Honestly? I am a major SE fanboy (which I hate and have no reason to be) but customer service? SE is the single worst customer service I have ever experienced! I got hacked near launch, reported it and SE froze my account for 3 months. 3 months they froze my account to "investigate" (I did chase it up ALOT, like every week) they then gave me my account back and told me "we couldnt finish the investigation, here is a welcome back package" and it contained a few hundred thousand gil and some crystals......

True story