Disconnects, packet loss, and ping on Mana Data Center (traceroute attached)

[damianfox]

Hello. Since 7/10/2020 I have been getting terrible latency to the JP data centers, with other players rubber-banding in town and completely unplayable experience in duty, freezing my character in place and eventual disconnection.

I am located in the Philippines and normally get a pretty fast connection to Mana DC 60ms or so.

The past few days have been really bad and it seems to be on the Japanese side. Please let me know if there is anything that can be done about this or is this an issue being addressed.

Tracing route to 124.150.157.156 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 3 ms 2 ms 3 ms 10.184.16.1
3 3 ms 3 ms 3 ms 172.20.27.113
4 4 ms 3 ms 2 ms 141.1.49.161-rev.convergeict.com [161.49.1.141]
5 2 ms 2 ms 2 ms 13.2.49.161-rev.convergeict.com [161.49.2.13]
6 3 ms 2 ms 2 ms 22.1.49.161-rev.convergeict.com [161.49.1.22]
7 21 ms 21 ms 21 ms xe-0-0-26-1.a00.chwahk02.hk.bb.gin.ntt.net [203.131.240.113]
8 126 ms 134 ms 158 ms ae-14.r03.tkokhk01.hk.bb.gin.ntt.net [129.250.5.178]
9 132 ms 125 ms 118 ms ae-11.r24.tkokhk01.hk.bb.gin.ntt.net [129.250.6.99]
10 173 ms 174 ms 175 ms ae-12.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.2.50]
11 176 ms 177 ms 176 ms ae-2.r00.tokyjp08.jp.bb.gin.ntt.net [129.250.6.127]
12 * 178 ms 176 ms ae-0.a00.tokyjp08.jp.bb.gin.ntt.net [129.250.6.22]
13 314 ms 303 ms * xe-0-0-8-1.a00.tokyjp08.jp.ce.gin.ntt.net [203.105.72.174]
14 335 ms 344 ms 335 ms 219.117.144.66
15 * 121 ms 121 ms 219.117.144.45
16 124 ms 124 ms 124 ms 219.117.144.29
17 121 ms * 121 ms 219.117.147.186
18 * 124 ms 124 ms 124.150.157.156

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.