Strange FPS drops

[evengaar]

Hello. Didn't log in to FF XIV for a month or so, today I did it and encountered some problem that makes game almost unplayable: while just moving character, fps drops from usual 100-110 to around 5. Already tried changing graphics, limiting PFS to 60 etc - nothing helps. I never had such problem before, so maybe anyone got a solution?

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[evengaar]

It started happening 2 days ago, before that last time I played the game at May. For the time that I didn't play there were several updates for Windows and several driver updates for graphics card.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-разрядная (6.2, построение 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (6 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2.H1
SYSTEM_LANGUAGE русский (формат: русский)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
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SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 305.844GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.268 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_06757605636c2aaf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_06757605636c2aaf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_06757605636c2aaf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_06757605636c2aaf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5148
SYSTEM_GRAPHICS_DRIVER_DATE 6/21/2020 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Английский
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 2790 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B1FDDFDB-8ED9-4210-A183-500467E17869}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.34
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 6/8/2020 03:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2924DAD4-D952-4670-920E-0DA688B44144}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 03:00:00
SYSTEM_SOUND Динамики (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {38114C35-17EB-4EEF-A3AC-907CDAF8C03C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 03:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Мышь
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Клавиатура
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D6C4ED0-ABDE-11EA-8001444553540000}
SYSTEM_INPUT_NAME TGZ Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D6C75E0-ABDE-11EA-8002444553540000}
SYSTEM_INPUT_NAME TGZ Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B333570-B6FC-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B33D1B0-B6FC-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {11FF28DE-28DE-0002-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {11FF28DE-28DE-0003-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Strange FPS drops - Google Chrome
Steam
Параметры
Microsoft Text Input Application
NVIDIA GeForce Overlay
Microsoft Edge
Microsoft Edge
Microsoft Edge
Параметры


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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MSI Afterburner 4.6.1
ArcGIS Desktop 10.6.1
Assassins Creed Unity v.1.5.0
DOOMEternal v.Build 1052055
Driver Booster 7
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Steam
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Imouto Paradise! version 1.0
Microsoft AppLocale
Google Update Helper
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Microsoft Visual C++ 2005 Redistributable
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Epic Games Launcher
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
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Google Update Helper
Adobe Refresh Manager
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
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Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft XNA Framework Redistributable 4.0 Refresh
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Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
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Persona 4 Golden
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FINAL FANTASY XIV Online
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NieR:Automata™
Sword Art Online: Hollow Realization Deluxe Edition
VLC media player
WinRAR 5.71 (64-разрядная)
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Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
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Основное программное обеспечение устройства HP Deskjet 6520 series
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
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Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
ScpToolkit
Microsoft Visual C++ 2005 Redistributable (x64)
Blender
NVIDIA Графический драйвер 451.48
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA Системное программное обеспечение PhysX 9.19.0218
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NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.42.831.832
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Поддержка программ Apple (64 бит)
Microsoft Windows Application Compatibility Database
Apple Mobile Device Support
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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[Katro]

I’m also having this problem started happening last Thursday game will only run at 6 FPS and lower setting will only go 18 FPS even in my house will run at 22 FPS and tried other game but seem it only FFXIV that have this problem.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
7) Install Windows, Steam and FINAL FANTASY XIV onto the same drive (C:/ drive if possible)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Packetdancer]

You're running the latest 451.48 drivers for GeForce, I see. There's a known issue with those where if you have the 'low latency' mode enabled—especially in the Ultra mode—it really messes with FFXIV's framerate, which is not something that happened on previous revisions of the driver.

Presumably Nvidia will fix this soon enough. In the meantime, if you open the Nvidia control panel and go to the 'Manage 3D Settings' option, make sure the 'Low Latency Mode' setting is turned to 'Off'. If it is not, then there's a decent chance that's your problem.

If that setting is already off, hopefully Rhaervis' suggestions can help you.

[evengaar]

Well, I don't know why, but the problem disappeared by itself, everything is ok now!) Thanks for the advices!

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!