Why is everything about FFXIV @$$ backwards

[Koryu]

I'll second the notion the Collector's edition (and the various other 5,000,000 items you could get when starting the game...) are quite rubbish.

What's truly rubbish though is this support and management. You physically phoned in to the company and they basically said "sry bro, not my problem, but ill make a support ticket for you!" - Takes me back to when the system wasn't accepting my credit card on my account, but my girlfriends. Called in, got told it's most likely due to wrong address and CC won't work (Which, the account it worked on didn't have the correct info!) Then told after 1 attempt it's locked for 24 hours (Lord forbid people try to pay for their game or typo a number) and was told it was stuck being locked.

Customer Service is abysmal without even getting into in-game GMs. I would keep calling and asking for someone who can help you, as the amount of time you've waited to get something you paid for already is absurd.

[Sophia]

Cheer up Buttercup

But I do agree with you in regards to SE's customer service it does need to improve

[JakeRoon]

Longinus, every character you create on the user account you that has the CE edition will begin with the CE items in their inventory. So all you have to do is delete your current character slot from the accounts page (which you cant use anyway). Make a new character slot (this is all free due to your free month btw) once that's done , add the item codes to the account page also. Now any character you create on this user account will have the items right in the inventory regardless of how many you create or delete.

You could not add CE items to a Beta character so I have no idea why the SE guys were confused on that.....

The only thing that beta did was save the name,

[Sasagawa]

You could not add CE items to a Beta character so I have no idea why the SE guys were confused on that.....

The only thing that beta did was save the name,

Tell that to my beta account that stole my items when I accidently put the codes in the wrong place !. I lost the lightning gloves and the onion helm and this was day 1. soooo.

Tbh though it was my own stupidity and tiredness

[Longinus]

Longinus, every character you create on the user account you that has the CE edition will begin with the CE items in their inventory. So all you have to do is delete your current character slot from the accounts page (which you cant use anyway). Make a new character slot (this is all free due to your free month btw) once that's done , add the item codes to the account page also. Now any character you create on this user account will have the items right in the inventory regardless of how many you create or delete.

You could not add CE items to a Beta character so I have no idea why the SE guys were confused on that.....

The only thing that beta did was save the name,

Appreciate the responses and Im tempted to try what you say, but Ive deleted and recreated the character several times. I read all about items being in inventory after character creation. They arent there. Ive tried re-entering the codes for my Onion helm and Asuran armguards several times, but every-time after the first it says the items are already used. So I dont know if I delete the account, then it may be final.

Someone said it was user error or stupidity on my part. Maybe, but if that's the case its due to piss poor instructions and a mind boggling account creation, management and item registration process, because I read and followed the instructions to the letter. I said from the first post, it appears that if you choose not to merge beta data, it creates another account instead of replacing the beta account data. So every code that you put in automatically goes to the beta account unless you understood there was a beta account, knew before hand to delete the beta account, or chose to merge it.

And if you now want to switch to that first account? Well as SE Cust service told me, "You would have to buy a new version of the game", because you cant access it until it has a game code. Why the hell are item codes registered to it if no valid game code is registered to it?

Or if as you suggest items cant be transferred from the beta account, then where are they, in the ether? Maybe we can just log into the account page and see where and what was registered right? Nope, that would make too much sense. They dont show you a history of item registration, or what account it was registered to, at least I cant find it.

SE knows what the issue is and Im sure its not unique to me or else they wouldn't have this http://support.na.square-enix.com/fa...2&la=1&ret=faq.

To the folks saying the items are useless, or useless past a certain point, thats fine. I already stated why its usefulness is beside the point. Plus there are a lot of different classes to level as I understand.

The reason that led me to post my rant is partly the missing items, but mostly it was after I was getting blank automated email responses from SE, had to create my umpteenth ticket and explain for the umpteenth time. Maybe it will serve as a cautionary tale to any future suckers who think of buying the collectors or who try to register items, or deal with customer service.

[KoujiGeki]

you shouldnt even worry about the items lol they are useless the hermes boots only last 30 min and rechardge in a day besides archer gets swiftsong making the shoes usless and Onion helm? lol

[Meleena]

Make a new character

[KiriA500]

@$$

You're allowed to cuss on the internet. It's not like we don't know what you're saying anyway...

Don't worry, we won't tell your Mom.

[Felis]

To get bonus items you need to enter the code in your SE Account page.
Because there is still no mail system ingame, only new created chars get the bonus item.
After you leveled all your classes past level 10 you can sell all your bonus items to a npc.

[Siricosirus]

Honestly? I am a major SE fanboy (which I hate and have no reason to be) but customer service? SE is the single worst customer service I have ever experienced! I got hacked near launch, reported it and SE froze my account for 3 months. 3 months they froze my account to "investigate" (I did chase it up ALOT, like every week) they then gave me my account back and told me "we couldnt finish the investigation, here is a welcome back package" and it contained a few hundred thousand gil and some crystals......

True story