6776A40-C776-11EA-8004444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6776A40-C776-11EA-8005444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A7C78A0-C7BB-11EA-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D677DF70-C776-11EA-8006444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A7C9FB0-C7BB-11EA-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A7C9FB0-C7BB-11EA-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A7CC6C0-C7BB-11EA-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D67854A0-C776-11EA-800A444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D67854A0-C776-11EA-800B444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6787BB0-C776-11EA-800C444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Windows Security
#general - Discord
If You're Having DirectX 11 Crash Issues, REPLY TO THIS! - Google Chrome
Settings
Settings
New folder
Realtek Audio Console
Realtek Audio Console
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Text Input Application
NVIDIA GeForce Overlay
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AIMP
Google Chrome
Adobe Illustrator 2020
PhotoScape
Adobe Photoshop 2020
Steam
Lenovo Vantage Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
Adobe Acrobat DC
Battlestate Games Launcher 10.3.0.1162
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Logitech Gaming Software 9.02
Microsoft Office Professional Plus 2019 - en-us
Riot Vanguard
The Elder Scrolls Online
Monster Hunter: World
WinRAR 5.90 (64-bit)
ACDSee Photo Studio Ultimate 2019
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
NVIDIA Graphics Driver 451.67
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.20.0221
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 00001900
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003788
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002B60
C:\Program Files\Logitech Gaming Software\LCore.exe 000004FC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000185C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000046E4
C:\Program Files\Riot Vanguard\vgtray.exe 00002310
C:\Program Files\WindowsApps\E0469640.LenovoUtility_3.1.12.0_x64__5grkq8ppsgwt4\VFS\ProgramFilesX64\Lenovo\LenovoUtility\utility.exe 00003530
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.61.100.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 000029D0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000387C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBar.exe 00001A78
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00002C34
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00002DC8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20062.97.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003794
C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.9.211.0_x64__dt26b99r8h8gj\RtkUWP.exe 00001724
C:\Users\Legion\AppData\Local\Discord\app-0.0.306\Discord.exe 00001BF0
C:\Users\Legion\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000005C4
C:\Windows\Explorer.EXE 00002FCC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001730
C:\Windows\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.CompanionApp.exe 00000524
C:\Windows\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.Device.exe 00002724
C:\Windows\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe 000034F0
C:\Windows\System32\CompPkgSrv.exe 00001C9C
C:\Windows\System32\MicrosoftEdgeCP.exe 000041BC
C:\Windows\System32\RtkAudUService64.exe 00000658
C:\Windows\System32\RuntimeBroker.exe 00002BCC
C:\Windows\System32\SecurityHealthHost.exe 00001510
C:\Windows\System32\SecurityHealthSystray.exe 00001838
C:\Windows\System32\smartscreen.exe 00001008
C:\Windows\system32\ApplicationFrameHost.exe 00002CF0
C:\Windows\system32\DllHost.exe 00000680
C:\Windows\system32\MicrosoftEdgeSH.exe 00003038
C:\Windows\system32\browser_broker.exe 000027C0
C:\Windows\system32\conhost.exe 0000242C
C:\Windows\system32\rundll32.exe 00001AC4
C:\Windows\system32\sihost.exe 000046AC
C:\Windows\system32\svchost.exe 00002A0C
C:\Windows\system32\taskhostw.exe 00001AC0
C:\Windows\system32\wbem\unsecapp.exe 00002970
C:\windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001980
C:\windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000478C
C:\windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000043D4
C:\windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000046FC
C:\windows\SystemApps\Microsoft.Windows.SecHealthUI_cw5n1h2txyewy\SecHealthUI.exe 00002894
C:\windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002FE8
C:\windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002A54
D:\steam\bin\cef\cef.win7\steamwebhelper.exe 00001C88
D:\steam\steam.exe 00001B4C
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000044B0
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001798

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Were any changes or updates made to the PC when the crash began to occur. Is there an error message that appears when the crash occurs? Have you tried reinstalling the game on the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[dmcybe]

it has to do with the ryzen cpu run the game in dx9 until it is fixes i have the same issue but only happens in dx11 there is no error when it crashes.