Hehe, my friend thought he had payed like 5 times before i said "il do it" 3 days ago from now, even though i said how he should do it, and its pretty easy to understand that register card registers your card and add new character adds a new character.

Btw did they seriously say this? xD
"SE: Nope sorry. There's a bunch of folks with similar issue waiting ahead of you. "

if they did, its worse than i thought.
a normal company would just say:
"Ok, wait a minute ...." One minute later "ok, there, ive put a new key to your account, it should work now, have a nice time playing."