DirectX 11 Crashing/Resintall

[ZeroAlex]

So my game was crashing like so many others due to various DirectX 11 errors that have not been addressed. Tired of being unable to play the game for any length of time I decided to reinstall the game in its entirety.

Why is the download speed so incredibly slow? It will take me something in the order of 15 hours to download this game at its current speed. This isn't exactly peak patch download time so why is the download speed so pathetic?

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

When downloading the game, are you connected to the router directly? Are you using WiFi? Additionally, when it crashes, where does it occur? Does the crash happen when Final Fantasy XIV is first loaded?

Thank you for posting the Final Fantasy XIV Technical Support Forums

[ZeroAlex]

I am connected directly to the modem via CAT6E.

The crashes occur at launch about 50% of the time. They occur when attempting to close the game 100% of the time and at random during gameplay.

This is a screenshot of the game following 18 hours of reinstallation.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[ZeroAlex]

The above error happens as soon as I launch the game. This happened previously before I did a complete reinstall of the game and continues to happen after a complete reinstall of the game. The only way to get the game to launch is to reset system settings in the launcher. Following that the game will work for a while. If it lasts long enough without crashing it will lock up when I attempt to exit the client.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\zer0a\Documents
FINAL FANTASY XIV ONLINE C:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Ver: FOR_821.rom vFOR8.21
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 24515.445MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 29157.598MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.510GB SYSTEM_FREEDISC_SPACE 86.875GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.468GB SYSTEM_FREEDISC_SPACE 530.796GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.536GB SYSTEM_FREEDISC_SPACE 0.157GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.065GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.479GB SYSTEM_FREEDISC_SPACE 1150.359GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 12257.723 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12257.723 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers / Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {4D5BE8FB-CAF1-44F9-B88B-0C9C819693E9}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6491.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2013 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {07D86177-B113-4800-A071-2457381B90D1}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {51C84EFF-9DA1-4CB5-B220-809B566031B8}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6491.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2013 00:00:00
SYSTEM_SOUND Optix MAG27C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6F61F869-151D-4FC2-BFCC-8BF01A0D9CB9}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2019 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {8B852F20-41D0-4F61-A0AA-0ADC8904EC30}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {E97561B5-FC06-4965-A98D-3E90FFD83426}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B655550-2E00-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
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SYSTEM_INPUT_NAME Logitech G710 Keyboard
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SYSTEM_INPUT {C4F515E0-2E14-11E8-8006444553540000}
SYSTEM_INPUT_NAME Blue Snowball
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DirectX 11 Crashing/Resintall - Waterfox Classic
New Character - Waterfox Classic
General - Discord
pepsuber + 1 Chat
Vortex
The Fastest Mouse Clicker for Windows
Calculator
Calculator
Microsoft Text Input Application
Elgato Sound Capture
Settings
Settings
Mail
Inbox - Hotmail ‎- Mail
Microsoft Store
Microsoft Store
Voicemod Desktop
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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BitRaider Streaming Client
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GameInput Redistributable
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
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FINAL FANTASY XIV ONLINE
Minecraft
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Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
RPGツクール2000 ランタイムパッケージ
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UE4 Prerequisites (x64)
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Source Maps: Temples, Tombs and Catacombs for CC3+
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
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Tome of Ultimate Mapping 3+
Microsoft Games for Windows - LIVE Redistributable
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
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Adobe Refresh Manager
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Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.15.1
Dungeon Designer 3 for CC3+
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
I.R.I.S. OCR
Source Maps: Castles for CC3+
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft .NET Core SDK - 2.1.101 (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
LogMeIn Hamachi
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Command and ConquerTM Generals Zero Hour
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
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Vortex
7-Zip 18.01 (x64)
Cheat Engine 7.0
Logitech Gaming Software 8.96
Notepad++ (64-bit x64)
PPSSPP
Project Zomboid
Command & Conquer™ Remastered Collection
Sonic CD
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Age of Empires II: HD Edition
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Spelunky
NEO Scavenger
METAL SLUG 3
Wargame: Red Dragon
Broforce
Stellaris
This War of Mine
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iTunes
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Java 8 Update 231 (64-bit)
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Microsoft ASP.NET Core 2.0.6 Runtime Package Store (x64)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
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Paradox Launcher v2
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UE4 Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001530
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001ED8
C:\Games\Steam\GameOverlayUI.exe 000055B0
C:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000046D8
C:\Games\Steam\steam.exe 00002080
C:\Non-Critical Stuff\SoundCapture\SoundCapture.exe 000024A0
C:\Non-Critical Stuff\StreamDeck\QtWebEngineProcess.exe 00004B0C
C:\Non-Critical Stuff\StreamDeck\StreamDeck.exe 00004DC0
C:\Non-Critical Stuff\TheFastestMouseClicker\TheFastestMouseClicker.exe 00001C68
C:\Non-Critical Stuff\Vortex Mod Manager\Vortex.exe 00001DF4
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00000BC0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000435C
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe 000045A4
C:\Program Files\Logitech Gaming Software\LCore.exe 00000B50
C:\Program Files\Voicemod Desktop\VoicemodDesktop.exe 00004064
C:\Program Files\Waterfox\waterfox.exe 00000ECC
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2005.23.0_x64__8wekyb3d8bbwe\Calculator.exe 00001A5C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12006.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000052EC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20061.110.0_x64__8wekyb3d8bbwe\YourPhone.exe 000056E8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12827.20400.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001DF8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12827.20400.0_x64__8wekyb3d8bbwe\HxTsr.exe 00005120
C:\Users\zer0a\AppData\Local\Discord\app-0.0.306\Discord.exe 00004518
C:\Users\zer0a\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe 00005078
C:\WINDOWS\Explorer.EXE 00003C74
C:\WINDOWS\System32\svchost.exe 00002D08
C:\WINDOWS\system32\ApplicationFrameHost.exe 000055BC
C:\WINDOWS\system32\DllHost.exe 00000AD8
C:\WINDOWS\system32\SettingSyncHost.exe 00002174
C:\WINDOWS\system32\backgroundTaskHost.exe 00001C88
C:\WINDOWS\system32\conhost.exe 00004BA8
C:\WINDOWS\system32\sihost.exe 00001C48
C:\WINDOWS\system32\svchost.exe 000053A8
C:\WINDOWS\system32\taskhostw.exe 0000249C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002784
C:\Windows\System32\RuntimeBroker.exe 00003A44
C:\Windows\System32\SecurityHealthHost.exe 00003238
C:\Windows\System32\SecurityHealthSystray.exe 00005098
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000025C0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003F74
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002218
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002B74
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004EE4

[ZeroAlex]

Now it is doing this when I attempt to close it.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.