Crashing to Desktop

[arinaaw]

Hello,

As of today, I've been having an issue where the game client crashes directly to the desktop. There was a new Windows update that was installed on overnight last night. IN the past, I've had crashing problems when I have waited to update my Windows 10, so I installed it promptly this time. Today, the game client started crashing periodically. Usually it does not give an error message at all, but at one point it actually gave me an error message that I could read. The error message read as follows:

An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2020-03-26_13:14

ffxiv_dx11.exe+318245
ffxiv_dx11.exe+355C4B
ffxiv_dx11.exe+355C2D
???+1F20C11942C

Below is listed my system information:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\arinw\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1800X Eight-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32720.586MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37584.586MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.234GB SYSTEM_FREEDISC_SPACE 82.008GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 977.962GB SYSTEM_FREEDISC_SPACE 958.078GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16360.293 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16360.293 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16360.293 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (2- Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {17D24176-3B15-439B-B147-FA0CEE3CA2D7}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND U28E590 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {322FDC3B-C3B5-47A8-AE5A-E6A160B18BAD}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2019 00:00:00
SYSTEM_SOUND Headset Earphone (2- Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {7211C311-949E-4DF4-A57D-47C4C2F04B8C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {87EF0213-B714-4E09-B159-612DB98E817A}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {9B8CEE21-B271-4873-808C-F396E2B3D586}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AF3EAB09-C163-4389-9C9A-FB0139CB068A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8619
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {246090B0-BD37-11E9-800E444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {224B8380-BC5F-11E9-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 650 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2460B7C0-BD37-11E9-800F444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {65B23C30-B4A3-11EA-8001444553540000}
SYSTEM_INPUT_NAME TONOR TC-777 Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {246105E0-BD37-11E9-8010444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24615400-BD37-11E9-8011444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5099F9F0-BD37-11E9-8012444553540000}
SYSTEM_INPUT_NAME SteelSeries QCK Prism
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6FDC7D50-BD38-11E9-8014444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {224BAA90-BC5F-11E9-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 650 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA598750-BC8C-11E9-800A444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 650 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7BE66830-BA23-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA59D570-BC8C-11E9-800B444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 650 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7BE70470-BA23-11E9-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {224BD1A0-BC5F-11E9-8008444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 650 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {224C1FC0-BC5F-11E9-8009444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 650 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {509A2100-BD37-11E9-8013444553540000}
SYSTEM_INPUT_NAME SteelSeries QCK Prism
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA59FC80-BC8C-11E9-800C444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 650 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA5A4AA0-BC8C-11E9-800D444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 650 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Google Chrome
#general - Discord
Microsoft Text Input Application
NVIDIA GeForce Overlay
Windows Shell Experience Host
General (A30 ADP) | Microsoft Teams


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Digital Editions 4.5
Adobe Flash Player 32 NPAPI
Adobe Flash Player 32 PPAPI
Battle.net
Battlelog Web Plugins
BitRaider Streaming Client
Canon MG3500 series On-screen Manual
Canon MG3500 series User Registration
Canon My Image Garden
Canon My Image Garden Design Files
Canon My Printer
Canon Quick Menu
Canon IJ Scan Utility
Adobe Help Manager
Adobe Widget Browser
Dropbox
Canon Easy-WebPrint EX
ESN Sonar
Google Chrome
HFSExplorer 0.23.1
ASUS GPU TweakII
The Movies(TM) Stunts & Effects
Dragon Eye(x64)
League of Legends
MM Budgeting
MM Scheduling
Mozilla Firefox 54.0 (x86 en-US)
Norton 360
Norton Security Scan
OpenAL
Origin
PunkBuster Services
Razer Cortex
Rockstar Games Launcher
Rockstar Games Social Club
Steam
The Elder Scrolls Online
Uplay
VLC media player 2.0.0
WinRAR 5.40 (32-bit)
ASUS GPU TweakII
Chrome Remote Desktop Host
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
The Movies(TM)
Nahimic 2
CCC Help Finnish
Microsoft_VC90_CRT_x86
Dropbox Update Helper
CCC Help Chinese Traditional
Balanced
Catalyst Control Center - Branding
Apple Application Support (32-bit)
WTFast 4.3
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Google Toolbar for Internet Explorer
ph
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Plex Media Server
Rosetta Stone Ltd Services
CCC Help Turkish
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Google Toolbar for Internet Explorer
Java 8 Update 231
CCC Help Portuguese
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
UE4 Prerequisites (x64)
bl
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
CCC Help English
Teams Machine-Wide Installer
Star Wars: The Old Republic
Nahimic VR
Stopping Plex
Java Auto Updater
CCC Help Korean
MSI Live Update 6
MSI X Boost
Apptui
CCC Help Norwegian
UpdateAdmin
Google Update Helper
CCC Help Chinese Standard
Microsoft_VC90_MFC_x86
Microsoft Visual C++ 2005 Redistributable
Final Draft
MSI Super Charger
OEM Application Profile
Rosetta Stone Version 3
Microsoft Visual C++ 2005 Redistributable
OEM Application Profile
MSI Command Center
Realtek Ethernet Controller Driver
CCC Help Swedish
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft_VC80_CRT_x86
Adobe Photoshop Lightroom 5.7.1
Final Draft
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Catalyst Control Center Localization All
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Intel® PROSet/Wireless Software
Plex Media Server
Adobe Refresh Manager
Adobe Acrobat DC
Adobe Help Manager
AMD Catalyst Control Center
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
CCC Help Czech
Microsoft_VC90_MFCLOC_x86
CCC Help Thai
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
CCC Help French
PDF Settings CS6
The Movies(TM) Stunts & Effects
Intel(R) Wireless Bluetooth(R)
McAfee Safe Connect
Launcher Prerequisites (x64)
ASUS Product Register Program
CCC Help Dutch
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CCC Help Danish
Catalyst Control Center Graphics Previews Common
PS4 Remote Play
XSplit Gamecaster
CCC Help Greek
AURA(GRAPHICS CARD)
CCC Help Russian
MSI Smart Tool
Twitch
CCC Help German
MSI Gaming APP
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
CCC Help Hungarian
Adobe Creative Suite 6 Master Collection
Adobe Master Collection CC 2017
Final Draft
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
McAfee Safe Connect
CCC Help Polish
Adobe Widget Browser
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
MSI RAMDisk
CCC Help Japanese
CCC Help Spanish
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
CCC Help Italian
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Apptui
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Adobe AIR
Epic Games Launcher
QuickTime 7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
AMD Software
BlueStacks App Player
CPUID CPU-Z MSI 1.78
CPUID CPU-Z 1.89
McAfee Security Scan Plus
Mozilla Firefox 67.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 Apps for enterprise - en-us
Out of the Park Baseball 21
Indiana Jones and the Fate of Atlantis
SteelSeries Engine 3.17.8
TeamSpeak 3 Client
iTunes
Backup and Sync from Google
ApoDispatchConfigurator
Canon MG3500 series MP Drivers
Update for Windows 10 for x64-based Systems (KB4023057)
ProductNSConfigurator
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ESET NOD32 Antivirus
AMD Ryzen Master
ProductDaemon Install Setup
Private Internet Access
UIInstallUpgrade
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Blackmagic Design Desktop Video
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) PRO/Wireless Driver
Epic Games Launcher Prerequisites (x64)
APOInstallerMSISetup
AMD Fuel
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
AudioDeviceFXPluginSampleUIMSISetup
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NineEarsSettings Install Configurator
ccc-utility64
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 432.00
NVIDIA Graphics Driver 432.00
NVIDIA GeForce Experience 3.20.4.14
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 38.0.5.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Dragon Eye(x64)
Adobe Scout CC
SonicMapperConfigurator
Apple Mobile Device Support
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Apple Application Support (64-bit)
Microsoft Xbox 360 Accessories 1.2
AudioLaunchpadConfigurator
ProductDaemonSetup
LauncherSetup
Paradox Launcher v2
iCloud
CheckDevicesConfigurator
EndpointMonitoring Install MSISetup
SSAudioDaemon Install MSISetup
Intel® PROSet/Wireless WiFi Software
Nahimic2UISetup


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 0000162C
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 00005920
C:\Program Files (x86)\Apptui\14.30.4700\nw.exe 0000446C
C:\Program Files (x86)\Blackmagic Design\Desktop Video\BMDStreamingServer.exe 00003FC8
C:\Program Files (x86)\Blackmagic Design\Desktop Video\CheckVersionPCI.exe 000046E0
C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE 00005624
C:\Program Files (x86)\Canon\Quick Menu\CNQMUPDT.EXE 00005D10
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00004F7C
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe 00005448
C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleIEDAV.exe 000039B0
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe 00005480
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe 00005674
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00005320
C:\Program Files (x86)\Dropbox\Client\101.4.434\QtWebEngineProcess.exe 00005C24
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00005FB8
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00005620
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000057C8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000031A4
C:\Program Files (x86)\MSI\MSI X Boost\X_Boost.exe 00005854
C:\Program Files (x86)\MSI\Super Charger\Super Charger.exe 00005D74
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003D48
C:\Program Files (x86)\Plex\Plex Media Server\Plex Dlna Server.exe 00004F3C
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe 00003D58
C:\Program Files (x86)\Plex\Plex Media Server\Plex Tuner Service.exe 00004F2C
C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe 00004DB8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00006374
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00006124
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003B5C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00005474
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002BD8
C:\Program Files (x86)\Steam\steam.exe 000049A0
C:\Program Files\Blackmagic Design\Desktop Video\DesktopVideoUpdater.exe 00003900
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe 00002A98
C:\Program Files\Google\Drive\googledrivesync.exe 00004AC4
C:\Program Files\McAfee Security Scan\3.11.1844\SSScheduler.exe 000051FC
C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe 000047CC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000429C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002A78
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00004458
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00003838
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003820
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 0000448C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20062.97.0_x64__8wekyb3d8bbwe\YourPhone.exe 000038A0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20062.97.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00004378
C:\Program Files\iTunes\iTunesHelper.exe 00004628
C:\Users\arinw\AppData\Local\Discord\app-0.0.306\Discord.exe 00005974
C:\Users\arinw\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003994
C:\Users\arinw\AppData\Local\Microsoft\Teams\current\Teams.exe 00004834
C:\Users\arinw\AppData\Roaming\uTorrent Web\helper\helper.exe 0000534C
C:\Users\arinw\AppData\Roaming\uTorrent Web\utweb.exe 00004AF4
C:\WINDOWS\Explorer.EXE 00002E34
C:\WINDOWS\System32\svchost.exe 000030A0
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001B94
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000035E8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003488
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004048
C:\WINDOWS\explorer.exe 000034A4
C:\WINDOWS\system32\ApplicationFrameHost.exe 000026AC
C:\WINDOWS\system32\DllHost.exe 00005DE4
C:\WINDOWS\system32\backgroundTaskHost.exe 00001FB4
C:\WINDOWS\system32\conhost.exe 00004CCC
C:\WINDOWS\system32\sihost.exe 00002ACC
C:\WINDOWS\system32\svchost.exe 00003244
C:\WINDOWS\system32\taskhostw.exe 00002CB0
C:\Windows\SysWOW64\muachost.exe 000059EC
C:\Windows\System32\RuntimeBroker.exe 000034B4
C:\Windows\System32\SecurityHealthSystray.exe 000043B8
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 000034E8
C:\Windows\System32\smartscreen.exe 0000107C


Thank you for your time and consideration! Looking forward to getting back to the game as soon as possible.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began (other than the Windows Update)? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[arinaaw]

Hi Rhaervis,

I have tried these troubleshooting steps as I've read them from other posts. They are not solving the issue at this time.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began (other than the Windows Update)? Also, in reviewing the system report, we noticed the graphics card drivers are a little out of date and we would recommend updating them to the newest version available.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[arinaaw]

There have been no updates to my PC besides the Windows update. According to my Nvidia client, I have the most updated graphics card drivers.

[arinaaw]

I've gone to NVIDIA website and downloaded and installed the most recent driver again. I am still experiencing crashing to the desktop.

[Dynratygus]

Good afternoon and thank you for the reply.

When the crash happens in Final Fantasy XIV, is the game only program running? Does the crash occur if there are any programs running in the background? Additionally can you try running the game in borderless full screen or windowed mode?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.