Monitor flashing and disconnecting when viewing certain things in game

[HandDryer]

Good evening, all.

I just purchased a Viotek Ultrawide monitor and I'm now having an odd issue. When I view certain menus or see certain effects in game, my monitor will flicker black and disconnect, and the only way to bring it back is to turn my monitor off and on again or fully reboot my computer. I wasn't having this issue before I changed my monitor, but it seems to be happening now no matter what monitor I use. Any insights you can give will be greatly appreciated.

I don't know if it matters, but one thing that always makes this error occur is looking at the menu that displays my Triple Triad cards.

I'm currently up to date on Win10 and my display drivers, and I have no overlays running in game. I've tried running the game in Fullscreen, Windowed Borderless and Windowed, as well as running it in the full resolution of my monitor and only in 1920x1080. The error occurs regardless.

Here's the information from the FF14 launcher:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\salle\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 4406
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16306.805MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18738.805MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.724GB SYSTEM_FREEDISC_SPACE 70.762GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.501GB SYSTEM_FREEDISC_SPACE 343.261GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 208.212GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 437.039GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8153.402 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.1017.1011
SYSTEM_GRAPHICS_DRIVER_DATE 5/24/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8153.402 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.1017.1011
SYSTEM_GRAPHICS_DRIVER_DATE 5/24/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - GN34CW (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F5491A77-90CF-473D-A465-B56C7204F63D}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_SOUND Speakers (Logitech G930 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {0F5517C0-C5C6-4B5A-85C0-CF6F8AD3843C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {77F8C6BD-8DDB-4E3C-AD48-1FAB514E123C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Headset Earphone (Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {F3F7A42A-830B-4938-86EB-B85A1A1BDB64}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F5EC8BD0-D0CB-4DF4-AA63-887B1CD36DE6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33E60EF0-9AD8-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20FB890-7491-11E9-8006444553540000}
SYSTEM_INPUT_NAME MADCATZ R.A.T. 8+ gaming mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33E8F520-9AD8-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A2113F30-7491-11E9-8009444553540000}
SYSTEM_INPUT_NAME MADCATZ R.A.T. 8+ gaming mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33EBB440-9AD8-11EA-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33EC0260-9AD8-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {376FDE00-7498-11E9-8001444553540000}
SYSTEM_INPUT_NAME T.Flight Hotas 4
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {33ED3AE0-9AD8-11EA-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A2107BE0-7491-11E9-8007444553540000}
SYSTEM_INPUT_NAME Audio Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33EA0690-9AD8-11EA-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Digital Deluxe Content
Crusader No Remorse
Crusader No Regret
FTL: Advanced Edition
Brigador: Up-Armored Edition
Shadow Warrior 2
The Ultimate DOOM
BATTLETECH
Into the Breach
Heroes of Hammerwatch
Audacity 2.3.3
Battle.net
Destiny 2
Diablo III
Google Chrome
Heroes of the Storm
Microsoft Edge
Microsoft Edge Update
OBS Studio
PunkBuster Services
qBittorrent 4.1.6
Razer Synapse
Skype version 8.54
Uplay
Assassin's Creed Unity
World of Warcraft
World of Warcraft Classic Beta
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26429
Java 8 Update 221
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Java Auto Updater
Google Update Helper
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26429
GOG Galaxy
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26429
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
MWO Portal
AMD Settings
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
MechWarrior Online
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Epic Games Launcher
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
T.Flight Hotas drivers
Minecraft Launcher
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - PSVR V2 Monitor (11/12/2018 1.0.0000.1)
Windows Driver Package - Microsoft PS VR Control (Interface 5) (02/22/2013 6.1.7600.16385)
Windows Driver Package - PSVR V1 Monitor (11/12/2018 1.0.0000.1)
AMD Software
Logitech Gaming Software 9.02
Notepad++ (64-bit x64)
Crypt of the NecroDancer
SteamVR
Enter the Gungeon
Portal
Warhammer: Vermintide 2
Portal 2
WinRAR 5.71 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
AMD Settings
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Epic Games Launcher Prerequisites (x64)
Branding64
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
AMD WVR64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002ACC
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00002994
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00000864
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002E6C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00002FA0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002B2C
C:\Program Files (x86)\Razer\Synapse3\AudioVisualizer\ChromaVisualizer.exe 00003344
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001FB8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\CefSharp.BrowserSubprocess.exe 00003320
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000284C
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00000BC0
C:\Program Files\Logitech Gaming Software\LCore.exe 000027E0
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000003CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20061.110.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F64
C:\WINDOWS\Explorer.EXE 00001AE0
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001CE8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001BC8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002FE0
C:\WINDOWS\system32\SettingSyncHost.exe 00001F84
C:\WINDOWS\system32\backgroundTaskHost.exe 00002330
C:\WINDOWS\system32\sihost.exe 00000D38
C:\WINDOWS\system32\svchost.exe 00001B50
C:\WINDOWS\system32\taskhostw.exe 0000178C
C:\Windows\System32\RuntimeBroker.exe 00003040
C:\Windows\System32\SecurityHealthSystray.exe 00002754
C:\Windows\System32\smartscreen.exe 000023A0
F:\Yeah Games\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002BB0
F:\Yeah Games\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000037A0

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Additionally, does it only happen when playing Final Fantasy XIV?

Thank you for visiting the Final Fantasy XIV Technical Support Forums