Not going to sugar coat it, SE doesn't do themselves any favors with reporting so the community is basically helpless against bot/hacks. The RMT report isn't top priority as they would just cause more trouble for actual players than RMTs farms. Unless you are getting harassed in via chat there isn't much to be done. If you don't like RMT spam well going outside the starter cities cuts it down to like less than 1%. At least it seems some of the more in your face bots/hacks are gone like walking 20 feet off the ground in the starter cities.