Game crashes to desktop after loading

[Grymreaper]

Either seconds after, or possibly during loading, the game crashes to desktop with no error code presented. I have tried doing the internet explorer instructions, it did not fix the problem.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Grymreaper\Documents
FINAL FANTASY XIV ONLINE F:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16343.176MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 26583.176MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.379GB SYSTEM_FREEDISC_SPACE 205.517GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.057GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.143GB SYSTEM_FREEDISC_SPACE 34.987GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 530.449GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8171.588 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_0bbe8e03b6c0d6ba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_0bbe8e03b6c0d6ba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_0bbe8e03b6c0d6ba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_0bbe8e03b6c0d6ba\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5148
SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8171.588 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_0bbe8e03b6c0d6ba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_0bbe8e03b6c0d6ba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_0bbe8e03b6c0d6ba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_0bbe8e03b6c0d6ba\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5148
SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (HyperX Cloud Flight Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {B1326E30-0D7C-485F-971A-1E3B278676C2}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND ASUS PB277 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7C11B779-7490-4974-B5A9-CFBBB7DC577D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0034
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2020 00:00:00
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {7D152C9E-72C3-4099-8E90-F90FFAE42DC7}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2014 00:00:00
SYSTEM_SOUND ROG PG278QR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FF42E5CF-C3CB-430C-8466-501BE7B3F6D7}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0034
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9A2B180-1A14-11E8-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9A2FFA0-1A14-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {124983D0-BCF4-11E8-8001444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9A2FFA0-1A14-11E8-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1249AAE0-BCF4-11E8-8002444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1249D1F0-BCF4-11E8-8003444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9A2FFA0-1A14-11E8-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Elgato Sound Capture
HyperX NGenuity Software
Snipping Tool
Discord
NVIDIA GeForce Overlay
Twitch


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Inkscape 0.92.2
League of Legends
Microsoft Edge
Microsoft Edge Update
OpenAL
Personify ChromaCam (remove only)
Game Capture HD60 v2.1.1.5
StarCraft II
Steam
Ultimaker Cura 4.4
Uplay
Tom Clancy's The Division 2
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
XSplit Broadcaster
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Epic Games Launcher
HyperX NGenuity Software
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
MTG Arena
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Path of Building version 1.4.78
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Overcooked!
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Minecraft Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
League of Legends
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Adafruit Industries LLC (usbser) Ports (02/25/2016 6.2.2600.0)
Windows Driver Package - libusb-win32 (libusb0) libusb-win32 devices (04/21/2015 1.0.0.0)
Windows Driver Package - Arduino Srl (www.arduino.org) Arduino USB Driver (03/19/2015 1.1.1.0)
7-Zip 18.01 (x64)
Windows Driver Package - Arduino LLC (www.arduino.cc) Arduino USB Driver (11/24/2015 1.2.3.0)
Windows Driver Package - Linino (usbser) Ports (01/13/2014 1.0.0.0)
AutoHotkey 1.1.29.01
Windows Driver Package - Arduino LLC (www.arduino.cc) Genuino USB Driver (01/07/2016 1.0.3.0)
GIMP 2.10.12
Krita (x64) 4.1.1
Project Zomboid
Monster Train
Path of Exile
TerraTech
RimWorld
Empyrion - Galactic Survival
Battle Chasers: Nightwar
Oxygen Not Included
Northgard
Aven Colony
Streets of Rogue
For The King
Saints Row: The Third
Warhammer: Vermintide 2
MONSTER HUNTER: WORLD
Barotrauma
Remnant: From the Ashes
Disco Elysium
Slay the Spire
Raft
Kingdom Two Crowns
Baba Is You
Volcanoids
Elgato Game Capture HD
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Elgato Stream Deck
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
SlimDX Runtime .NET 4.0 x64 (January 2012)
Blender
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 451.48
NVIDIA Graphics Driver 451.48
NVIDIA GeForce Experience 3.20.3.63
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 0000316C
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00002A08
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003040
C:\Program Files (x86)\HyperX\NGenuity\Device\Cloud Flight\NGenuity.exe 00002C30
C:\Program Files (x86)\HyperX\NGenuity\NGenuity.exe 00002C90
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001D20
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000325C
C:\Program Files (x86)\Steam\steam.exe 000028B4
C:\Program Files\Elgato\SoundCapture\SoundCapture.exe 000024E8
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 00002528
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 00002610
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000020C0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001624
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002448
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000222C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001C98
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBar.exe 00001C64
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000570
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003EA4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20061.110.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000221C
C:\Users\GRYMRE~1\AppData\Local\Temp\Twitch\Twitch.exe 000033B8
C:\Users\Grymreaper\AppData\Local\Amazon Music\Amazon Music Helper.exe 00002BDC
C:\Users\Grymreaper\AppData\Local\Discord\app-0.0.306\Discord.exe 00002D6C
C:\Users\Grymreaper\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000025EC
C:\Users\Grymreaper\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe 00002530
C:\Users\Grymreaper\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 000039AC
C:\Users\Grymreaper\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 00003650
C:\WINDOWS\Explorer.EXE 0000171C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A78
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001888
C:\WINDOWS\system32\conhost.exe 00002550
C:\WINDOWS\system32\sihost.exe 000011E4
C:\WINDOWS\system32\svchost.exe 00003134
C:\WINDOWS\system32\taskhostw.exe 00001280
C:\Windows\System32\RuntimeBroker.exe 00002370
C:\Windows\System32\SecurityHealthSystray.exe 000021FC
C:\Windows\System32\SnippingTool.exe 000033CC
C:\Windows\System32\smartscreen.exe 00002064
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003BB0
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000578

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

What have you tired so far to alleviate the issue? Additionally how long have you been having this error?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Grymreaper]

I've had the issue the last three to four days. I have updated my video drivers, i have reboot my computer, I have reset system settings in the client. I did that thing where you go into internet explorer and did the thing where you make sure the boxes are checked and delete cached information.

[Dynratygus]

Thank you for the reply.

Are you able to to reinstall the game on the C drive? Additionally, when the game crashes, is anything over heating?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Grymreaper]

I will attempt the reinstall. I do not have any cooling issues.

[Grymreaper]

I reinstalled and was able to play for more than five seconds. I will assume this fixed it.