Why is everything about FFXIV @$$ backwards

[Longinus]

Collectors items are useless, if not having them is preventing you from just creating a new character and playing the game, then I don't think you really want to play.

I can understand the principle, but really get over it and give the game a go. I'm sorry you've had a bad experience thus far, but cowboy up and move on.

I hear ya, but you say you understand the principle, but maybe you dont. If you pay for something, you should have it. If you bought the collectors edition, you understand its pretty sad to begin with. People pay for seemingly "useless" vanity items in mmo's all the time, because they want them. I could have put that extra money towards monthly fees or something, but I wanted my items.

In addition, this is an mmo. Things go wrong all the time. If this is the mind boggling approach to customer service I have to look forward to down the line when other stuff comes up, its not encouraging.