CTD Errors

[Crashzxs]

I have been having problems with FFXIV in dx11 crashing to desktop with no error codes for months, as have others on the forum, and no useful error codes in event viewer until recently.

this is the most recent

With this in event Viewer
Fault bucket 1576993846382402142, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 10.0.18362.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\Users\###\AppData\Local\Temp\RDRE914.tmp\empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE915.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE936.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE969.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREB00.tmp.txt

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: 93b0c728-641e-4c36-ad0a-310d46c84553
Report Status: 268435456
Hashed bucket: 6ecffe87f1d63cc175e29b8c4a999a5e
Cab Guid: 0

and this one happened 3 days ago

there is no associated event log


posting these in hope that I can help with troubleshooting it

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Additionally what have you tried to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Crashzxs]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\###\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0813
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16316.785MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25026.949MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.833GB SYSTEM_FREEDISC_SPACE 19.053GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 206.342GB
SYSTEM_STORAGE N:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.021GB SYSTEM_FREEDISC_SPACE 3391.135GB
SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 266.241GB
SYSTEM_STORAGE T:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 352.432GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.393 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.27017
SYSTEM_GRAPHICS_DRIVER_DATE 5/14/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.393 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.27017
SYSTEM_GRAPHICS_DRIVER_DATE 5/14/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.393 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.27017
SYSTEM_GRAPHICS_DRIVER_DATE 5/14/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4B8862F4-4E68-4283-A0F5-4C73292526AB}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND VoiceMeeter Aux Input (VB-Audio VoiceMeeter AUX VAIO)
SYSTEM_SOUND_DEVICE_ID {370E7024-31FE-4EC7-8E68-C9DC74D3465E}
SYSTEM_SOUND_DEVICE_NAME vbaudio_vmauxvaio64_win10.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/11/2019 00:00:00
SYSTEM_SOUND Headset Earphone (3- ASTRO MixAmp Pro )
SYSTEM_SOUND_DEVICE_ID {804F5883-F2CA-44F5-8C9C-A5682E3C3443}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
SYSTEM_SOUND_DEVICE_ID {F9E5A252-6EC2-47D4-A746-85C2C1E6880C}
SYSTEM_SOUND_DEVICE_NAME vbaudio_vmvaio64_win10.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/11/2019 00:00:00
SYSTEM_SOUND 2 - 24GM79G (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FD25A295-5819-4192-A39F-9197BB7F23CA}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {263004C0-8F7B-11E7-8003444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {263079F0-8F7B-11E7-8004444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {262FDDB0-8F7B-11E7-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2630EF20-8F7B-11E7-8005444553540000}
SYSTEM_INPUT_NAME ASTRO MixAmp Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
CTD Errors - Google Chrome
#overrated-memes - Discord
Calculator
Calculator
Settings
Settings
Microsoft Text Input Application
Microsoft Store
Microsoft Store
*new 4 - Notepad++


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Advanced Combat Tracker (remove only)
Blizzard App
Call of Duty Black Ops 4
Frhed 1.6.0
Google Chrome
League of Legends
Connect
Microsoft Edge
Microsoft Edge Update
NirSoft ShellExView
Npcap 0.99-r9
OBS Studio
OpenAL
Origin
Red Dead Redemption 2
Rockstar Games Launcher
Rockstar Games Social Club
StarCraft II
Steam
Uplay
Tom Clancy's Ghost Recon Wildlands
Tom Clancy's The Division 2
Tom Clancy's Rainbow Six Siege
Voicemeeter, The Virtual Mixing Console
VLC media player
Wireshark 3.0.0 64-bit
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
The Messenger
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Win32DiskImager version 1.0.0
Titanfall™ 2
AMD Settings
Google Update Helper
Adobe AIR
Microsoft Visual C++ 2005 Redistributable
MTG Arena
GameInput Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Battlestate Games Launcher 0.3.2.222
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
NVIDIA PhysX
Newgrounds Player
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
osu!
Epic Games Launcher
Microsoft XNA Framework Redistributable 4.0 Refresh
Apex Legends
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
League of Legends
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 16.04 (x64)
AMD Software
Logitech Gaming Software 9.02
Notepad++ (64-bit x64)
Dota Underlords
Destiny 2
Mindustry
Cube World
PlanetSide 2
Warframe
Space Engineers
Rocket League
RUNNING WITH RIFLES
No Man's Sky
Sid Meier's Civilization VI
The Witcher 3: Wild Hunt
Frostpunk
Hollow Knight
Stardew Valley
OCTAHEDRON
Surviving Mars
Prey
GTFO
SYNTHETIK
Deep Rock Galactic
Warhammer: Vermintide 2
MONSTER HUNTER: WORLD
Total War: WARHAMMER II
Remnant: From the Ashes
Risk of Rain 2
They Are Billions
Cultist Simulator
Anno 1800
Autonauts
Vulkan Run Time Libraries 1.0.51.0
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.65.0
Vulkan Run Time Libraries 1.0.65.0
Vulkan Run Time Libraries 1.0.65.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Dauntless
AMD WVR64
AMD User Experience Program Installer
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
AMD Problem Report Wizard
MPC-HC 1.7.13 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Branding64
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
VEGAS Pro 14.0 (64-bit)
MSVCRT Redists
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
SlimDX Runtime .NET 4.0 x64 (January 2012)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD Settings
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Blizzard App\Battle.net.exe 000054C0
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00003510
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000031B0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003C44
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001A94
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000CA8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000040F4
C:\Program Files (x86)\Steam\steam.exe 00002014
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000212C
C:\Program Files\Logitech Gaming Software\LCore.exe 00002784
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00003580
C:\Program Files\Notepad++\notepad++.exe 000043D0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002218
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000021B8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000313C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 00003F18
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12006.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000038E8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20061.110.0_x64__8wekyb3d8bbwe\YourPhone.exe 000043CC
C:\ProgramData\Battle.net\Agent\Agent.7093\Agent.exe 00002980
C:\Users\###\AppData\Local\Discord\app-0.0.306\Discord.exe 00001038
C:\WINDOWS\Explorer.EXE 00001D08
C:\WINDOWS\System32\rundll32.exe 00001F8C
C:\WINDOWS\System32\svchost.exe 0000187C
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000018C4
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001878
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F7C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000029F8
C:\WINDOWS\system32\ApplicationFrameHost.exe 000038CC
C:\WINDOWS\system32\DllHost.exe 00002F48
C:\WINDOWS\system32\SettingSyncHost.exe 000022A4
C:\WINDOWS\system32\conhost.exe 00002D54
C:\WINDOWS\system32\sihost.exe 00001A50
C:\WINDOWS\system32\svchost.exe 00001E10
C:\WINDOWS\system32\taskhostw.exe 00001B3C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000008E4
C:\Windows\System32\RuntimeBroker.exe 0000416C
C:\Windows\System32\SecurityHealthSystray.exe 00002704
C:\Windows\System32\SystemSettingsBroker.exe 00001584
C:\Windows\System32\smartscreen.exe 00001560

what I have tried is a full re-install of FFXIV, Running mem-test (all green), re-seating both memory AND video card, and installing previous and current versions of my video drivers.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.